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Assertiveness[1].pptx
- 1. ASSERTIVENESS Definition: Assertiveness means getting your needs met without interfering with the rights of others. Assertiveness is the expression of ones feelings, beliefs, opinions, and needs in a direct, honest and appropriate manner. Such assertive behavior will reflect high regard for ones own personal rights and as well as the rights of others.
- 2. This involves recognizing that in any situation: -You have needs to be met; -The other person or persons have needs to be met; -You have rights; -The other person or persons have rights; The aim is to satisfy the needs and rights of both parties.
- 3. Why Assertiveness? Helps you become self-confident Increases self-esteem Gain respect of others Improve communication skills Improve decision-making ability
- 4. How to be assertive Be honest and direct about your feelings, needs, beliefs. Express yourself firmly and directly to specific individuals. Be reasonable in your requests State your viewpoint without being hesitant or apologetic. Be honest when giving or receiving feedback. Learn to say no to unreasonable expectations. Paraphrase what others have stated to you.
- 5. Recognize and respect the rights of those around you. Use appropriate tone of voice. Be aware of body posture/language Maintain eye contact. Use I statements to express self Dont let others impose their values/ideas on you Encourage others to be clear and direct Take ownership
- 6. Here are some examples of the different ways of behaving: - aggressive, - submissive, and - assertive. The examples are both verbal and non- verbal ways of speaking and ways of behaving.
- 7. Way of speaking a) Aggressive: Demanding Blaming Threatening Giving orders inappropriately Interrupting Attacking/Violent Putting others down Forcing others to do things Expressing opinions as facts Making assumptions Using ridicule/disrespect
- 8. b) Submissive: Saying Im sorry often Saying Im afraid often Not getting to the point Saying I should/must/ought often Putting yourself down Not saying what you want/feel/like Agreeing to things you do not want to do to keep the peace Complaining behind the scenes
- 9. c) Assertive: Stating clearly what you want/need/feel Making brief statements that are to the point Saying no when you want to Giving praise or constructive criticism when necessary Finding out the wants/needs/feelings of others Making decisions Standing up for yourself Acknowledging the other persons standpoint
- 10. Ten good reasons to be assertive You will feel happier because you will have expressed your needs It is more likely that your needs will be met because people will know what they are. Even if your needs are not met, you will feel better knowing that you handled the situation well and you will have nothing to blame yourself for. Your confidence will increase because there will be no situation you will be threatened by
- 11. You will build a better team because you will be able to use everyones strengths instead of being threatened by them. You will be able to control your own behavior and therefore be more effective in negotiating clear and workable agreements. You will take more initiatives because you will not be as afraid of making mistakes as you used to be. You will reduce your stress level because negative feeling of anger and frustration will not be allowed to build up. You will communicate better with people because if you are more direct with others, they are more likely to be direct with you. You will be more comfortable to be around, and thus your relationships with others will improve at all levels.
- 12. Rights at work To know what is expected of me To have regular feedback on my performance To be consulted about decisions that affect me. To take decisions that are within my area of work To refuse unreasonable requests. To expect work of a certain standard from my staff To criticize constructively the performance of my staff when appropriate