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IGOR H. SHVARTSMAN
Buffalo Grove, IL 60089
(847) 821-7356  ISHVARTF@gmail.com
SUMMARY
Over 8 years of experience in Windows and UNIX System Administration, managing multi-platform TCP/IP
Networks, IT customer support, software and hardware troubleshooting. Strengths in setup, configuration,
installation, troubleshooting, Active Directory and GPO, documentation, helpdesk management, coaching users.
MCP, MCSE, ITIL, VMWare VCA v.6.
TECHNICAL EXPERTISE:
Operating Systems: Windows XP/7/8/2003/2008 workstations and servers, SunOS Solaris 8/9, Linux Redhat.
Hardware: Dell: OptiPlex, Latitude, PowerEdge; COMPAQ and HP servers; SUN: Ultrasparc, SunFire, Netra,
StorEdge, Panasonic Toughbooks, Lenovo servers, desktops and laptops.
Software: vSphere, HyperV, BackupExec, BIND, AD Group Policy, ConfigMgr (SCCM), Symantec Ghost,
MS Office, BMC Remedy, Primavera, Track-It, ArcInfo, MapInfo, Adobe products. McAfee EndPoint.
Networking: TCP/IP, AD, VPN, DNS, DHCP, WINS, FTP, SNMP, RIP, OSPF, VLAN, IPX/SPX.
CERTIFICATION
Microsoft Certified Professional.
Microsoft Certified System Engineer.
ITIL Foundation Certificate.
VMWare VCA v.6 Certificate
PROFESSIONAL EXPERIENCE:
Dell specialist. BMO Harris Bank IL, IN, WI Locations.
Contractor from CompuCom, 09/2014  11/2014
 Replaced Dell laptops for BMO executives. Installed and run backups,
and utility scripts in coordination with BMO IT installation center.
 Installed and updated software, migrated users from Windows XP/2003 to
Windows 7/2012 systems.
 Provided personal support for BMO Harris Bank VIP Personal Banking operations.
IBM and HP specialist. Morgan Stanley, Amtrak, Hilton, Doubletree Hotel, Embassy Suites.
Contractor from Go2IT Group, 09/2013  Present
 Replace and/or upgrade desktops, workstations, servers and printers. Install and run installation
and utility scripts for specific locations.
 Install and update software, migrate users and hardware from Windows XP/2003 to
Windows 7/2012 domain.
 Update inventory and tickets database using BMC Remedy system.
American Water Company, IL, WV, IA, IN
Contractor from CompuCom. 06/2013  08/2013
 Reconfigured Wi-Fi and GPS setting in different versions of Panasonic Toughbooks according to
provided documentation. Worked closely with hardware installation team.
 Installed and updated GPS software and map database for Company utility vehicles.
 Tested software and hardware in real time after upgrade.
Provided training for Company personnel.
 Updated daily database with users and trucks information, equipment inventory, problems
escalation and solutions.
Experian Conversion Project. Schaumburg, IL, New York, NY.
Dell Contractor from Worldwide Tech Services 11/2012  05/2013
 Migrated users and hardware from Windows XP/2003 into Windows 7/2012, backup users data
and profiles. Added users and equipment from newly acquired companies to Experian domain
applying standard Experian security setting.
 Modified GPOs in Active Directory, configured McAfee E-Policy, Outlook and UNIX mainframe
connections. Installed and configured XP mode per request.
 Set up and managed Help Desk for issues related to current conversion. Had entry interviews with
users to collect information and exit interviews for final testing and instructions.
 Updated Dell proprietary online database (CDM QuickBase) with users information, security
setting and exceptions, new and old equipment inventory, problems escalation and solutions.
Provided QuickBase training for the new employees.
JP Morgan CHASE, SARCOM, IBM, Morgan Stanley.
Contractor from SmartSource 2009  2012
 IT support for conversion projects.
 Installed wired and Wi-Fi networks, servers, workstations, printers and other peripherals.
 Configured and upgraded laptops, personnel training, emergency calls.
MOTOROLA, INC., Arlington Heights, IL
IT Technical Support, NTWKS IT 2005  2008
Provided worldwide software support for sales engineers and supply chain management
 Responded to helpdesk calls from local and remote users, troubleshoot software, hardware and network
problems, resulting in closing problem tickets successfully and in timely matter
 Evaluated new versions of supported software which provided developers technical reports to improve and
debug SETA Tools prior to final release
 Assisted clients in ordering and configuration hardware prior SETA Tools installation to achieve most
effective usage without unnecessary spending which saved $500 - $2000 per server
 Installed and reconfigured SETA Tools on different configurations of SUN Solaris and Windows servers
which not covered in original installation procedures. Tested and updated installation manuals.
System Administrator, GTSS EMEA 1999  2004
Performed active and proactive network administration in UNIX and Windows NT/2000/2003
environments for four sale engineering departments, helpdesk and users training
 Setup and configured UNIX NIS domains - masters, slaves, clients, file and application servers; manage
mounts, shares and file systems, BIND DNS and sendmail.
 Setup and configured Windows domain, setup domain controllers and clients, drive mapping, sharing, users,
discs space. Upgraded servers and workstations to Windows XP/2003; implemented and managed Active
Directory services and security.
 Performed hardware upgrades and repair, resulting in elimination of extended warranty costs.
 Provided support for NetPlan RF application and Informix Data Base to provide timely technical data for
sales team in order to secure $400M contracts in one year.
BALLAS TECHNICAL, INC., Schaumburg, IL 1994  1999
GIS Specialist, MOTOROLA, INC.
Contracted to Motorola, Inc. as GIS Specialist for Remote Sensing Department in Rolling Meadows, IL
 Integrated data for Traffic Modeling and statistical reports from topographical maps, air and satellite photos,
and provided information for engineers in projecting costs.
 Designed and maintained map databases in UNIX and MS Access to reduce inventory time.
EDUCATION
Bachelor of Science, Civil Engineering, Tashkent Institute of Irrigation, Tashkent, USSR
Illinois Institute of Technology, Wheaton IL:
Windows Operations and Networking, Certificate
UNIX/C/C++, Certificate
TRAINING AND DEVELOPMENT
Solaris System Administration II, Certificate
Six Sigma Green Belt
A+ Hands-On PC Configuration and Troubleshooting
Administering MS SQL Server 2014
AWARDS
Motorola Award and Recognition Certificate for achieving system compliance for Y2K
BRAVO! Award and bonus for successfully migrating users and equipment to new location

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I. Shvartsman resume 2016

  • 1. IGOR H. SHVARTSMAN Buffalo Grove, IL 60089 (847) 821-7356 ISHVARTF@gmail.com SUMMARY Over 8 years of experience in Windows and UNIX System Administration, managing multi-platform TCP/IP Networks, IT customer support, software and hardware troubleshooting. Strengths in setup, configuration, installation, troubleshooting, Active Directory and GPO, documentation, helpdesk management, coaching users. MCP, MCSE, ITIL, VMWare VCA v.6. TECHNICAL EXPERTISE: Operating Systems: Windows XP/7/8/2003/2008 workstations and servers, SunOS Solaris 8/9, Linux Redhat. Hardware: Dell: OptiPlex, Latitude, PowerEdge; COMPAQ and HP servers; SUN: Ultrasparc, SunFire, Netra, StorEdge, Panasonic Toughbooks, Lenovo servers, desktops and laptops. Software: vSphere, HyperV, BackupExec, BIND, AD Group Policy, ConfigMgr (SCCM), Symantec Ghost, MS Office, BMC Remedy, Primavera, Track-It, ArcInfo, MapInfo, Adobe products. McAfee EndPoint. Networking: TCP/IP, AD, VPN, DNS, DHCP, WINS, FTP, SNMP, RIP, OSPF, VLAN, IPX/SPX. CERTIFICATION Microsoft Certified Professional. Microsoft Certified System Engineer. ITIL Foundation Certificate. VMWare VCA v.6 Certificate PROFESSIONAL EXPERIENCE: Dell specialist. BMO Harris Bank IL, IN, WI Locations.
  • 2. Contractor from CompuCom, 09/2014 11/2014 Replaced Dell laptops for BMO executives. Installed and run backups, and utility scripts in coordination with BMO IT installation center. Installed and updated software, migrated users from Windows XP/2003 to Windows 7/2012 systems. Provided personal support for BMO Harris Bank VIP Personal Banking operations. IBM and HP specialist. Morgan Stanley, Amtrak, Hilton, Doubletree Hotel, Embassy Suites. Contractor from Go2IT Group, 09/2013 Present Replace and/or upgrade desktops, workstations, servers and printers. Install and run installation and utility scripts for specific locations. Install and update software, migrate users and hardware from Windows XP/2003 to Windows 7/2012 domain. Update inventory and tickets database using BMC Remedy system. American Water Company, IL, WV, IA, IN Contractor from CompuCom. 06/2013 08/2013 Reconfigured Wi-Fi and GPS setting in different versions of Panasonic Toughbooks according to provided documentation. Worked closely with hardware installation team. Installed and updated GPS software and map database for Company utility vehicles. Tested software and hardware in real time after upgrade. Provided training for Company personnel. Updated daily database with users and trucks information, equipment inventory, problems escalation and solutions. Experian Conversion Project. Schaumburg, IL, New York, NY. Dell Contractor from Worldwide Tech Services 11/2012 05/2013
  • 3. Migrated users and hardware from Windows XP/2003 into Windows 7/2012, backup users data and profiles. Added users and equipment from newly acquired companies to Experian domain applying standard Experian security setting. Modified GPOs in Active Directory, configured McAfee E-Policy, Outlook and UNIX mainframe connections. Installed and configured XP mode per request. Set up and managed Help Desk for issues related to current conversion. Had entry interviews with users to collect information and exit interviews for final testing and instructions. Updated Dell proprietary online database (CDM QuickBase) with users information, security setting and exceptions, new and old equipment inventory, problems escalation and solutions. Provided QuickBase training for the new employees. JP Morgan CHASE, SARCOM, IBM, Morgan Stanley. Contractor from SmartSource 2009 2012 IT support for conversion projects. Installed wired and Wi-Fi networks, servers, workstations, printers and other peripherals. Configured and upgraded laptops, personnel training, emergency calls. MOTOROLA, INC., Arlington Heights, IL IT Technical Support, NTWKS IT 2005 2008 Provided worldwide software support for sales engineers and supply chain management Responded to helpdesk calls from local and remote users, troubleshoot software, hardware and network problems, resulting in closing problem tickets successfully and in timely matter Evaluated new versions of supported software which provided developers technical reports to improve and debug SETA Tools prior to final release Assisted clients in ordering and configuration hardware prior SETA Tools installation to achieve most effective usage without unnecessary spending which saved $500 - $2000 per server Installed and reconfigured SETA Tools on different configurations of SUN Solaris and Windows servers which not covered in original installation procedures. Tested and updated installation manuals. System Administrator, GTSS EMEA 1999 2004 Performed active and proactive network administration in UNIX and Windows NT/2000/2003 environments for four sale engineering departments, helpdesk and users training Setup and configured UNIX NIS domains - masters, slaves, clients, file and application servers; manage mounts, shares and file systems, BIND DNS and sendmail. Setup and configured Windows domain, setup domain controllers and clients, drive mapping, sharing, users, discs space. Upgraded servers and workstations to Windows XP/2003; implemented and managed Active Directory services and security. Performed hardware upgrades and repair, resulting in elimination of extended warranty costs. Provided support for NetPlan RF application and Informix Data Base to provide timely technical data for sales team in order to secure $400M contracts in one year.
  • 4. BALLAS TECHNICAL, INC., Schaumburg, IL 1994 1999 GIS Specialist, MOTOROLA, INC. Contracted to Motorola, Inc. as GIS Specialist for Remote Sensing Department in Rolling Meadows, IL Integrated data for Traffic Modeling and statistical reports from topographical maps, air and satellite photos, and provided information for engineers in projecting costs. Designed and maintained map databases in UNIX and MS Access to reduce inventory time. EDUCATION Bachelor of Science, Civil Engineering, Tashkent Institute of Irrigation, Tashkent, USSR Illinois Institute of Technology, Wheaton IL: Windows Operations and Networking, Certificate UNIX/C/C++, Certificate TRAINING AND DEVELOPMENT Solaris System Administration II, Certificate Six Sigma Green Belt A+ Hands-On PC Configuration and Troubleshooting Administering MS SQL Server 2014 AWARDS Motorola Award and Recognition Certificate for achieving system compliance for Y2K BRAVO! Award and bonus for successfully migrating users and equipment to new location