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CECILY DUNCAN
203 Middlesbrough Rd., Gastonia, NC 28056 H: 9802511017 C: 7045240139 Tat2dmomDJ@yahoo.com
Customer-oriented Customer Service Representative successful at troubleshooting and handling customer
support issues in a timely manner. Energetic, with strong time management skills who thrives in a fast-paced,
dynamic environment. Call Center Representative with expertise providing customer support in high call
volume environments. Exceptional computer aptitude and telephone etiquette. Dedicated Customer Service
Representative who provides exceptional customer service through active listening and problem solving.
Skilled in call center operations
Multi-line phone operation proficiency
Customer service award
Extensive history with predictive dialers
Strong problem solving aptitude
Lab Assistant, 10/2014 to 05/2015
Gaston College – Dallas, NC
Guided students in using broadcasting technology to support educational research.
Earned management trust by serving as key holder, responsibly opening and closing equipment room.
Maintained cleanliness and presentation of equipment room and production floor.
Directed calls to appropriate individuals and departments.
Tutor, 01/2012 to 05/2013
Gaston College – Dallas, NC
Maintained cleanliness and presentation of equipment room and production floor.
Directed calls to appropriate individuals and departments.
Learned, referenced and applied product knowledge information.
Produced entertainment and lifestyle news reports, music videos and commercials.
Customer Service Representative, 03/2009 to 05/2012
Pizza Hut – Gastonia, NC
Greeted customers and provided excellent customer service.
Maintained high standards of customer service during high-volume, fast-paced operations.
Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking
lot, dumpster and sidewalk.
Owner/DJ, 08/2010 to Current
Tat2dmom Productions – Gastonia, NC
Coordinated with and supervised vendor studios.
Performed for Birthday parties and other special events.
Incorporated advertisers and products into shows in innovative ways.
Associate of Applied Science: Broadcasting, 2014
Gaston College - Dallas, NC
PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY
EDUCATION

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Duncan 2016 Resume

  • 1. CECILY DUNCAN 203 Middlesbrough Rd., Gastonia, NC 28056 H: 9802511017 C: 7045240139 Tat2dmomDJ@yahoo.com Customer-oriented Customer Service Representative successful at troubleshooting and handling customer support issues in a timely manner. Energetic, with strong time management skills who thrives in a fast-paced, dynamic environment. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Skilled in call center operations Multi-line phone operation proficiency Customer service award Extensive history with predictive dialers Strong problem solving aptitude Lab Assistant, 10/2014 to 05/2015 Gaston College – Dallas, NC Guided students in using broadcasting technology to support educational research. Earned management trust by serving as key holder, responsibly opening and closing equipment room. Maintained cleanliness and presentation of equipment room and production floor. Directed calls to appropriate individuals and departments. Tutor, 01/2012 to 05/2013 Gaston College – Dallas, NC Maintained cleanliness and presentation of equipment room and production floor. Directed calls to appropriate individuals and departments. Learned, referenced and applied product knowledge information. Produced entertainment and lifestyle news reports, music videos and commercials. Customer Service Representative, 03/2009 to 05/2012 Pizza Hut – Gastonia, NC Greeted customers and provided excellent customer service. Maintained high standards of customer service during high-volume, fast-paced operations. Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk. Owner/DJ, 08/2010 to Current Tat2dmom Productions – Gastonia, NC Coordinated with and supervised vendor studios. Performed for Birthday parties and other special events. Incorporated advertisers and products into shows in innovative ways. Associate of Applied Science: Broadcasting, 2014 Gaston College - Dallas, NC PROFESSIONAL SUMMARY SKILLS WORK HISTORY EDUCATION