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Candidate Full Name : Ashish Lal
Contact Number : +91-9952-349-067
Email ID : ashish.woody@gmail.com
PROFESSIONAL SUMMARY:
 3 years and 7 months of experience in Windows Server Administration, Networking
Operations, Infrastructure Management,Desktop & Technical Support /Troubleshooting and
Client Servicing.
 Adapted to analyze information system needs, evaluating end-user requirements, custom
designing solutions, troubleshooting for complex information systems management.
WORK EXPERIENCE:
Organization Designation Duration
Swift Ant IT Solutions IT Analyst From Jan. 2014 to till date
Wipro Technologies Ltd. Junior Software Engineer From Nov. 2011 to Jan.
2014
PROJECTS PROFILE:
1.Organization Swift Ant IT Solutions, Hosur
Role Technical Support-IT Analyst
Duration From January 2014 to Till date
Client Yusen Logistics Americas (USA)
Environment
(With skill
versions)
Network and Infrastructure
 Respond to IT incidents and requests received from Remedy tickets
escalated from the Service Desk.
 Troubleshoot and resolve user incidents and requests dealing with the
Microsoft operating system, Active Directory, Microsoft Office Suite,
VPN,Application support, Printer server.
 Schedule resolution times with customers prior to resolving incidents
and requests remotely utilizing LANDesk or by desktop visits.
 Escalate tickets to Tier 3 Technicians in the event that an incident or
request cannot be resolved at the Tier 2 level.
 Answer phone calls when directed by the Tier II Lead Manager during
peak hours and when call volumes are high.
 Supporting LAN and WAN networks

Client Yusen Logistics Americas (USA)
Environment
(With skill versions)
Server Administration
 Managing windows server infrastructure with physical & Virtual
Environment
 Monitoring the health of active directory and servers
 Troubleshooting the servers all problems like authentication, Permissions
and Group policies
 Responsible for maintaining all VMware server and V-Sphere client.
 Work on Internal/ external escalation matrix for customers for incident
management.
 Root cause analysis process for problems leading to strategic resolution
work on ITIL change management, problem Management and incident
management.
ADDITIONAL SKILLS:
 Practicalexposure to Server virtualization techniques.
 Well versed with ITIL framework and practices of service operations.
 WhatsupGold: An automated monitoring tool that works on the basis of Power Shell
scripting and other in built features. I have worked on automating and monitor
the performance and availability of networks, applications, servers,and devices from a single
dashboard with the help of Power Shell scripting and generate Email/SMS alerts accordingly.
 Having good hands on Experience on Axure – A tool to create Prototypes of Websites and
Apps.
2.Organization Wipro Technologies Ltd
Role Junior Software Engineer
Duration From Nov 2011 to Jan 2014
Environment
(With skill
versions)
Desktop Support
 Provide support to end users relating to hardware and software,computer
applications, LAN components and peripherals.
 Carry out on-site analysis, identification, and resolution of difficult
desktop problems for end users.
 Supervise complaint ticketing system and follow timely resolution of all
work orders.
 Install, organize, test, maintain, check and troubleshoot end user
workstations and interrelated hardware and software.
 Recommend and apply solutions, including on-site repair for remote
users.

EDUCATIONAL QUALIFICATIONS:
 Pursuing MBA (IT) from Sikkim Manipal University, Bangalore.
 Finished Bachelors in Computer Applications from Madurai Kamaraj University.
PERSONAL PROFILE:
Father’s Name : Mr.Indersen Lal (late)
Date of Birth : 26-12-1988.
Languages Known : English, Hindi, Urdu and Tamil (can speak)
English and Hindi (can read and write)
Address : Plot No-88, Tirupathi Mejastic,
Bagalur road, Nallur post
Hosur-635109.
(T.N.),Krishnagiri District.
DECLARATION:
I hereby declare that the information provided above by me is correct to the best of my knowledge and
I bear the responsibility for the correctness of the above-mentioned particulars.
Place: HOSUR Yours Sincerely,
Ashish Lal

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