CV-Template
- 1. Puran Gurung 73/1 Banga sree pally swamijiroadKolkata -700060 E-mail –pgurung582@gmail.com Mobile number -9830342059 Personal Profile Result –oriented spa executive with drive to succeed and develop strong professional teams focused on service and revenue goals .Experienced in team leadership administrative oversight and business management Excellent organizational skills – Confidence in communicating with clients – Strong customer service skills – Good computer literacy – High level attention to detail Career Objective/Summary Seeking a deserving profile in the hospitality sector, where I can deliver my expertise and innovative hospitality skills, while maintaining the integrity and work ethics of the working environment, thereby maintaining the reputation of the organization. Seeking a position as a Spa executive/Team leader where I can use my bilingual and interpersonal skills to enhance the patronage and maximize revenue. 1. Proficient in handling the customers from the diverse cultures and backgrounds, and at the same time making them comfortable in the space. 2. Recognized for achieving and maintaining the operational excellence in the assigned area. 3. Excellent communication skills with the knowledge of professional work ethics and Spa culture. 4. • Well versed with the different varieties of technique and providing the excellent recommendation to the guests upon request. 5. • Excellent interpersonal skills and politeness to handle the complaints of the customers tactfully.
- 2. Work Experience Gym instructor Taj Bengal 2007-2010 (June) Taking care of gym & spa guest , to achieve company’s goal Take care of linen , up keep the linen monthly daily tracking 29 June 2010 Senior Gym instructor Swissotel Kolkata Taking care of guest at the department , motivate the team and archive the task set by company Making duty roster , Training for team member and achieving the task set by company Monthly meeting with other department, to run the department smoothly 01/10/12 Spa supervisor Swissotel Kolkata Increase the massage footfall , Making spa promotions and Training for therapist Online guest satisfaction survey , How to make guest happy and Getting guest satisfactory score for the department 01/10/14 Spa Executive Swissotel Kolkata Increase department profit ,making spa promotion through various promotion ,Increase membership ratio Education 2003 Secondary examination Delhi board 2005 Senior Secondary examination Delhi board 2016 B.A(Pursing ) From Annamalai university Skills and Achievements Achievements: 2008-2009 Associate of the year (Taj Bengal ) March 2008 Yoga instructor course from VYAS Massage therapy course April 2008
- 3. Train the trainer course 21/11/2012 Personal training course 04/09/2014 Pilates course 01/02/2015 108 round of Surya namaskar certificate from Art of living Spa Management course from International science of management 01/05/2014 Receive best department of the year from 2012-2015 Skills: Committed for the company Mystery audit Team building Revenue Multitasking Attention to detail Technical and language skills Flexibility Building connections Hobbies and Interests Interaction with different countries people their couture, try to update knowledge