More Related Content
What's hot (20)
Viewers also liked (14)
Similar to Grace Balta Resume 2016 (20)
Grace Balta Resume 2016
- 1. Grace Balta 51 Clifton Avenue, Apt C2007 Newark, NJ 07104 baltagrace@yahoo.com C (973)418-9828 H (973) 991-3901 OBJECTIVE: To obtain an executive position in Loss Prevention that utilizes the achievements, skills, strategic thinking and leadership abilities that enable me to consistently exceed goals EDUCATION: Seton Hall University – South Orange, NJ Bachelor of Science in Criminal Justice – Cum Laude – May 2005 Academic Achievements: Dean’s List NJ Nets/Devils Scholarship and a Seton Hall University partial scholarship RELATED EXPERIENCE Home Depot - Hackensack NJ Asset Protection Manager (Feb 2014-Present) Asset Protection Executive in charge of $60M store Facilitate preparation and execution of store inventory to ensure achievement of shrink goals Reduced Shrink to a 1.5% on Goal of 2.3% Analyze shrink results and formulate preventative action plans Partner with store and district management to build shrink and safety awareness Conduct internal and external investigations Manage Asset Protection Specialists Interview and select qualified Asset Protection Specialists Built relations and partner with Local Law Enforcement, Municipal Courts as well as Federal Courts and Prosecutors to facilitate proceedings Manage Schedules for District AP team Responsible for managing the District in absence of District AP Manager Responsible for conducting District Security/Safety training classes to newly promoted Department Heads and Department Heads ready to be promoted to Assistant Store Managers Created and managed Store/District annual training events for Shrink and Safety Home Depot - Passaic NJ Asset Protection Manager (Mar 2012-Feb 2014) Asset Protection Executive in charge of $40M store Facilitated preparation and execution of store inventory to ensure achievement of shrink goals Significantly reduced Shrink for 2 consecutive years Analyzed shrink results and formulated preventative action plans Managed staff of Asset Protection Specialists Interview and select qualified Asset Protection Specialists Responsible for conducting District Security/Safety training classes to newly promoted Department Heads and Department Heads ready to be promoted to Assistant Store Managers Created and managed Store/District annual training events for Shrink and Safety Managed Schedules for District AP team
- 2. Macy’s Inc. NJ (2007 – Mar 2012) Loss Prevention Manager – Paramus Park Loss Prevention Executive in charge of $60M store Ensure a safe shopping and work environment for customers and associates Implement, monitor, and manage store shortage prevention and awareness program Analyze shortage results and formulate preventative action plans Facilitate preparation and execution of store inventory to ensure achievement of shortage goals Partner with executive team to ensure strategic merchandise placement to drive sales without resulting in shortage vulnerabilities Establish high level of shortage awareness and effectiveness determined by audit results Develop a positive partnership with all executives and associates to make shortage awareness a priority Achieved increase in case productivity by 83% internally and 59% externally 2011 Awarded district store of the month in January 2010, September and November 2011 Awarded district’s Star of the Season for highest increase in external productivity in Spring 2010 Achieved CCR regional store of the month June and Nov 2011 Created process to facilitate shortage program compliance rolled out to district stores Create staff schedules and monitor payroll expense to support the business needs while adhering to the budget Manage a staff of ten Train and develop loss prevention team to reach their fullest potential and to maximize business opportunities Interview and select qualified loss prevention associates Address performance issues and utilize performance review process as a tool for Associate talent development, promotion, and development Assistant Loss Prevention Manager – Paramus GSP Loss Prevention Executive in charge of $140M store in absence of the Loss Prevention Manager Established myself as a valuable executive by collaborating with the Senior Executive Team at GSP to foster integrity and create a shortage culture resulting in increased sales and customer service Generated and analyzed reports to identify suspicious internal activity Partnered with Loss Prevention Manager to conduct all internal investigations and interviews Participated in the organization of training and development, including: SAC meetings; shortage and safety awareness week; new-hire orientation; and vendor training Ensured all case documentation was accurately completed and approved in a timely and efficient manner Collaborated with Loss Prevention Manager in managing staff to ensure team’s efficiency Regional SIU Investigator – Paramus GSP Primary responsibility was to identify suspicious activity and initiate internal investigations Assisted assigned stores in exceeding shortage goals in 2007 by anticipating emerging internal trends and maintaining an aggressive interviewing approach Developed rapport with management and associates by making myself approachable to discuss sensitive confidential information in a comfortable setting Partnered with Security Executive team to drive in-store restitution / civil demand program Facilitated efficient 2007 inventory at GSP as Inventory Controller responsible for ensuring 100% accuracy Consistently challenged and encouraged staff, by increasing the awareness of our internal shortage program, emphasizing SIU Taskforce as a goal for personal development Macy’s East – Paramus Park, NJ (2005 – 2007) Loss Prevention Detective Promptly responded to employee and customer accidents and administered first aid as needed Apprehended shoplifters in a respectful and dignified manner and processed timely reports to ensure accuracy
- 3. Testified in court in a professional and articulate manner to ensure successful claim proceedings, at the same time establishing an excellent rapport with the Paramus Prosecutor Calculated 7911 calls and MMR shortage reports on a weekly basis Updated Target CCTV with potential internal cases Ensured all reports and paperwork was completed in a timely and accurate manner (walkings; EAS testing; Seeding; Send Audits) Held one-on-one meetings with managers and associates to establish credibility and close working relationships to facilitate confidence and willingness to share information Trained managers and associates on security matters Efficiently resolved cash shortage / overage Professionally conducted package checks to ensure associates’ transaction accuracy Passaic County Chancery Division, Superior Courts (2003 – 2004) Domestic Violence Unit Internship – Customer Service Assisted staff in providing legal assistance to victims of domestic violence in a confident and thoughtful manner Provided interpreting services to Spanish speaking clients Interviewed clients to determine the need to grant restraining orders Initiated all required documentation for processing restraining orders and dismissals Administrative support in data entry, answering phones, and filing SKILLS Fluency in Spanish (written and verbal) Knowledge of Smart POS, FLPM, FTM, Excel, PowerPoint, MS Word Solid communication, organizational, and leadership skills RELATED COURSES Wicklander and Zulawski Basic and Advance Interviewing and Interrogation Macy’s Executive Training – 10-week training in Herald Square Interviewing Techniques Biopsychosocial Assessment and Differential Diagnosis; Principles of Assessment & Assessment SKILLS Teaching and training Developing Effective Summaries Community Resources; Networking & Resource Development