Aplikasi
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The document provides guidance for hotel receptionists to effectively communicate in English when serving guests. It outlines 4 chapters: greeting guests, handling phone calls, checking guests in, and informing guests of their room number and price. The goal is for receptionists to use basic English phrases to greet, assist, and check in foreign guests. Examples of English phrases are provided for different situations along with the time allocated to practice each skill.
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The document contains standard operating procedures for front desk staff at a hotel. It describes procedures for reporting to work including arriving early, changing into uniform, and attending briefings. It also outlines how to greet guests including welcoming them with a smile, offering assistance, and informing them about hotel amenities. Procedures are provided for guest check-in, room key programming, escorting guests to their room, and wishing them a pleasant stay.Fo sop
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The document contains standard operating procedures for front desk staff at a hotel. It describes procedures for reporting to work including arriving early, changing into uniform, and attending briefings. It also outlines how to greet guests including welcoming them with a smile, offering assistance, and informing them about hotel amenities. Procedures are provided for guest check-in, room key programming, escorting guests to their room, and wishing them a pleasant stay.More Related Content
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- Combining conduction and convection to solve problems involving multi-layer surfaces.
- The basic theory of radiated heat transfer, and how emissivity and surface shape affect heat transfer rates.
- Calculating effective surface heat transfer coefficients to model radiation using similar equations as convection.
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Aplikasi
- 1. English for hotel receptionist BY : KARDIANTI
- 2. Background Why the receptionist should be use English? there are foreign guests English as a global language so, receptionists are sued to be able to communicate by using English language
- 3. Goal Receptionists are hope to be able to use English for communicate in serving of the guests, especially to foreign guests.
- 4. There are four chapters 1. Greeting 2. Handling a phone 3. Receiving the guests 4. Mentioning number of the room and price-tags
- 5. Greeting Greeting is also important for receptionists because when they meet visitors they must greet their visitors. Objective : receptionist is able to greet guest firstly. examples : Good morning,good afternoon, good evening, good night Divided based on the time of oclock 00-12.00 = am 12.00-00 = pm
- 6. Can I help you ? Welcome to our hotel We are very glad for your coming Thanks for your coming Nice to meet you We hope you feel comfortable time : two meeting ( 2 x 45 )
- 7. Receiving Telephone skill Receptionists also need the skill to receive telephone from the visitors who will reserve the room objectives : 1. To receive and respond the telephone from the guests who will booking the room. 2. To know the guests request 3. To develop proper phone skills when at work.
- 8. Receiving the guests objective : Recepsionists are be able to receive the guests politely use English. examples : G: Good morning. R: Good morning Mr/Mrs, can I help you? Or what can I do for you? G: I would like to reserve the room. R: May I ask your identity card? G: Yes, certainly Time : three meetings ( 3 x 45 )