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EId Al Nakib CV
- 1. Eid Al Nakib Al Barmaka blg, 1st F,. Mobile: (+961 3 330699) Mazraa, Beirut, Lebanon Home: (+961 1 314442) E-mail: eidalnakib@hotmail.com Objective:To be part of a highly reputable organization with opportunities of work environment related to logistic and management, offering potential of growth in the challenging environment of globalization. Professional Experience March, 2013 ¨C till May 2014: Talaco ¨CAgent of Retail Mobiles Phone, All Factories Product, Beirut, LEBANON: Service Manager HHP: Duties & Responsibilities: Handling all customers¡¯ complaints / problems / questions .Troubleshooting / Software updates for mobile phones. Assemble / Disassemble Mobile phone for hard repairs. Preparing spare parts order according to DSC needs. Tracking all orders (SPs / Tools) from shipment till destination . Handling the inventory (Input / output spare parts).Follow up on checked in / out mobiles. Follow-up with dealers to monitor and manage various operations (job orders, VOC, etc...).Receiving customers VOCs and providing fast solution. Problem solving and conflict resolution March, 2010 ¨C March, 2013: Comtek -CTC ¨CAgent of Samsung All Product, Nahr El Mout , Beirut, LEBANON: Service Manager Samsung Mobile HHP: Duties & Responsibilities: Handling all customers¡¯ complaints / problems / questions . Trouble shooting / Software updates for Samsung mobile phones . Assemble / Disassemble Mobile phone for hard repairs. Preparing spare parts order according to DSC needs. Tracking all orders (SPs / Tools) from shipment till destination . Handling the inventory (Input / output spare parts) . Follow up on checked in / out mobiles. Issuing DOAs / Claims . Mobile Product Training for Samsung employees. (FTR) Responsible for mobile field tests in Lebanon. GSM network (2G/3G/4G) tests in Lebanon .Follow-up with dealers to monitor and manage various operations (job orders, VOC, etc...).Receiving customers VOCs and providing fast solution. Performing the job closing process .Preparing daily / weekly & monthly reports. Preparing QIR reports. Problem solving and conflict resolution. keeping the KPI /RRR/TAT/LTR level less than or equal to normal %. Implementing Action Plans ¨C Business Plan to improve DSC and customer satisfaction. Coordinate with members and Dealers to ensure best SVC for Customers. January, 2001 ¨C March , 2010: EBE , Agents of Samsung Mobile , Brother Printer , Nashuatec Photo Copy , MTC dealer , Raoucheh - Beirut, LEBANON Technical Supervisor Samsung Mobile HHP: Duties & Responsibilities: Handling all customers¡¯ complaints /problems /questions. Trouble shooting / Software updates for Samsung mobile phones . Assemble / Disassemble Mobile phone for hard repairs. Preparing spare parts order according to DSC needs. Follow up on checked in / out mobiles. Issuing DOAs / Claims. Mobile Product Training for Samsung employees . (FTR) Responsible for mobile field tests in Lebanon. GSM network (2G/3G/4G) tests in Lebanon. Follow-up with dealers to monitor and manage various operations (job orders, VOC, etc...). Receiving customers VOCs and providing fast solution. Performing the job closing process . Preparing daily / weekly & Monthly reports . Preparing QIR reports . Problem solving and conflict resolution .Keeping the KPI /RRR/TAT/LTR level less than or equal to normal % . Coordinate with members to ensure best SVC for Customers.
- 2. July 1995 ¨C December 2000: Tele power Net Agent Of , Panasonic PBX System ¨CFax System-, panafax Hamra Beirut LEBANON. Technical Supervisor installation, programing and service Duties & Responsibilities: Handling all customers¡¯ complaints / problems. Assemble / Disassemble /PBX Central, Fax, Printer. Installation, programing PBX 308/616/1232. Installation, programing Fax .printer Support for customer. March, 1993 ¨C June, 1995: Hochanco Agents Of Minolta Copy ,Oki Com PBX ,Hitachi Fax Machine , Sharp Fax Machine Saudi Arabia Jeddah Philistine Street Technical Supervisor, programming, Installation and service Duties & Responsibilities: Handling all customers¡¯ complaints / problems. Assemble / Disassemble /PBX Central, Fax, and Printer. Installation ,programing PBX 308/616/1232. installation, programing Fax ,printer. Support for customer. performing the job closing process. preparing daily / weekly & monthly reports Preparing QIR reports. Problem solving and conflict resolution Feb, 1992 ¨C January, 1993: Tele power .com Agent Of, Panasonic PBX System ¨CFax System- Panafax- Hamra Beirut LEBANON. Duties & Responsibilities: Handling all customers¡¯ complaints / problems .Assemble / Disassemble /PBX Central ,Fax ,Printer. installation ,programing PBX 308/616/1232.installation ,Programing Fax ,printer. Support for customer. Education ? April 2012: Mira .Clo ¨C Certificate. (Lebanese labor law & NSSF for Non ¨CHR Managers - Business Etiquette & body Language Workshop) ? May 2012: Dr. Abdu Bardwell, Certificate.(Managerial Leadership) ? November 2012: Samsung Mobile Dubai Certificate. Master L1, L2, L3( Samsung Mobile .Product Training - Samsung Mobile HW SW Training L1, L2, L3) ? December 2011: Samsung Mobile Dubai Certificate. Senior L1, L2, L3 (Samsung Mobile .Product Training -Samsung Mobile HW / SW Training. L1, L2, L3) ? March 2010: Samsung Mobile Dubai Certificate. Master L1, L2, L3 (Samsung Mobile .Product Training - Samsung Mobile HW / SW Training L1, L2, L3) ? June 2010: Time Management Certificate. Lebanon ? January 2009: Samsung Certificate expert (Technical Training in Jordan: (Level 0, Level 1, Level 2, and Level 3) ? March 2008: Samsung Mobile Dubai Certificate. Master L1, L2, L3 (Samsung Mobile .Product Training - Samsung Mobile HW / SW Training L1, L2, L3)
- 3. ? February 2007: Samsung Mobile Dubai Certificate. Master L1, L2, L3 (Samsung Mobile .Product Training - Samsung Mobile HW / SW Training L1, L2, L3) ? April 2006 : Samsung Mobile Dubai Certificate. Master L1, L2, L3 (Samsung Mobile .Product Training - Samsung Mobile HW / SW Training L1, L2, L3) ? February 2005: Samsung Mobile Dubai Certificate. Senior L1, L2, L3(Samsung Mobile .Product Training -Samsung Mobile HW / SW Training L1, L2, L3 ? June 2004: Samsung Mobile Dubai Certificate. Expert L1, L2, L3( Samsung Mobile .Product Training - Samsung Mobile HW / SW Training L1, L2, L3) ? July 2003: Samsung Mobile Dubai Certificate. Expert L1, L2, L3 (Samsung Mobile .Product Training - Samsung Mobile HW / SW Training L1, L2, L3) ? July 2002: Samsung Mobile Dubai Certificate. Expert L1, L2, L3( Samsung Mobile .Product Training - Samsung Mobile HW / SW Training L1, L2, L3) ? Aug 1995: Hitachi Fax Certificate. Saudi Arabia Riyadh (Product Training Programming) ? July 1994: Sharp Fax Certificate. Saudi Arabia Riyadh (Product Training Programming) ? April 1993: Oki Com PBX Certificate. Saudi Arabia Riyadh (Product Training Programming Installation) 1988 ¨C 1991: Technical Education BT3 at Bir Hassan Technical Academy, Lebanon Technical Skills ? Fax hardware and software installation. ? Mobile assembly, disassembly, and troubleshooting. ? PBX installation and configuration. Software Applications ? All Office Applications (Word, Excel, Power Point, Access ¡ ) ? All Windows environments (windows 95/98/2000/XP/Vista/Win7) Languages English: Good: Written, read and spoken. Arabic: excellent: Written, read and spoken French: Fair: Written, read and spoken Hobbies Swimming, Computers, Technology, Traveling. References
- 4. All references are available upon request.