Val resume3
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Valerie T. Wood has over 15 years of experience in customer service, claims processing, and training for the Minnesota Department of Employment and Economic Development. She has held roles such as Customer Service Specialist, Appeal Specialist, and Operations Analyst. Her skills include time management, problem solving, teamwork, analytical skills, customer service, document management, collections, business process development, public speaking, training, and software proficiency. She has a legal secretary diploma from St. Paul College and is first aid and CPR certified.
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The document is a resume for Jhomarie "Rain" Dolon-Go, an experienced IT service desk technician with almost five years of experience providing technical support. Some of her key skills and responsibilities included hardware and software troubleshooting, user training, problem diagnosis, and customer service. She has worked in technical support roles for companies like Thomson Reuters, Emerson Electric, and Convergys. Her resume lists her various technical proficiencies and work history in detail.Val resume3
- 1. Valerie T. Wood 662 207th Ave, Somerset, WI 54025 651-303-7324 Objective DedicatedSpecialist 2demonstratingasolidunderstandingof the skillsandabilities neededtobe successful inthe industry. Core Competencies Time management Strongwork ethic Problemsolving Team player Decisionmaking Analytical skills Skills Supervisory experience CustomerService Documentmanagment Audit Collections Businessprocess development PublicSpeaking Training Reimbursement Unemploymentclaimsprocessing Legal Affairs Telephone scoring Adjudication scoring Collaboration Workers’compensation Technical Skills ProficientwithMicrosoft Office (Word,Excel andOutlook) UI System Capture Software Imaging Adobe 10-Key(9400 kpm) Typing(90 wpm) Social Securityinterface FileNet Education & Training St. Paul College St. Paul,MN Legal SecretaryDiploma FirstAid& CPR Certified FacilitatorCertificate
- 2. Experience Minnesota Department of Employment & Economic Development 2008-2015 Customer Service Specialist II 2011-2015 Appeal Specialist I 2009-2011 Operation Analyst 2008-2009 Act as a font line staff leaderbyfacilitatingthe administrationof the UI Program Provide exceptional customerservice inhighvolume call center Researchfact findingtodetermine variousissuesrelatedtounemploymentinsurance claims Provide resourcestostaff toassistinresolvingdifficultorcomplex casesforemployersandapplicants Reviewunemploymentlawdecisions toensure correctprocessing Provide outside departmentpresentationsfordislocatedworkers Implementleanprojectstostreamline workflow Designandimplementtraininglessonsandinstructional materials Review andupdate businessprocesses Identifyandconducttrainingneedsforstaff Train staff oncompanybusinessprocesses Crosstrain staff on imagining,documentcoding,indexing,mail processingandcapture software Delegate workflow Monitorand score productivityandqualityof work Oversee andprovide assistance to3 specialist1’sand 65 staff members Participate asa subordinate teammemberduringhighpeakseasons Collectedover2.5millioninworkers’compensation settlementrepayments Maintainknowledge of all relevantfederalandstate performance standards Informand assistinformationtechnologystaff regardingsystemrelatedissues affectingworkflow Provide weeklymaintenance onall scanningmachinestoensure functionality JOB DUTIES: Front line staff leaderfacilitatingconsistentadministrationof the UIProgram on a statewide basisin accordance withDepartmentgoals,objectivesandpoliciessothata highlevel of integrityismaintained and all employer, applicantandcustomersreceive timely,complete andaccurate service.Evaluateand analyze businessand/orsystemprocesses,planningandimplementationof improvementsthathave a directimpacton the statewide program.Researchanddeviseresolutions of highlycomplexorunique issueswhere the correctapplicationof law andpolicytothe situationisambiguousorunclearorwhere no standardbusinessprocessexists. Design,plan,implementandevaluatetrainingforstaff onacross functional basisto provide understandingof the law,policiesandproceduresnecessaryforthe processingof UnemploymentInsurance.Review,developandrevise all businessprocesseswithinthe UI Program. Developandmaintaindetailedworkingknowledge of all relevantstate andfederal lawsand policiespertainingtothe administrationof unemploymentinsurance benefits.Perform additional miscellaneoustaskssoaccountsandrequestsforpaymentprocessedtimelyandthatUI records accuratelyreflectthe statusof the applicantand/oremployeraccount.