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ADEL HEGAZY RESUME DEC 2016
- 1. Adel Abou Bakr Hegazy Mobile: +97156 925 5068 Email: Adel.hegazy@fourseasons.com LinkedIn: Adel Hegazy EXPERIENCE April 2016 till current ,Four Seasons Hotel Al Maryah Island, Abu Dhabi, United Arab Emirates : Assistant department head reporting to the restaurant general Manager ( Fine dinning restaurant, Caf辿 Milano ) BASIC PURPOSE: Works with the RGM to oversee the service in the dining room, working with the front-of house staff to uphold Caf辿 Milanos service standards. Gives hands-on assistance to the Captains and, when a VIP is present, ensures that the guests expectations are anticipated and flawlessly carried out. Assists the DRD with the DRD and General Manager with training and service standards. Pro-actively deals with guest queries, advise guests on menu and beverage selections, ensure satisfaction with food and service, and if necessary respond to complaints in an expeditious manner. Maintains professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards Works with Ma樽tre d to ensure VIP guest accommodations and assigns table stations based on these details. Enacts and enforce the Four Seasons standard rules and operating procedures. Maintains a close working relationship with the chef to ensure the continuous flow of service from the back of house to the front of house, guaranteeing that all special food requests and dietary restrictions are communicated. Directs and assists all service captains, servers and bus persons in the restaurant to ensure that established cultural and core standards are met; help coordinate daily activities and planning for restaurant operations. visible at all times in the operation of the dining room, provide recognition to guests, and promote good public relations the activities of all department personnel for front-of-house as required; assist in evaluating performance and providing adequate staffing and training. The Assistant Dining Room Directors Installing the micros to be ready with the required configurations for each outlet. Having a solid experience in EMC ( Simphony ) touch design, Slu, Creating condiments, Menu item class , Function and menu item slu awareness Putting with The f&B director the policy and process of the micros. September 2015 till January 2016, Four Seasons Resort Sharm El Sheikh Assistant department Head ( waha Restaurant) reporting to Assistant Food& Beverage Director and Food& Beverage director http://www.fourseasons.com/sharmelsheikh/dining/restaurants/waha_pool_bar_and_restauran/ Handling customer inquiries and complaints and following the angle program to enhance the guest experience. Handling administration and paperwork Following the monthly training plan. with a quiz for the team at the end on month and discuss the results with the F&B directors One of the micros Champion in the resort with solid experience. Having a good experience in the financial issues such as ( capture ratio, Average check, Monthly forecast)
- 2. January 2016 till April 2016 Four Seasons Resort Sharm El Sheikh , Egypt Assistant outlet manager ( Reefrestaurant & Sails lounge ) Steak house and Asian inspiration http://www.fourseasons.com/sharmelsheikh/dining/restaurants/reef_grill/ http://www.fourseasons.com/sharmelsheikh/dining/restaurants/sails_asian_food_lounge/ Pays attention to every important small detail; is Hands-On in all day to day activities and is organized and tidy Knows the Core standards and ensures that the staff are delivering them to the guest Checks own work and information given to others to ensure accuracy and sets up validation procedures to guard against mistakes Demonstrates sensitivity to cultural differences and understands the people, the way they work, their customs and practices Shows curiosity, open-mindedness and tolerance for other cultures both within the guest and staff constituents September 2013 till September 2015,Four Seasons Resort Sharm El Sheikh, Egypt Assistant outlet manager ( All day Dinning restaurant ) Assisting the restaurant manager of the Main Dining Restaurant open for breakfast and dinner, with a team of 20 service staff and 2 Supervisors. http://www.fourseasons.com/sharmelsheikh/dining/restaurants/arabesque/ Assists Restaurant Manager in the implementation of standard operating procedures for all of front of house staff. Training, evaluation, leading, motivating, coaching and developing of all employees in the outlet, labor control through scheduling and budgeting and the ability to work any position on the floor when needed. New implementation for the omelet ala cart during the breakfast. Enhancing the Breakfast buffet by Sparkling wine station Solid score in LQA and Coyle for the past two years Action plan for the employee opinion Survey June 2012 IT specialize Fourseasons hotel Cairo Nile Blaza Acting as technical lead to identify and implement solutions to problems affecting IT services. Handling the Micros Issues ( Adding& Removing items, Prices modification,.etc) March 2011 till September 2013,Four Seasons Resort Sharm El Sheikh - Pool & Beach Supervisor Managing with the Pool& Beach Manager the day to day pool and Beach operation for 2 swimming pools and 460 chaise lounges long beach, overlooking two bars service, the total manning is 18 employees Consistently quality check for the guest to make sure that everything is fine Monthly departmental meeting. Ideas implemented at the pool and beach area: Movie Nights at the beach Candy Shop at the swimming pool B.B.Q buffet during lunch time on the beach. Food service by the swimming Pools March 2008 till March 2011, Four Seasons Resort Sharm El Sheikh - Pool &Beach Shift leader In charge with the supervisors and the assistant manager of 460 chaise lounges doing special functions such as (Movie night at the beach, BBQ Lunch at the beach, Amenities and Bedouin nights May 2007 - September 2007 (5 months)Four Seasons Hotel Alexandria at San Stefano, EgyptPool& Beach attendantTask Force at the opening Helping in the preopening time Managing the pool area with the fourseasons level of service. Putting the opening and closing duties with the pool manager March 2006 till Mar 2008 , Four Seasons Resort Sharm El Sheikh - Pool & Beach attendant In Charge of one station in regards to taking food and beverage orders., Amenities
- 3. Training: Food&Bevolution Training From the Fourseasons Head office Managing and reviewing performance. Setting Goals Time Management. Coaching Skills. Communication Skills. Supervisory Development Program (SDP) Handling Guest's Complaints Managing stress Steps training for the management Planning and organization Skills & Abilities: Having the new hotel opening experience (Four Seasons Hotel Alexandria at San Stefano, Egypt &Fourseasons Hotel Al Maryah Island, Abu Dhabi, United Arab Emirates Excellent skills on Word, Excel and power point ( Microsoft certified ) Controlling the micros system and implement amendments Internet and researches Willing to create and develop out of the box thinking The ability to manage staff vacation schedule The ability to report Guest complain and submitted to high management levels The ability to conduct the departmental meeting The ability to conduct the daily briefing The ability to communicate effectively with all management levels Reference details: Hany Yousry Title: Reef Restaurant & Sails Lounge Manager Four Seasons Resort Sharm El Sheikh Egypt Telephone: 00201000045054 Email: hany.yousry@fourseasons.com Hany ibrahim Title: Waha Restaurant Manager Four Seasons Resort Sharm El Sheikh Egypt Telephone: 00201001766397 Email: hany.ibrahim@fourseasons.com