K COLEMAN RESUME
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This document is a resume for Kyre D. Coleman that summarizes their professional experience and qualifications. Coleman has over 10 years of experience in customer service, benefits administration, and call center roles. They are currently the Front Office Payroll Manager at Express Employment Professionals, where they manage payroll for 50 client accounts and 75 employees. Previously, Coleman worked as a Benefits Operations Administrator for AonHewitt and in customer service roles for CenturyLink, RadioShack, and Marshalls.
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Resume -1.PDFYolanda Gulbranson
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Yolanda Gulbranson has over 15 years of experience in customer service and administrative roles. She is skilled in tasks like document preparation, data entry, report generation, customer support, and training. Her most recent role was as a Loan Specialist at Zions Bank, where she prepared loan documents, maintained reports, and trained new employees.K COLEMAN RESUME
- 1. KYRE D. COLEMAN 4357 Lake Lucerne Circle West Palm Beach, FL 33409 HOME: (561) 530-3411 CELL: (407) 271.7149 KCOLEMAN3933@AOL.COM PROFESSIONALSUMMARY Qualified benefits operations administrator with extensive experience in fast-paced customer service and call center environments. Personable and professional under pressure while delivering exceptional service to clients SKILLS  Local/statehealth laws knowledge  Medicalterminology knowledge  POS systems expert  Exceptionalcommunicationskills  Creativeproblemsolver  Talented client manager  Call center metrics decodingaptitude  Adheres to customerservice procedures  Exceptionalworkflow management  Strongproblemsolvingaptitude  Recipientof multiple customerservice awards WORK HISTORY Front OfficePayroll Manager ExpressEmploymentProfessionals-WestPalmBeach, FL November2015-Present  Currently managing payroll for50 client accounts  Completing payroll processing for 75 employees  Performing a variety of officeoperations and clientele services in a fast paced work environment, including invoicing and bookkeeping. BenefitsOperationsAdministrator – Southeast AonHewitt – Orlando, Florida September2010 – August2015  Providedconsulting and senior analytical support to a wide range of clients, including Fortune 500 companies and state retirement systems  Identified gaps between client needs and assisted with providing services to increase client retention  Providedinsight on retirement and stockmarket trends to assist clients with their retirement portfolios including 401 (k),company pension, and ERISA retirement plans TierII Voicetechnical SupportSpecialist CenturyLink – Orlando, Florida November2009 – September2010  Providedextensive and informative multi-media technical support to over 100 customers on a daily basis  Demonstrated outstanding customer support tothousands of customers weekly while working in a positive, team-oriented and structured call center while exceeding department’s sales goals  Trained and qualified to receive team escalation calls whichresulted in an average client retention rate of 52%
- 2. AssistantManager RadioShackCorporation -Orlando,Florida October 2008 – October 2009  Responsible foropening and closing of lucrativefranchise operation and served as key holder  Providedassistance to store manager withthe recruitment and hiring of employees while overseeing staff of nine  Worked diligently to provide accurate, knowledgeable answers to customers which resulted in exceeding personal sales goals of up to $50,000 per month  Demonstrated effectivetime management skills while meeting deadlines under pressure CustomerServiceRepresentative Marshalls-TJXCompanies -Orlando, Florida December2006– May 2010  Demonstrated fiscal responsibility and management trust through the handling of over $10,000 in cash daily while serving as key holder  Provideddedicated customer service to store patrons by handling returns, resolving customer purchase discrepancies, and other various customer-enhancing experiences  On a daily basis, performed data entry of transactions and inventory,handled deposits, and provided status reports to company’s corporate headquarters EDUCATION OlympiaHighSchool – Orlando,Florida High SchoolDiploma RollinsCollege – WinterPark,Florida Bachelor of Arts, Business Management INTERESTS Earl Nobles Community Center Volunteer– Orlando, Florida Organized various community projects including rally events for at-risk youth, fooddrives, and clothing distribution. Providedtutoring and mentorship forchildren between the ages of eight and ten ACCOMPLISHMENTS Customer Relations  Earned highest marks for customer satisfaction, company-wide ConflictResolution  Responsible forhandling escalated customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction