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Giving
The Right
Amount
of Shits #uxburnout
how burnout happens
#uxburnout
the unburnout
happiness is...
whats your shitfrustration is shitty
the shit funnel dont lose your shit
give a shit againshit happens
joy checkup
How Burnout Happens
This Shit Is Shitty
#uxburnout
It starts...
So Happy Together
YOU
Lets make
awesome
things!
YOUR ORGANIZATION
Great!
#uxburnout
But Then...
Make awesome
things!
This sucks.
#uxburnout
Why?
We have a strong desire
to belong
Self-esteem acts as a measuring stick for how we
think we are fitting in
#uxburnout
Self-Esteem
Belonging
Correlation
#uxburnout
Workplace effectiveness
Workplace effectiveness increases our self-esteem by
making us feel like we are contributing within this
system
We give too many shits.
#uxburnout
burn揃out
A syndrome of emotional exhaustion and decreased
engagement in the workplace
This typically occurs when our needs arent being
fulfilled in some way
#uxburnout
SUPERNOVA: Losing your shit.
APATHY: Arms in the air  you just dont care.
ISOLATION: Disconnecting from peers.
DEPRESSION: Sad kitten.
The SHIT this leads to.
#uxburnout
Types Of Burnout
Im not happy Im mad as hell
#uxburnout
The Unburnout
Why To Prioritize Enjoying Your Job
#uxburnout
Work to PLAY vs. Play at WORK
57% of your waking adult life is spent at work
dont settle for work suckiness #uxburnout
You (probably) dont need a new job.
Instead, learn to give the right amount of shits.
work happiness has some specific triggers...
Workplace Happiness
#uxburnout
Compensation/pay, overall (01)
Job security (02)
Opportunities to use your skills/abilities (02)
Relationship with immediate supervisor (03)
Benefits, the overall package (04)
Organizations financial stability (04)
The work itself (05)
Communication between employees and senior management (06)
Managements recognition of employee job performance (06)
Feeling safe in the work environment (07)
Autonomy and independence (08)
Overall corporate culture (09)
Meaningfulness of job (10)
Relationships with co-workers (10)
Career advancement opportunities (11)
Job specific training (11)
Organizations commitment to professional development (12)
Contribution of work to organizations business goals (13)
Career development opportunities (14)
Variety of work (14)
Organizations commitment to corporate social responsibility (15)
Organizations commitment to a diverse and inclusive workforce (16)
Paid general training and tuition reimbursement programs (17)
Networking (18)
Organizations commitment to a green workplace (19)
60%
59%
59%
54%
53%
53%
51%
50%
50%
49%
47%
45%
41%
41%
40%
40%
36%
35%
33%
33%
31%
28%
27%
26%
22%
pay & benefits
job security & stability
feel safe
Job Joy: the Baseline
#uxburnout
Compensation/pay, overall (01)
Job security (02)
Opportunities to use your skills/abilities (02)
Relationship with immediate supervisor (03)
Benefits, the overall package (04)
Organizations financial stability (04)
The work itself (05)
Communication between employees and senior management (06)
Managements recognition of employee job performance (06)
Feeling safe in the work environment (07)
Autonomy and independence (08)
Overall corporate culture (09)
Meaningfulness of job (10)
Relationships with co-workers (10)
Career advancement opportunities (11)
Job specific training (11)
Organizations commitment to professional development (12)
Contribution of work to organizations business goals (13)
Career development opportunities (14)
Variety of work (14)
Organizations commitment to corporate social responsibility (15)
Organizations commitment to a diverse and inclusive workforce (16)
Paid general training and tuition reimbursement programs (17)
Networking (18)
Organizations commitment to a green workplace (19)
60%
59%
59%
54%
53%
53%
51%
50%
50%
49%
47%
45%
41%
41%
40%
40%
36%
35%
33%
33%
31%
28%
27%
26%
22%
use your abilities
relationships at work
enjoy what you do
autonomy
company culture
meaningfulness
skill development
variety
Job Joy: the Grind
#uxburnout
Being happy leads to success because your positive
brain is better than your neutral brain.
 More productive, resilient, creative, intelligent, more
adaptive
 Less susceptible to burnout
Happiness Advantage
#uxburnout
Predicting Job Success
25% IQ
 knowledge
 intellect
75% Gumption
 optimism
 social support
 see stress as a challenge (not a threat)
#uxburnout
Predicting Long Term Happiness
10% 90%
#uxburnout
Happiness is...
I Do Not Think That Word Means
What You Think It Means
#uxburnout
Happiness Is...
...not what most people think
NOT A RESULT YOU ATTAIN
 promotion
 bigger apartment
 more money
result in short-lived bumps that dont last
#uxburnout
Happiness occurs when...
Experience exceeds expectation
EXPERIENCE > EXPECTATION =
EXPERIENCE < EXPECTATION =
but theres a catch... #uxburnout
Happiness is...
subject to hedonic adaptation ~
your expectations adjust to your circumstances
+ =
status changes eventually become the norm
which means...
Im so
happy!
Im fine
#uxburnout
Happiness is...
aspirational and elusive...
which is good because you dont live in a cave.
This is WAY better than not
having shelter. Innovation DONE!
Happiness achieved! Thats all I
need!
#uxburnout
The desire for happiness...
+ hedonic adaptation =
drives the pursuit to make life better.
This is WAY better than not
having shelter. Innovation DONE!
Happiness achieved!
Life in this cave is boring. Id be
SO happy if it was just warm & I
could see. And thats all I need.
And a paddle game. And a remote control.
Not one other thing. And a chair. Thats all I need. And a dog. And thats all.
#uxburnout
Happiness Is...
fleeting.
So fleet the shit out of life
with intentional activity.
 episodic
 in the moment
 requires regular attention
#uxburnout
How to Be Happy
Strategy 1 of 3
#uxburnout
Engineer Your Happiness
KEEP SCORE of what makes you happy
know your own USER NEEDS
#uxburnout
Giving the right amount of shits (1)
Hug a Puppy
#uxburnout
Find Your Happy Place
#uxburnout
Add Happy To Your Routine
How to Be Happy
Strategy 2 of 3
#uxburnout
Another Approach: Reset Neutral
Adjust your normal (aka your level between happy
bumps).
Im fine
Im
good.
#uxburnout
What Gets Focus Naturally
upcoming tasks
worries, stresses, complaints
What To Focus On To Be Happy
accomplishments
whats going right
#uxburnout
Training Happiness
 start your day with (e-)kindness
 3 weeks of 3 things: every day write down 3 new
things you are grateful for
 daily journal about a positive experience
#uxburnout
Fake It Till You Make It
#uxburnout
How to Be Happy
Strategy 3 of 3
#uxburnout
You are a Giant 2-Year-Old
 get enough sleep & nap if youre tired
 eat healthy snacks & balanced meals
 exercise, run around, get fresh air
 dont power through discomfort
If your two-year-old self would be crying, fix it.
#uxburnout
Job Joy
What Is Impacting Your Happy
#uxburnout
How is this shit for you?
use your abilities
relationships at work
enjoy what you do
autonomy
company culture
meaningfulness
skill development
variety
#uxburnout
What Shit Even Matters?
whats important to you?
tell me what you want. what you really really want.
set goals so you have a gauge
aim high. or at least aim.
check yo self
how are you doing? what needs correcting? what priorities have changed?
#uxburnout
use your abilities
work relationships
enjoy what you do
autonomy
company culture
meaningfulness
skill development
variety
WHY?FACTOR RATING CARING
#1 Use Your Abilities
#uxburnout
Are you doing what you are good at?
Are you doing what you were trained to do?
#2 Work Relationships
#uxburnout
Hows your relationship with your project team?
With your supervisor? With management?
Your UX peers? With your mentor or mentees?
#3 Enjoy What You Do
#uxburnout
What do you spend your day doing?
Do you like doing that?
#4 Autonomy
#uxburnout
Do you have control of your schedule?
Do you have ownership of what you work on?
Do you make decisions about whats in or not?
#5 Company Culture
What is it? What would you change?
What do you like about it?
#uxburnout
#6 Meaningfulness
#uxburnout
How is your job important to what gets done?
How does your work make the world better?
#7 Skill Development
#uxburnout
What resources and opportunities do you have?
Mentoring? Conferences?
Tasks outside your comfort zone?
What do you want to improve?
What would help your work to improve?
#8 Variety
What variety do you get? Projects? People?
What variety would be ideal? Whats realistic?
#uxburnout
Frustration is Shitty
Understanding What Happens
When The Shit Hits The Fan
#uxburnout
Sources of Frustration
1) You work with people
2) You work in a place
3) You work with yourself
#uxburnout
Working with People
 Combative
 Lack of trust
 No positive feedback
 Competition
 Overly siloed
YOUR COLLEAGUES
#uxburnout
Working in a Place
 Work overload
 No control
 Management pressure
 Insufficient rewards
 Unestablished company culture
YOUR ORGANIZATION
#uxburnout
Working with Yourself
 Anxious
 Unassertive [or overly assertive]
 Insecure
 Eager to please
 Too motivated at work
YOU
#uxburnout
Work is a necessary evil
to be avoided.
-Mark Twain
#uxburnout
Can You Avoid The Shit?
Of the things that piss you off, identify those you
cant change
AND LET THEM GO
#uxburnout
#uxburnout
Its The Principle
Often we feel like things go wrong specifically to hurt
our feelings
THEY DONT
#uxburnout
Everyone is Dealing with Shit
Dont take it personal when
someone gives you shit.
Chances are its not about you
#uxburnout
Mea Culpa / Sua Culpa
Dont look for is to blame
#uxburnout
WHO
Mea Culpa / Sua Culpa
Look for is to blame
CONTEXT
#uxburnout
WHAT
Adjusting Expectations
Why did this water turn brown?
#uxburnout
Adjusting Expectations
Its not water at all
(its bourbon now I want bourbon)
#uxburnout
The Devil is in the Details
#uxburnout
Take context at face value.
Resist the urge to expect similar
outcomes from contexts that
seem similar
Whats Your Shit
Identify The Problem
#uxburnout
So Whats Your Barrel?
Narrow down the real problem by asking:
 Is it more than one person?
 Is it more than one project?
 Is it more than one task?
 Is it outside of work?
#uxburnout
What do they have in common? What are they doing thats so annoying?
Is it just one bad project, or does is go beyond that?
Is there one task that is particularly stressful, or are there multiple tasks? What are they and why?
Are there things outside of work that are making it harder for you to deal with normal work stressors?
The Shit Funnel
How To Know What To Give A Shit About
#uxburnout
This Is A Story About Control
What among your problems can you change?
(Well give you a hint)
CAN CONTROL CANT CONTROL
YOUR BEHAVIOR EVERYONE ELSES BEHAVIOR
#uxburnout
The Shit Funnel
#uxburnout
ALL THE SHIT
SHIT I CAN CONTROL
SHIT I CARE ABOUT
SHITS I
GIVE
What things can I do to change the way I handle the shit?
What areas do I want to improve in to increase my happiness?
What am I actually going to focus my time and energy on?
What are my actual problems?
Giving the right amount of shits (1)
Dont Lose Your Shit
How To Not Lose Your Shit When Shit is Going Down
#uxburnout
the Supernova
#uxburnout
What are We Fighting About?
Pause for alignment
 Goals & Objectives
 Priorities
 Constraints
#uxburnout
Are you using the same lens?
Active Empathy
Before you ARGUE, take their side.
What is their intention? What are they trying to do?
What are they trying to protect? What perspective do
they have that you dont?
Verbalize the sames AND the differences.
#uxburnout
Do
Stay calm
Use facts, logic, data
Ask & listen
Concede points
Advocate for the user
Respect project tension
Look for win-win
Get personal
Get distracted
Water it down
Provoke
Exaggerate
Dont
#uxburnout
Life is Comedy
Improv style: ROLL WITH BAD IDEAS.
Good for brainstorming & problem solving.
THE RULES:
 Dont negate
 Accept & add on
 Make it work
#uxburnout
Simmer Down
Meditate through the urge to explode
 observe your thoughts, feelings, reaction
 dont judge, dont fix it, dont act
 focus on your breathing
 postpone responding
#uxburnout
Recognize Your Triggers
Learn yourself.
What sets you off?
How do you avoid it?
How do you quell it early on?
#uxburnout
Shit Happens
Tips For Handling The Shit
#uxburnout
The Shit Is In There
And it needs to be dealt with.
#uxburnout
Guilt-Free Breaks
Dont waste your breaks
Facebooking.
Get away from your desk
and do something that
makes you happy.
#uxburnout
Im Going To Pump You Up
Just Say No!
And accept that some
people might be angry
with you
(its going to be ok)
#uxburnout
Work Smarter
Potential efficiency opportunities:
 Cut out a detailed func spec
 Skip [unnecessary] meetings (or call in)
 Wear headphones
#uxburnout
Not harder.
I AM Here to Make Friends!
#uxburnout
You Cant Do It Alone
Asking for help with gratitude says: We have the
power to help each other
- Amanda Palmer
#uxburnout
You Have Nothing To Prove
Let go of the notion that you have all the answers
Its ok if someone has a better idea, it doesnt mean you
suck
(We still think youre awesome)
#uxburnout
Stop Complaining
Keep venting sessions brief and only to trusted
colleagues, friends and family
#uxburnout
Stay Positive
Dont let a bad situation turn you into a different person
Your attitude has the power to change your
environment
#uxburnout
Elements of Organizational Culture
Schein
Unconscious mental modelsAssumptions
Beliefs and IdeologiesValues
Processes and behaviorsActions
Attitudes Feelings and emotions
#uxburnout
What Your Momma Gave You
own your strengths & accentuate
them
find workarounds for your
weaknesses
#uxburnout
Give A Shit [Again]
Hitting The Reset Button
#uxburnout
Its Time To Start Over
#uxburnout
Go Back to the Basics
Talk to your users
(guerilla this shit if you cant get funding for research)
Read new UX books and reread the classics
Attend conferences
(like this one. Good job!)
#uxburnout
Time For a New Challenge
Implement a new design or research technique
(maybe some youve learned at the IA Summit??)
Try a new deliverable
 Sick of wireframes? Try a different tool or for less
complex projects, just sketch on a white board
#uxburnout
Make Shit Happen
Decide what you want
ASK, create proposals & requests, or JUST DO IT
Stretch outside your comfort zone
#uxburnout
Get A Life
Dont rely on your job alone to satisfy your need to
create, analyze or just be part of something
awesome
#uxburnout
Talk Shop
Schedule regular check-ins
with UX colleagues
Join a meetup in your area
Cant find one? Start one!
#uxburnout
Make Good UX
The biggest problem of success is that the world
conspires to stop you doing the thing that you do,
because you are successful.
- Neil Gaiman
#uxburnout
No More Shits
When Enough is Enough
#uxburnout
Ummm...
use your abilities
relationships at work
enjoy what you do
autonomy
company culture
meaningfulness
skill development
variety
#uxburnout
Nothing Is Working
There may come a time to leave your job,
client or project
Just beware...
#uxburnout
The Grass Is
Always Greener...
#uxburnout
Focus On Changing Yourself
If you dont change how you handle your stressors, then
things wont change.
Because...
#uxburnout
Shit Is Everywhere
#uxburnout
make happy a priority
#uxburnout
engineer joy
see the good
have a focus
its not personal
find the real whys
see their side breath through it
REBOOTsay no & ask for help
More About How Much to Care
The Happiness Advantage by Shawn Anchor
Burnout: The Cost of Caring by Christina Maslach & Philip Zimbardo
The Person and The Situation by Lee Ross & Richard Nisbett
The Truth About Burnout: How Organizations Cause Personal Stress and What to Do About It
by Christina Maslach and Michael P. Leiter
#uxburnout
resources
Thank You!
@uxmarti
@megan_schwarz
#uxburnout
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Ad

Giving the right amount of shits (1)

  • 2. how burnout happens #uxburnout the unburnout happiness is... whats your shitfrustration is shitty the shit funnel dont lose your shit give a shit againshit happens joy checkup
  • 3. How Burnout Happens This Shit Is Shitty #uxburnout
  • 5. So Happy Together YOU Lets make awesome things! YOUR ORGANIZATION Great! #uxburnout
  • 7. Why? We have a strong desire to belong Self-esteem acts as a measuring stick for how we think we are fitting in #uxburnout
  • 9. Workplace effectiveness Workplace effectiveness increases our self-esteem by making us feel like we are contributing within this system
  • 10. We give too many shits. #uxburnout
  • 11. burn揃out A syndrome of emotional exhaustion and decreased engagement in the workplace This typically occurs when our needs arent being fulfilled in some way #uxburnout
  • 12. SUPERNOVA: Losing your shit. APATHY: Arms in the air you just dont care. ISOLATION: Disconnecting from peers. DEPRESSION: Sad kitten. The SHIT this leads to. #uxburnout
  • 13. Types Of Burnout Im not happy Im mad as hell #uxburnout
  • 14. The Unburnout Why To Prioritize Enjoying Your Job #uxburnout
  • 15. Work to PLAY vs. Play at WORK 57% of your waking adult life is spent at work dont settle for work suckiness #uxburnout
  • 16. You (probably) dont need a new job. Instead, learn to give the right amount of shits. work happiness has some specific triggers... Workplace Happiness #uxburnout
  • 17. Compensation/pay, overall (01) Job security (02) Opportunities to use your skills/abilities (02) Relationship with immediate supervisor (03) Benefits, the overall package (04) Organizations financial stability (04) The work itself (05) Communication between employees and senior management (06) Managements recognition of employee job performance (06) Feeling safe in the work environment (07) Autonomy and independence (08) Overall corporate culture (09) Meaningfulness of job (10) Relationships with co-workers (10) Career advancement opportunities (11) Job specific training (11) Organizations commitment to professional development (12) Contribution of work to organizations business goals (13) Career development opportunities (14) Variety of work (14) Organizations commitment to corporate social responsibility (15) Organizations commitment to a diverse and inclusive workforce (16) Paid general training and tuition reimbursement programs (17) Networking (18) Organizations commitment to a green workplace (19) 60% 59% 59% 54% 53% 53% 51% 50% 50% 49% 47% 45% 41% 41% 40% 40% 36% 35% 33% 33% 31% 28% 27% 26% 22% pay & benefits job security & stability feel safe Job Joy: the Baseline #uxburnout
  • 18. Compensation/pay, overall (01) Job security (02) Opportunities to use your skills/abilities (02) Relationship with immediate supervisor (03) Benefits, the overall package (04) Organizations financial stability (04) The work itself (05) Communication between employees and senior management (06) Managements recognition of employee job performance (06) Feeling safe in the work environment (07) Autonomy and independence (08) Overall corporate culture (09) Meaningfulness of job (10) Relationships with co-workers (10) Career advancement opportunities (11) Job specific training (11) Organizations commitment to professional development (12) Contribution of work to organizations business goals (13) Career development opportunities (14) Variety of work (14) Organizations commitment to corporate social responsibility (15) Organizations commitment to a diverse and inclusive workforce (16) Paid general training and tuition reimbursement programs (17) Networking (18) Organizations commitment to a green workplace (19) 60% 59% 59% 54% 53% 53% 51% 50% 50% 49% 47% 45% 41% 41% 40% 40% 36% 35% 33% 33% 31% 28% 27% 26% 22% use your abilities relationships at work enjoy what you do autonomy company culture meaningfulness skill development variety Job Joy: the Grind #uxburnout
  • 19. Being happy leads to success because your positive brain is better than your neutral brain. More productive, resilient, creative, intelligent, more adaptive Less susceptible to burnout Happiness Advantage #uxburnout
  • 20. Predicting Job Success 25% IQ knowledge intellect 75% Gumption optimism social support see stress as a challenge (not a threat) #uxburnout
  • 21. Predicting Long Term Happiness 10% 90% #uxburnout
  • 22. Happiness is... I Do Not Think That Word Means What You Think It Means #uxburnout
  • 23. Happiness Is... ...not what most people think NOT A RESULT YOU ATTAIN promotion bigger apartment more money result in short-lived bumps that dont last #uxburnout
  • 24. Happiness occurs when... Experience exceeds expectation EXPERIENCE > EXPECTATION = EXPERIENCE < EXPECTATION = but theres a catch... #uxburnout
  • 25. Happiness is... subject to hedonic adaptation ~ your expectations adjust to your circumstances + = status changes eventually become the norm which means... Im so happy! Im fine #uxburnout
  • 26. Happiness is... aspirational and elusive... which is good because you dont live in a cave. This is WAY better than not having shelter. Innovation DONE! Happiness achieved! Thats all I need! #uxburnout
  • 27. The desire for happiness... + hedonic adaptation = drives the pursuit to make life better. This is WAY better than not having shelter. Innovation DONE! Happiness achieved! Life in this cave is boring. Id be SO happy if it was just warm & I could see. And thats all I need. And a paddle game. And a remote control. Not one other thing. And a chair. Thats all I need. And a dog. And thats all. #uxburnout
  • 28. Happiness Is... fleeting. So fleet the shit out of life with intentional activity. episodic in the moment requires regular attention #uxburnout
  • 29. How to Be Happy Strategy 1 of 3 #uxburnout
  • 30. Engineer Your Happiness KEEP SCORE of what makes you happy know your own USER NEEDS #uxburnout
  • 33. Find Your Happy Place #uxburnout
  • 34. Add Happy To Your Routine
  • 35. How to Be Happy Strategy 2 of 3 #uxburnout
  • 36. Another Approach: Reset Neutral Adjust your normal (aka your level between happy bumps). Im fine Im good. #uxburnout
  • 37. What Gets Focus Naturally upcoming tasks worries, stresses, complaints What To Focus On To Be Happy accomplishments whats going right #uxburnout
  • 38. Training Happiness start your day with (e-)kindness 3 weeks of 3 things: every day write down 3 new things you are grateful for daily journal about a positive experience #uxburnout
  • 39. Fake It Till You Make It #uxburnout
  • 40. How to Be Happy Strategy 3 of 3 #uxburnout
  • 41. You are a Giant 2-Year-Old get enough sleep & nap if youre tired eat healthy snacks & balanced meals exercise, run around, get fresh air dont power through discomfort If your two-year-old self would be crying, fix it. #uxburnout
  • 42. Job Joy What Is Impacting Your Happy #uxburnout
  • 43. How is this shit for you? use your abilities relationships at work enjoy what you do autonomy company culture meaningfulness skill development variety #uxburnout
  • 44. What Shit Even Matters? whats important to you? tell me what you want. what you really really want. set goals so you have a gauge aim high. or at least aim. check yo self how are you doing? what needs correcting? what priorities have changed? #uxburnout
  • 45. use your abilities work relationships enjoy what you do autonomy company culture meaningfulness skill development variety WHY?FACTOR RATING CARING
  • 46. #1 Use Your Abilities #uxburnout Are you doing what you are good at? Are you doing what you were trained to do?
  • 47. #2 Work Relationships #uxburnout Hows your relationship with your project team? With your supervisor? With management? Your UX peers? With your mentor or mentees?
  • 48. #3 Enjoy What You Do #uxburnout What do you spend your day doing? Do you like doing that?
  • 49. #4 Autonomy #uxburnout Do you have control of your schedule? Do you have ownership of what you work on? Do you make decisions about whats in or not?
  • 50. #5 Company Culture What is it? What would you change? What do you like about it? #uxburnout
  • 51. #6 Meaningfulness #uxburnout How is your job important to what gets done? How does your work make the world better?
  • 52. #7 Skill Development #uxburnout What resources and opportunities do you have? Mentoring? Conferences? Tasks outside your comfort zone? What do you want to improve? What would help your work to improve?
  • 53. #8 Variety What variety do you get? Projects? People? What variety would be ideal? Whats realistic? #uxburnout
  • 54. Frustration is Shitty Understanding What Happens When The Shit Hits The Fan #uxburnout
  • 55. Sources of Frustration 1) You work with people 2) You work in a place 3) You work with yourself #uxburnout
  • 56. Working with People Combative Lack of trust No positive feedback Competition Overly siloed YOUR COLLEAGUES #uxburnout
  • 57. Working in a Place Work overload No control Management pressure Insufficient rewards Unestablished company culture YOUR ORGANIZATION #uxburnout
  • 58. Working with Yourself Anxious Unassertive [or overly assertive] Insecure Eager to please Too motivated at work YOU #uxburnout
  • 59. Work is a necessary evil to be avoided. -Mark Twain #uxburnout
  • 60. Can You Avoid The Shit? Of the things that piss you off, identify those you cant change AND LET THEM GO #uxburnout
  • 62. Its The Principle Often we feel like things go wrong specifically to hurt our feelings THEY DONT #uxburnout
  • 63. Everyone is Dealing with Shit Dont take it personal when someone gives you shit. Chances are its not about you #uxburnout
  • 64. Mea Culpa / Sua Culpa Dont look for is to blame #uxburnout WHO
  • 65. Mea Culpa / Sua Culpa Look for is to blame CONTEXT #uxburnout WHAT
  • 66. Adjusting Expectations Why did this water turn brown? #uxburnout
  • 67. Adjusting Expectations Its not water at all (its bourbon now I want bourbon) #uxburnout
  • 68. The Devil is in the Details #uxburnout Take context at face value. Resist the urge to expect similar outcomes from contexts that seem similar
  • 69. Whats Your Shit Identify The Problem #uxburnout
  • 70. So Whats Your Barrel? Narrow down the real problem by asking: Is it more than one person? Is it more than one project? Is it more than one task? Is it outside of work? #uxburnout
  • 71. What do they have in common? What are they doing thats so annoying? Is it just one bad project, or does is go beyond that? Is there one task that is particularly stressful, or are there multiple tasks? What are they and why? Are there things outside of work that are making it harder for you to deal with normal work stressors?
  • 72. The Shit Funnel How To Know What To Give A Shit About #uxburnout
  • 73. This Is A Story About Control What among your problems can you change? (Well give you a hint) CAN CONTROL CANT CONTROL YOUR BEHAVIOR EVERYONE ELSES BEHAVIOR #uxburnout
  • 74. The Shit Funnel #uxburnout ALL THE SHIT SHIT I CAN CONTROL SHIT I CARE ABOUT SHITS I GIVE
  • 75. What things can I do to change the way I handle the shit? What areas do I want to improve in to increase my happiness? What am I actually going to focus my time and energy on? What are my actual problems?
  • 77. Dont Lose Your Shit How To Not Lose Your Shit When Shit is Going Down #uxburnout
  • 79. What are We Fighting About? Pause for alignment Goals & Objectives Priorities Constraints #uxburnout Are you using the same lens?
  • 80. Active Empathy Before you ARGUE, take their side. What is their intention? What are they trying to do? What are they trying to protect? What perspective do they have that you dont? Verbalize the sames AND the differences. #uxburnout
  • 81. Do Stay calm Use facts, logic, data Ask & listen Concede points Advocate for the user Respect project tension Look for win-win Get personal Get distracted Water it down Provoke Exaggerate Dont #uxburnout
  • 82. Life is Comedy Improv style: ROLL WITH BAD IDEAS. Good for brainstorming & problem solving. THE RULES: Dont negate Accept & add on Make it work #uxburnout
  • 83. Simmer Down Meditate through the urge to explode observe your thoughts, feelings, reaction dont judge, dont fix it, dont act focus on your breathing postpone responding #uxburnout
  • 84. Recognize Your Triggers Learn yourself. What sets you off? How do you avoid it? How do you quell it early on? #uxburnout
  • 85. Shit Happens Tips For Handling The Shit #uxburnout
  • 86. The Shit Is In There And it needs to be dealt with. #uxburnout
  • 87. Guilt-Free Breaks Dont waste your breaks Facebooking. Get away from your desk and do something that makes you happy. #uxburnout
  • 88. Im Going To Pump You Up
  • 89. Just Say No! And accept that some people might be angry with you (its going to be ok) #uxburnout
  • 90. Work Smarter Potential efficiency opportunities: Cut out a detailed func spec Skip [unnecessary] meetings (or call in) Wear headphones #uxburnout Not harder.
  • 91. I AM Here to Make Friends! #uxburnout
  • 92. You Cant Do It Alone Asking for help with gratitude says: We have the power to help each other - Amanda Palmer #uxburnout
  • 93. You Have Nothing To Prove Let go of the notion that you have all the answers Its ok if someone has a better idea, it doesnt mean you suck (We still think youre awesome) #uxburnout
  • 94. Stop Complaining Keep venting sessions brief and only to trusted colleagues, friends and family #uxburnout
  • 95. Stay Positive Dont let a bad situation turn you into a different person Your attitude has the power to change your environment #uxburnout
  • 96. Elements of Organizational Culture Schein Unconscious mental modelsAssumptions Beliefs and IdeologiesValues Processes and behaviorsActions Attitudes Feelings and emotions #uxburnout
  • 97. What Your Momma Gave You own your strengths & accentuate them find workarounds for your weaknesses #uxburnout
  • 98. Give A Shit [Again] Hitting The Reset Button #uxburnout
  • 99. Its Time To Start Over #uxburnout
  • 100. Go Back to the Basics Talk to your users (guerilla this shit if you cant get funding for research) Read new UX books and reread the classics Attend conferences (like this one. Good job!) #uxburnout
  • 101. Time For a New Challenge Implement a new design or research technique (maybe some youve learned at the IA Summit??) Try a new deliverable Sick of wireframes? Try a different tool or for less complex projects, just sketch on a white board #uxburnout
  • 102. Make Shit Happen Decide what you want ASK, create proposals & requests, or JUST DO IT Stretch outside your comfort zone #uxburnout
  • 103. Get A Life Dont rely on your job alone to satisfy your need to create, analyze or just be part of something awesome #uxburnout
  • 104. Talk Shop Schedule regular check-ins with UX colleagues Join a meetup in your area Cant find one? Start one! #uxburnout
  • 105. Make Good UX The biggest problem of success is that the world conspires to stop you doing the thing that you do, because you are successful. - Neil Gaiman #uxburnout
  • 106. No More Shits When Enough is Enough #uxburnout
  • 107. Ummm... use your abilities relationships at work enjoy what you do autonomy company culture meaningfulness skill development variety #uxburnout
  • 108. Nothing Is Working There may come a time to leave your job, client or project Just beware... #uxburnout
  • 109. The Grass Is Always Greener... #uxburnout
  • 110. Focus On Changing Yourself If you dont change how you handle your stressors, then things wont change. Because... #uxburnout
  • 112. make happy a priority #uxburnout engineer joy see the good have a focus its not personal find the real whys see their side breath through it REBOOTsay no & ask for help
  • 113. More About How Much to Care The Happiness Advantage by Shawn Anchor Burnout: The Cost of Caring by Christina Maslach & Philip Zimbardo The Person and The Situation by Lee Ross & Richard Nisbett The Truth About Burnout: How Organizations Cause Personal Stress and What to Do About It by Christina Maslach and Michael P. Leiter #uxburnout resources