DWM: Solution Squad Goals
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The document discusses the goals and values of a facilities maintenance company. The company aims to form long-term partnerships with clients by learning their businesses, earning trust, and providing personalized solutions. Key aspects of the company's approach include assigning the same team to each client daily, effective communication, responsiveness, reliability, and acting as a one-call resource through specialized divisions. The company prides itself on customizing its approach for each unique client.
![[You guys] anticipate
needs & get the job done
without hand-holding.](https://image.slidesharecdn.com/hypebook-190215181527/85/DWM-Solution-Squad-Goals-14-320.jpg)
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DWM: Solution Squad Goals
- 1. GOALS
- 2. Its not what we handle, its how we handle it.
- 3. WHAT IS DIFFERENT ABOUT US? Our value is showcased when we become a long-term partner to our clients. Our goal is to learn our clients business, earn their trust as a partner, & build long-term relationships as we improve our personalized approach to each client. We are NOT a call center. Clients work with same members of the DWM Solution Squad every day. This is why we see ourselves as experts on each brand & as an extension of their team. We provide partnership, effective communication, responsiveness, reliability, & consistent performance. Since we specialize at inside the box solutions in Facilities Maintenance and Construction & Renovation, we can truly be a one-call resource to our clients. Despite having separate divisions, we work closely enough to share ideas to keep a deep understanding of our clients needs.
- 4. PASSIONATE about problem-solving verb: to use cognitive processing to find a solution to a difficult question or situation; to use deep thought to solve a problem
- 5. You guys are great! Its always nice to have a vendor partner that you feel like is actually working for you, not just running through the motions! You guys are the best at that!
- 6. TRANSLATIONS Team/Employees 竪 Solution Squad Call Center 竪 Solution Center Customer Service Coordinator 竪 Facility Solutions Coordinator Service Manager 竪 Facility Solutions Manager Service Department 竪 Facilities Maintenance Division Projects Department 竪 Construction & Renovation Division Water Department 竪 Water Filtration Division Vendor 竪 Partner Customer Service Team Lead 竪 Team Lead, Facilities Maintenance Division Projects Team Lead 竪 Team Lead, Construction & Renovation Division
- 7. Its not what we handle, its who we are.
- 8. I appreciate the personal touch & being able to have some piece of mind knowing that if anything came up, I could count on DWM to make sure things were done & done right.
- 9. Not all clients are the same. It is our culture to not only recognize this, but celebrate these differences. From trades & timing to software systems & communication, we are proud to make each clients needs our priority. best in the world at customization
- 10. What makes DWM unique is their ability to be detail-oriented. They listen. And then form the best program for your business.
- 11. Whats not changing? Though DWM has grown from a small, family owned company to an industry powerhouse servicing thousands of sites across North America, the Meeks family is still very much involved in the operation of DWM. What does this mean for DWM? A team that is truly committed to success! Pride in the quality of work A relaxed, family atmosphere focused on creating relationships An all-hands-on-deck approach to solve each problem as efficiently as possible Transparency through excellent communication with customers & staff Maintain service standards & follow- up standards Continue to share DWM sstory in Sales & Marketing efforts Only diversify into markets where DWM can utilize its Core Competencies Solve every problem the most efficient The DWM Way
- 12. best in the world at partnership
- 13. You guys have been there for me. Your partnership makes my job easier.
- 14. [You guys] anticipate needs & get the job done without hand-holding.