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The Chairperson of the sports shop company is Masaya Watanabe. He effectively manages the business through trust and teamwork with subordinates. Watanabe solves problems through cooperation with other members and has earned thick trust from subordinates, helping the company grow.
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The Chairperson of the sports shop company, Masaya Watanabe, effectively manages the business through trust and teamwork. He solves problems cooperatively with other members. To attract customers, the company offers quality products and good after-sales service. It aims to have competitive prices and provide discounts through points earned on purchases that can be used for future shopping. The company issues a rewards card where accumulated points can be used for purchases or entered into a lottery. Products are packaged appropriately for size and come with a one-year warranty. Payment options include credit cards, cash, and installments. A customer service representative assists customers by addressing product issues, processing repairs, taking special orders, and issuing gift certificates when points are earned.Ó¢Ó£³
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This document discusses different types of customers and how to understand their behaviors. It identifies 5 main customer types: loyal customers, discount customers, impulse customers, need-based customers, and wandering customers. For each type, it provides details on their characteristics and purchasing behaviors. The document emphasizes that loyal customers make up a small percentage but account for over half of sales. It stresses understanding customer behaviors and turning other customer types like discount and impulse customers into loyal ones through positive experiences. The conclusion states the goal is to have legendary customer service.Complete dd ex5
Complete dd ex5s1170131
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The Chairperson, Yu Waragai, manages all aspects of the company including operations, products, finances, and advertising. She coordinates with employees to gather ideas and make final decisions based on her understanding of market trends. As the representative, she ensures the company considers input from all staff.
The document discusses various strategies to help customers choose products, such as partnering with influencers, sales promotions, and advertising on websites and bulletin boards. It also proposes discounts and collecting customer feedback through surveys to improve sales and products.
Products are attractively packaged and come with a 5-year warranty. Customers can contact the company through the website, call center, or by visiting to report issues. Installment plansGifts Cards Marketing Stratgey
Gifts Cards Marketing StratgeyMakeWebBetter
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Why Gift Cards?
Gift cards are a very essential component in business in the following ways:
>> It helps customers make more purchases from stores in every occasion.
>> It helps vendors to delight their potential and prospective customers.
>> Gift cards help the eCommerce store owners to establish a strong bond with the customers.
>> The content of gift card certificates help the vendors to attain maximum engagement at the WooCommerce stores.
>> According to Statista, gift cards sales are projected to reach around 160 billion US dollars.
Visit the links to go through various WooCommerce gift card extensions-
1-https://wordpress.org/plugins/gift-cards-for-woocommerce/
2-https://codecanyon.net/item/woocommerce-ultimate-gift-card/19191057
3-http://bit.ly/2P09c6C
4-https://www.youtube.com/watch?v=F49HDH0Xz6I
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Team MakeWebBetterFrankfinn CRM Assignment 2020
Frankfinn CRM Assignment 2020Ravindra Shinde
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This document is a presentation by Ravindra Shinde on customer relationship management. It discusses the key concepts of internal and external customers, customer service, and the different types of external customers including loyal, impulse, discount, need-based, and wandering customers. Specific examples of Amazon's internal and external customers are provided. The document also outlines how to handle an angry customer by remaining calm, not taking it personally, actively listening, sympathizing, apologizing gracefully, finding a solution, and thanking the presenter for their guidance.Front Man service selling techniques
Front Man service selling techniquesNaeem siddiqui
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Service Selling Skills to enhance productivity and customer handling for any product & also refresh / change the service seller mindset.Consumer perception about the brand
Consumer perception about the brandHardev Singh
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This document discusses consumer perception of brands from the author's experience working in retail. It makes three key points:
1. Consumer perception is shaped by many factors like marketing, advertising, color, packaging and can vary between individuals. Negative perceptions of brands often stem from lack of knowledge or misleading information.
2. Exclusive brand outlets focus on promoting their single brand while multi-brand outlets promote the outlet name over individual product brands. This affects how customers perceive and discuss their purchases.
3. Retail visual displays are an important non-verbal technique to attract customers and influence purchasing by presenting attractive combinations and styles that spark desires. Proper employee training also influences how customers perceive product quality when making purchases.More from Masaya Watanabe (11)
Peer5
Peer5Masaya Watanabe
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This document summarizes the key points about a car navigation system. It explains that a car navigation system uses GPS and satellites to determine a car's exact location. It receives location information from 4 satellites to work. The navigation system is very convenient for traveling somewhere unknown.Peer4
Peer4Masaya Watanabe
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The document discusses restricting mobile phone use while driving. It states that California and New York have passed laws prohibiting phone use during driving. It also mentions that educating others and installing phone restrictions can help enforce these policies. The sections clearly discuss this issue and include details about measures taken to limit phone use and reduce accidents caused by distracted driving. Suggestions are made for improving safety by not using phones while driving or pulling over to use them.Peer1
Peer1Masaya Watanabe
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The document summarizes the content of another group's document about managing a sports shop in Aizu Wakamatsu, Japan. It aims to attract famous athletes to the shop and make it globally renowned. While the content is clear and the goal is enthusiastic, there are some grammatical errors that could be corrected, such as missing subjects and verbs. With minor grammar improvements, the document would be excellent.Indi5
Indi5Masaya Watanabe
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An instructional guide is important when selling a new product because it helps novice sellers understand how to use and demonstrate the product to customers. It reduces uncertainty and helps turn beginners into experienced salespeople. Providing guidance is especially necessary for complex products and helps ensure proper use.Indi3
Indi3Masaya Watanabe
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The document discusses the importance of developing a comprehensive business plan and using it as an operational tool. It should include key details about the business like the target market, products or services, management capabilities, and financial projections. The business plan is essential for communicating the business goals and obtaining financing, and companies that don't utilize their business plans fully may miss growth opportunities.Indi1
Indi1Masaya Watanabe
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The document provides guidelines for writing effective business emails. It discusses how business emails should be concise, polite, and free of grammatical errors. Common tips include using a clear subject line, brief messages, and signing off professionally. Mistakes to avoid are sending emails without proofreading or including the recipient. Overall, business emails require a formal tone and style different from personal emails.Pre4
Pre4Masaya Watanabe
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1. The document discusses a presentation about the software program Soffice. Soffice can be used to make presentations, tables, sentences, databases, and drawings.
2. It lists 5 major features of Soffice: making slides for presentations, making tables, making sentences, making databases, and drawing figures.
3. The presentation provides steps for how to use Soffice, including starting the software, opening the window, and selecting the program to use.Pre4
Pre4Masaya Watanabe
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1. The document discusses the software program Soffice and its primary purpose and advantages for presentations.
2. Soffice can be used for making slides, tables, sentences, databases, and drawing figures for presentations.
3. The major steps for using Soffice are starting the software, opening the window, selecting the program to use, and following sequential steps for slide demonstrations.Pre5
Pre5Masaya Watanabe
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1. This document discusses the importance and proper use of presentations for in-class presentations.
2. It explains that presentations should have a concise content and logical arrangement to effectively convey information to an audience.
3. The major headings focus on the use of presentations, and key words include "presentation", with the goal of teaching students how to structure presentations to concisely announce and explain their content.Pre2
Pre2Masaya Watanabe
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1. The document discusses a group presentation about starting a business and writing a business plan for a sports shop.
2. It emphasizes the importance of carefully planning and understanding necessary knowledge before launching a business.
3. The group divided roles for their mock company with positions like Chairman, President, Vice President, and directors to explain how they organized the content of their documents.Kadai2
Kadai2Masaya Watanabe
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Fingerprint scanners work by obtaining an image of a fingerprint using either an optical or capacitive scanner and analyzing the unique ridge and valley patterns, called minutiae, to determine if it matches fingerprints stored in the system. The scanners use complex algorithms to recognize fingerprints based on the relative positions of minutiae, similar to recognizing constellations by star positions. While fingerprint scanners provide identification, a risk is damage from stolen identity information.Cdd5
- 1. Who is the Chairperson of the company? How does he/she manages the business? What are the different assignments that he/she takes care off? How does he/she coordinates with other members in the company? The Chairperson of my sports shop company is Masaya Watanabe. He is thick trust from the subordinate, and excels in the management of the business. Therefore, he drums up customers by the method of none of ideas. He is trying to solve the problem in cooperation with other members of his group. Because his trust from the subordinate is thick, the team work of his team is very excellent. The problem always blocks in front of him. However, he solves the problem one after another without moving. The posture gives birth to thick trust from the subordinate. Such he keeps growing up our company while being helped.
- 2. How would you help customers choose your product? Discuss different strategies that you would like to adopt. Discuss the quality of your products and why it is worth buying? To drum up customers, various projects are prepared in our sports shop. The commodity that we sell makes efforts to after sales service not to mention the quality. Moreover, we positively do customer interactions, and are bearing the shop-making loved by the customer in mind. It aims at the price from the shop where and it aims at the cheapest shop in the lowering region. When customer buys its own product, the customer can receive various privileges. For example, when the commodity is bought, the point can be gotten according to the amount of money, and the point can be exchanged for the commodity, and so on.
- 3. Discuss a definite discount or promotion for your products that will help to sell your products better? How should the customer take advantage of this offer? Our company publishes a reward card. The points are in the card when they purchase the product of our company. When the point accoumulated, I have shopping with for the point. In addition, there is the chance when a luxurious present is by a lottery by the registration number of the reward card. I do the publication of the reward card in the vicinity of the entrance of our company. About the publication, entry of an address / an address / the age of the visitor is adjacent. Please contact the person of the person in charge if I do not understand it.
- 4. How are the products packaged? Is there a warranty for the products? How should the customer contact you if there are problems or questions about the product after it is sold? Because I can adapt myself to the size of the visitor by the article of our company, I do not give it. Because our company is sports outfitter, our company carries out the guarantee of the article during one year. When I take the guarantee of our company, please bring a receipt by a thing of the purchase and an article with you. I publish the pamphlet of our company and introduce the introduction of the article and a famous player. In addition, I perform a sign-in using a mobile net and can help our company and information exchange with the visitor. If there is a question, it is received by a telephone / an email anytime.
- 5. Is there any installment plan for the products you sell? Is cash / cheque / credit cards acceptable? If a customer has financial difficulties, how could you help him/her buy your products? Yes, there is. Our company admits the use of the credit card besides payment with cash. Whether payment is possible is confirmed to the person with a credit card without fail. In addition, our shop admits installments besides the lump sum payment. The reason is that even the person to whom the lump sum payment doesn't occur can shop in divided payments. When the customer has financial difficulties, the selling on credit is admitted only paying in installments or once. If Reward Cards are collected by 300 points as one point by the making 210 yen, the shopping ticket can be issued and it use it as a shopping ticket of 1000 yen for three pieces.
- 6. Is there a customer service representative? What is his / her role in the company? Identify 5 different ways that he/she might help the customer? Yes, there is. The customer service representative is installed in our shop. The woman is employed to the customer service representative of our shop. Because the woman doesn't talk to employ the man easily, the woman who can have familiarity takes part in the customer's consultation. If trouble is found in the product that the customer bought, the repair is requested from the repair company. In addition, trouble repairs from purchase free of charge if it is within one year. The customer orders when the commodity wanting it is not in the shop. When customer's Reward Card waits for 300 points, the gift certificate is issued. The customer orders when the commodity wanting it is not in the shop.