Carrie Drisdale's Resume
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Carrie Drisdale has over 20 years of experience in administrative and customer service roles. She has excellent communication, organizational, and multi-tasking skills. Her technical skills include MS Office, SAP, and she has certificates in advanced Excel and Word as well as communication and customer service. She has received awards for her performance at previous roles at Tharco and Plum Organics where she provided excellent customer service and administrative support.
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Aloysius Deepak is an experienced specialist in operations, customer service, administration and quality with over 17 years of experience. He has strong communication and problem solving skills and excels at developing relationships with customers to understand their needs. Deepak has held roles with several companies focused on customer service, operations, and quality analysis.Carrie Drisdale's Resume
- 1. CARRIE L. DRISDALE Cell (510) 219-4206 CDruppal@yahoo.com SUMMARY OF QUALIFICATIONS • Excellent administrative assistance and customer service skills. • Consistently meets and exceeds employee evaluation criteria. • Strong multi-tasking ability—flexible and adaptable. • First-rate written, verbal, and interpersonal skills. • Self-starter, loyal and dependable, with superior work ethic. SOFTWARE SKILLS • MS Word • MS Excel • MS Outlook • Knowledge of Microstrategy • MS Visio • SAP • Adobe Acrobat • SAP By Design EDUCATION & TRAINING • Completed several training programs: - Advance Word and Excel —Horizon Training—Certificates of Completion - Communication and Customer Service—AAIC Training—Certificate of Completion RELEVANT ACCOMPLISHMENTS & ABILITIES ADMINISTRATIVE & CUSTOMER SERVICE SKILLS • Superior telephone skills, ability to handle multiple lines and meet needs of both staff and customers. - Accustomed to effectively handling multiple customer service calls (50 per day average). • Resourceful, with ability to find answers, determine priorities, and complete projects creatively. • Experienced in correspondence and preparation. • Knows the importance of handling clients with an extreme amount of care, taking care of every detail and coordinating every step with the Sales Representatives. • Flexible, able to fill in for Outside Sales Secretary, Reception, Customer Service, Production, etc. • Purchasing across different departments such as Maintenance, Customer Service, etc. • High level of accuracy, e.g., files are always current and complete, quotes are accurately entered into estimating system to ensure current pricing levels are met, reports include all aspects of projects—all tasks are completed in a timely manner. • Responsible for Tharco’s Service Awards program for all employees. • Experienced in coordinating purchasing efforts for entire shop (at Mac-Rock-Ferd). • Responsible for document control (Tharco) which requires high levels of accuracy and timeliness. • Team participant in Tharco’s Operational Manual revision/editing to bring it to current ISO standards— responsible for production of manual, as well as providing input regarding necessary changes. • Serves as Tharco Safety Committee Administrative Member, requiring attendance at all meetings and taking/production of minutes. • Responsible for review of information and entering of data into Tharco’s Corrective Action Database; in order to obtain information, works/communicates with departments ranging from internal issues to sales to design to customer base, occasionally requires problem solving/investigative skills to determine source of errors; compiles information and reports same to management staff. • Account management, monitoring month to date report, reporting sales volume to Sales Reps. Reporting to Customers shorts. (Plum Organics). INTERPERSONAL/COMMUNICATION SKILLS • At ease in any setting—deals evenly with all situations; excellent in crisis. • Works well in team environment—supportive, motivated to get the job done and done well. • Strong communication skills, both written and verbal. • Personal philosophy of treating others with respect and integrity. • High degree of professionalism and expectations—constantly seeks higher level of performance. AWARDS & ACHIEVEMENTS • Employee of the Month (three times)—Tharco, San Lorenzo, CA • 100% Inventory Accuracy Award—Tharco, San Lorenzo, CA PROFESSIONAL HISTORY 1/15-9/2015 Customer Service Analyst Plum Organics, Emeryville, CA 1/11-11/13 Customer Service Representative Tharco, San Lorenzo, CA 8/02-1/11 Administrative Assistant Tharco, San Lorenzo, CA 6/93-8/02 Customer Service Representative Tharco, San Lorenzo, CA 6/89-6/93 Customer Service Representative Kelly Clarke Food Broker, Fremont, CA 4/88-6/89 Administrative Assistant Mac-Rock-Ferd, Hayward, CA