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China Hawkins-Tyler has over 15 years of experience in human resources management, customer service, and network operations. She is proficient in Microsoft Office applications and seeks a human resources position that provides opportunities for professional growth. She has a Bachelor's degree in Network and Communications Management and an MBA with a focus on human resources management.
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Denise Malone has over 15 years of experience in HR and customer service roles. She currently supervises a team of 21 call center analysts at Kaiser Permanente, where she provides coaching, reviews performance, and leads various process improvement projects. Prior to her current role, she worked as an HR analyst and subject matter expert in leave of absence policies. She has strong organizational, technical, communication, and problem-solving skills.FINANITA SMITH RESUME
FINANITA SMITH RESUMEFinanita Smith
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Finanita Smith has over 15 years of experience providing excellent customer service in call center environments. She has a proven track record of resolving complex customer issues, building productive relationships, and winning customer loyalty. Her skills include attentive listening, creative problem-solving, and using tact and diplomacy to find win-win outcomes. She has worked in customer service roles for various companies, consistently receiving high performance reviews and commendations for her work.New Resume_Call Center
New Resume_Call CenterShelley Carter
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Shelley Carter has over 10 years of experience in management and leadership roles. She currently works as a Strategic Business Unit Manager at a corporate call center, where her responsibilities include meeting call volume and customer service targets, coaching employees, and managing operations. Previously she held roles in payroll, customer service, administrative assistance, and transportation coordination. She aims to use her strengths in organizational leadership, team motivation, and performance improvement for a senior operational management position.Resume+3.3.16.
Resume+3.3.16.Christina Cintron
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This document provides a summary of qualifications and work experience for Christina M. Cintron. She has over 14 years of experience in workforce management, customer service, operations management, training and development, and collections in call center environments. Her professional experience includes roles in workforce management, customer service, recovery, and debt management. She is proficient in various workforce management applications and operating systems and has strong analytical, communication, and leadership skills.HRResume
- 1. CHINA HAWKINS-TYLER H: (972) 222-0453 | C: (214) 597-2857 | chinarusshe@hotmail.com Career Focus Human Resources Management position providing learning and growth opportunities for professionalswith exceptional organizational,data management, problem solving,leadership and written/spoken communication skills. Highlights of Qualifications Microsoft Office Proficientin MS Word, Outlook, Lotus Notes,Excel, Troubleshooting Access Customer Support Experience in developing instructional material Multitasking, Verbaland Written Communication Resourcefuland detail oriented; skilled problem- Exceed all businessobjectives solver and multi-tasker Project Management and Business Management Training and development Exceptional interpersonal skills Innovative Learnsquickly and thrives in the midst of change Experience Front Desk Agent/Night Audit Clerk 02/2014 to 06/2014 Springhill Suites/Marriott Dallas,Texas Assisted in Training newhires. Checked front office accounting recordsfor accuracyand,on a daily basis,summarizesand compiles information for the hotel's financial records. Tracked room revenue, occupancy percentages,and other front office operating statistics. Summarizes results of operations for management. Prepare of End of dayprocedure. Run end of dayprocess in propertymanagement software (PMS). Understood principlesof auditing, balancing, and closing outaccounts. Understand and knows how to perform check-in and check-out procedures. Responded promptly to all guest request. Network Operations Center Analyst 01/2005 to 08/2011 Billmatrix Corporation/Fiserv Inc. Dallas,Texas Opens,updates, maintains and closes trouble tickets in a timely manner. Productivelymonitorsutilization of network infrastructure Ability to write clear and concise status reports Good interpersonal and communication skillsfor working with customer during stressful situations and understands and followproject plans and daily checklist. Ability to follow detailed instructionsrelated to software installation Ability to worktogether to resolve system outages Ability to followdocumented procedures during system failures Multitasking several mission critical issues to resolution Able to identifyand understand all Production servers and their function and ensure all file transfers and report deliveries occur on schedule daily Understand the settlement process and perform manualsettlementsasneeded Familiarity with a varietyof network management tools and programs Testing and deploying newclient/server applications in an enterprise environment. Customer Service Representative 05/2004 to 08/2011 Fiserv (BillMatix) Corporation Dallas,Texas Provide outstanding service to clients and customersthatexceed their expectation's
- 2. Problem solvesand responds to questions so that clientand customer loyaltyis ensured Interface with other departments in order to improve the client/customer experience Complete special assignments asnecessary Provide technical troubleshooting using the Billmatrix's IVR/ Web Payment System Investigate fraud with LawEnforcementOfficial and FinancialInstitutions Handle returned paymentsand the releasing pending authorizations Assist in management training process for newemployee Demonstrate the highest level of telephone etiquette. Instructor Mary L. Rush Children's "College Instructed a four-year old class for a total of 15 students. Certified to instruct through certain number ofclass hourstaken each year. Business Center Clerk/Cashier The Adam's Mark Hotel Provided customer service in the businesscenter with computer access and faxes. Document receipts of all activity done in the BusinessCenter. Corporate Receptionist Rosewood Hotel & Resorts, Inc Answered all incoming calls for the corporate office. Set up mail deliveries to go to each propertyeach week. Filed documents for the purchasing department and sales. PBX Operator The Mansion on Turtle Creek Answered all incoming calls for the entire hotel. Assisted the front desk with filing duties. Education Bachelors of Science: Network and Communications Management DeVry University PROJECTS to implement an actual network for a grade. MBA Keller Graduate ofManagement Coursework in Human Resource Management Skills Telecommunications, telephone etiquette, troubleshooting, written Communication 08/2002 to 05/2004 Dallas,Texas 04/2001 to 08/2002 Dallas,Texas 12/1998 to 10/2001 Dallas,Texas 12/1998 to 10/2001 Dallas,Texas February 2005 Irving, TX, USA 2017 Mesquite, TX, USA Taught basic phonics based on Bible curriculum and performed lesson plansand presented evaluations. Senior Projectfor Network Communications Management (NCM) - This project consistsof contracting with a company Business Management, interpersonal and communication,concise, account management,customer service, Customer Support,faxes,filing, Financial, FTP, HTTP, IVR, lesson plans, management training, Access,mail, MicrosoftOffice, Microsoft Windows, Multitasking, Project Management, projectplans, purchasing,sales,settlements,