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1
Social Professional
CharityNonprofitsector
15 years’experience
CustomerService &
ClientExperience
Specialistsince 2007
TechnologicallyAdept
Keen troubleshooter,
perceptive,innovative
CommunityLeader and
Volunteer,non-political,
charitable yetpractical
Positive Attitude, loyal,
Non-judgmental,trusted
colleague,ready toroll

141 Merritt St
Welland Ontario,
Canada
L3C 4T7

905-867-8177

danieljfsmith
@gmail.com
Daniel Smith
Professional History
Associate Pastor (2013 – 2015)
Logos Christian Family Church, Mississauga ON
A multi-cultural, urbanchurchof 700+ attendance.Asseniorassociate and
peerto LeadPastorI providedloyalandreliable partnershipinthe overall
leadershipof this congregation,andourcharitable workinthe community
 Oversaw the successof the pastoral staff, andministersintraining
 Administratorforin-house Global University satellite
 Extensive speaking/ teaching, 3-5heartfeltmessagesperweek
 Counselling3-5appointmentsweeklywithamazingresults
 Developedvulnerableperson’sprotocol andtrainingcurriculum
 Pioneered asuccessful weekly youngadultgathering
 Renovatedandre-launchedJr. Highministry,mentoredyouthpastor
 Exemplified stabilityandhonourforothersafterthe unexpected
resignationof the LeadPastor.
Interim Lead Pastor (2012-2013)
Templo Nueva Vida, Hamilton ON
In thisSpanishLanguage church of 70+ members Iwas appointedinterim
pastor by denominationofficials tohelpnavigateacritical time of
organizational change
 Re-instituted monthlyboardmeetings,andgoverningconstitution
 Passionate publicspeakingwithorganizational directioninfocus
 Ensuredproperrecording, anduse of policyandprocedure manuals
 Introducedvulnerable person’sprotocols,guidelines, bestpractices
 Overturnedrevokedcharitystatusandacquirednew insurance policy
 Established anentirelynew children’sministry andtrainedleadership
 Trainedand mentored the currentSeniorPastor
 Mobilized an‘everymember’ buildingrestorationplan
 LearnedSpanish, performedweddings, baptisms, chairedall meetings
Lead Pastor (2007-2011)
The LighthousePentecostal Church, Haliburton ON
In Ontario’scottage countryour 70+ members assemblyachievednew
levelsof communityinfluence, vitality, andgeneral organizational health.
 Passionatelypursuedthe church’smission,and charitablemandate
 Chairedboard/ annual businessmeetings,hiringof staff /volunteers
 Pioneeredayouthministry,andthe international tripinchurchhistory
 Speakingatcommunityevents,bi-annualspeakinginHighSchool
 Performedpastoral counselling,visitation,caredfor those incrisis
 ServedasChaplainforEmergencyMedical Services(seenextpage)

2
Contact me today for a phone or in person interview, for
more information such as my Birkman Assessment, my
Professional References,or any details you may require.
 905-867-8177
 danieljfsmith@gmail.com
Emergency Services Chaplain (2009-2011)
Emergency Medical Services,Haliburton ON
It wasmy honourto be the firstuniformedchaplainforHaliburtonCounty’s
EmergencyMedical Services andprovide non-judgmental and confidential
support24/7 for firstresponders andthe community
 Critical IncidentStressManagement(CISM) anddebriefingfordifficult
calls, catastrophe ornatural disasters, jobrelatedstress
 Immediate on-sceneresponse toaPublicAccessDefibrillator(AED)
 DevelopedChaplain’sjobdescriptioninpartnershipwithmanagement
 Earnedrespectandtrust of managementandparamedics
 Uniformedofficiationof weddings/funerals,publicceremonies
Customer Service Specialist (2007 and2011)
Convergys, Welland ON
As an inboundcontactcentre agentI providedspecializediPhone
Supportand customercare for our AmericanclientATTMobility.
 Respondingtocomplex problems withempathyandconfidence
 Proficientmultitaskinganduse of technical supportapplications
 Resolvingcomplaintswhile maintainingprofitablebusinesspractices
 Above average metrics,usuallyintop50 of over400 agents
 Drivingsalesandclosingofferswithcommitmenttofollow upcare
 Adherence topolicyandcorporate salestargets
 Won awardsand bonusesforperformance andcorporate citizenship
 Oftenrelieduponforspecializedinteractions,complex resolutions
Assistant Pastor (2005-2007)
River of Life Assembly,Midland ON
As a staff pastorat thisassembly of 120+ attendance ouryouthministry
offered trusteddeliveryof frontlineyouthservices aswell asservicingour
congregational families
 Innovatednew approachestocommunityyouthwork
 Liaisontocommunityandsocial agencies toachieve mutual goals
 Publicspeakinginlocal highschool,andcommunityevents
 General churchministry andboardmeetingparticipation
 Providedassistance toparentsnavigatingdifficultlywiththeirteens
Team Leadership
Staff Management
Coaching Mentoring
Non-Judgemental
Listening Empathy
Retention Resolution
Consulting Counseling
Training Educating
Impact Speaking
Public Relations
Persuasive Sales
Social Media
Smart Devices & Tech
Policy Development
Vulnerable Persons
Regulations Protocols
Introduction to
Emergency Services
Certificate
Assembliesof God
Theological Seminary
emergencychaplains.org
Bachelor of Theology
SummitPacificCollege
In processof completion
Completed3.5yearsof 4
yeardegree program
Licenced Minister
Pentecostal Assemblies
Of Canada,Western
OntarioDistrict

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Daniel Smith Professional Resume

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