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New Mexico State UniversityLooking through the keyhole: How users think about and use library spaceAccess Services Conference 2009

reinventing the libraryacademic libraries - pastNew Mexico State University

reinventing the libraryacademic libraries - presentNew Mexico State University

reinventing the libraryacademic libraries - futureNew Mexico State University

our locationNew Mexico State University

project settings:branson & zuhl librariesNew Mexico State University

directives: relocate low-use collections shelving expansioncreate new user spaceswith limited funds $short timeframeNew Mexico State University

“space team”New Mexico State University

doing it right?! New Mexico State Universityfinding the RIGHT balance

engaging the RIGHT playersnew information service desk @ branson

what we learned from othersdesired featurespre- and post-project usage statisticsassessment strategies

from our own users … New Mexico State University

questions and methodsmethodsquestionsobservation / photosuse over timecommentarysurveys / commentssurveys flipchartshow do people use our current public spaces?what seems to work? what doesn’t?what would users like to see in an ideal library space?New Mexico State University

observational/photo research we used photos to:gather data on use of the same spaces over time (9am/1pm/4pm/7pm/10pm)capture images that told a story about space and space use (good/bad/ugly) New Mexico State University

zuhl 2nd @ 9am/4pm/10pmNew Mexico State University

commentary / pictures that tell a story “I’m not sure if we get funding for having these in our library, but do we really need six of them?” New Mexico State University

commentary / pictures that illustrate a themeMORE COMPUTERS Perhaps along with more computers, we could give the students a little more room to work?

building use surveyswe used surveys to:learn about our building users (imperfect)gain consistent quantifiable data through fixed questions/answersgain richer qualitative data through open-ended questions/answersNew Mexico State University

analyzing building use surveysprint/electronic optionsquantitative data analyzed with SurveyMonkeytext comments analyzed, categorized for themesNew Mexico State University

flip chart feedbackwe used flip charts to:offer a visible, social feedback toolgather rich (textual) data on our spacesused in initial study and in follow-up to “close the loop”New Mexico State University

analyzing flip chart feedbackstandardized common concepts (e.g., noise, noisy, loud, deafening)used text cloud generator to show resultsNew Mexico State University

putting the pieces togetherNew Mexico State University

students wantquiet/individual v. group spacesmore computers, but also more support for laptops (outlets, wifi)color, comfy and inviting spaces criticalNew Mexico State University

zuhl library (the zoo)New Mexico State University

individual spacesNew Mexico State University

trying to make the spaces workNew Mexico State University

from low use collections…New Mexico State University

to high use study spacesNew Mexico State University

fixed ….. to modular furnitureNew Mexico State University

furniture – durable, but dated… new upholsteryNew Mexico State University

new spaces for individual and collaborative learningNew Mexico State University

zuhl librarycarpeting, paint & furniture - including collaborative computer workspaceslow use collections moved more computer spaces, more study spaces & group learning spacesnew signs & security gatesstudy spaces reconfigured for quiet & groupsfurniture repurposed, reupholstered & rearrangedNew Mexico State University

branson library (“looks like a prison”)New Mexico State University

low use collections….New Mexico State University

favorite spaces….. repaintedNew Mexico State University

from crowded …. to open spacesNew Mexico State University

uninviting………. to comfortable seatingNew Mexico State University

re-carpeted, repainted, reused & rearrangedNew Mexico State University

from entry …… to gathering and study spaceNew Mexico State University

branson librarynew paint, carpeting & furniturelesser used collections moved and new collaborative computer workspaces addednew service desk and security gates lobby given new life with color and carpeting- now a gathering place, not just an entranceNew Mexico State University

outcomes more flexible-use spacesimproved computer & laptop infrastructureincreased gate counts—spaces are active & busynextdealing with noise, incorporating food/beverage, understanding faculty/grad student spacesNew Mexico State University

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