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David Ostrander IT
- 1. DAVID OSTRANDER Costa Mesa, CA 92628• cell (949) 945-8777 • drostrander@yahoo.com COMPUTER SPECIALIST : HARDWARE, NETWORK, AND SOFTWARE SUPPORT CERTIFICATIONS CompTIA A+ Certified Cisco Certified Network Associate (CCNA) ~ #CSCO10029745 Certified Novell Engineer (CNE) Netware 5, 4.11, 3.12 ~ #6570442 Microsoft Certified Professional (MCP) NT Workstation 4 ~ #1682765 IT INDUSTRY EXPERIENCE Oakley-Luxottica, 11/2015 - present Technical Support Analyst Foothill Ranch, CA  Install Retail Mobile Suite 4.0.58 on store registers via remote connection after phone discussion with store personnel.  Set up new iPOD touch devices in sleds, configure, and ship to retail stores.  Troubleshoot Dell Optiplex XE2 W7 workstations, replace and mirror hard drives with RAID1, add memory, and reimage for deployment.  Document activity and status. Center for New Medicine, Irvine CA 06/2014 – 11/2015 IT Specialist/Hyperbaric Technician Irvine, CA  On Site computer tech for clinic networked computers. Software and hardware maintenance; troubleshooting mixture of legacy and W7/W8 computers.  Provision new mobile devices for clinic use; MS Surface Pro tablets running Win8.1  Completed classroom training and obtained certification for hyperbaric oxygen administration.  Assist in patient treatment with hyperbarics, working within the hyperbaric department affiliated with the Center for New Medicine. . SCE San Onofre Power Generating Station 01/2011 – 02/2013 Computer Specialist/Engineer3 - Software Testing and Upgrade San Onofre, CA  Developed an implementation plan to convert the power plant’s 7 existing databases to a Unicode format. The databases encompassed the plant’s air and motor operated valve system. Part of a 9 member team that tested and remediated 450 pieces of software over three implementation phases: A)Win 7 OS upgrade , B)Microsoft Office 2010 Upgrade and C)Internet Explorer 8 upgrade.  As a computer upgrade and testing specialist, performed testing of the Nuclear Power plant’s COTS applications for compatibility with Microsoft Office 2010, Internet Explorer 8, and the Microsoft Win 7 Operating System. Tested applications with various proprietary databases such as Oracle, SigSoft, and MS Access. Worked with client subject matter experts to document install procedures and capture error messages for vendor and IT remediation. Supported rollout operations for evening and early morning deployment schedules. Assisted clients with data backup and system configurations.  Worked with Desktop Management to resolve emergent deployment issues using SCCM. Worked with Network Security to resolve AD group, print queue, and client rights issues. Worked with Network Engineering to troubleshoot network connectivity, biscuit, cabling and closet switch issues.  Re-imaged W7 test computers for repeated testing, used MSTSC for remote connection to test, install and support implementation.
- 2.  Lead for hardware compatibility testing in the area of printers, ergonomic, and specialty equipment.  Researched, tested, assisted with remediation and SCCM packaging of 55 assigned COTS applications.  Prepared a SigSoft v5.8 database conversion plan and scheduled software upgrades to coincide. SCE San Onofre Power Generating Station 03/2009 – 12/2010 Senior Project Technician- XP Rollout Team San Onofre, CA  Performed Bench analysis of Altiris and RIS imaging procedures and authored documentation for differing hardware platforms. Analysis of CBT training lab problems with followup support for Outage Worker accounts and Nantel/LSO training.  Worked directly with SONGS clients for IMAC hardware installations, helpdesk support, XP software installations, and XP OS conversions. Performed post-implementation followup and problem resolution. Performed bench imaging and testing of new, RTS, and loaner laptop computers.  Helpdesk support of approx 3000 SCE plant employees using Peregrine and SAP.  Implementation of new XP computer systems using Alteris Console for OS and software installations.  Maintained training and safety standards to maintain SONGS High Level, NRC Security Clearance  Performed analysis of Active Directory container design and created a documentation matrix for troubleshooting XP and W2K container issues.  Created install documentation and Wiki documentation for Lotus Notes issues. St. Joseph Health System 06/2008 – 10/2008 System Administrator Orange, CA  Conversion of a premier, southern California health system from Novel Groupwise to MS Outlook 2003.  Provided Helpdesk service and support for migration of 17,000 accounts at 14 sites.  Administered domain accounts using MS Exchange Console and Active Directory.  Provided remote (VNC) Desktop Support on Dell computers.  Resolved MS Outlook migration issues using Remedy ticketing software. Expert level of Outlook support. AT&T 03/2008 – 04/2008 Tier 2 Desktop Support Technician Irvine, CA  Southern California Tier 2 Desktop Support Technician for HP AT&T.  Used Remote Resolution tools to close unresolved incident tickets left open by Tier 1 Desktop Support.  Nationwide support of AT&T/SBC Global business clients, troubleshooting XP, Win2K Operating Systems. Application support included MS Outlook, MS Office and SBC Global VPN software for VO connectivity. Disneyland 11/2007 – 03/2008 PC Technician Anaheim, CA  HP/Compaq desktop and Lenovo laptop support at Disneyland parks, resort, and affiliated sites.  Imaged new computers and re-imaged existing computers for events and pc sales  Lead PC Tech for Disney’s Galaxy Ticketing System refresh project.  Installed, configured hardware and software for Disney cast, collaborating with Disney Team members to decommission older pc’s, monitors, peripherals and replace them with new assets. . Kforce Professional 10/2002 – 11/2007 Field Technician Irvine, CA  Setup and installation of POS Register Systems Kenneth Cole and Sur La Table Retail outlets.  Hardware setup and configuration of new systems in compliance with strict corporate standards.  Flatten and Reload project for USB Financial Services in Newport Beach, CA  Reformatted and installed Windows XP images and post install configuration.
- 3. California Network Solutions 05/2001 – 10/2002 Project Administrator Whittier, CA  Create and submit business proposals for network projects.  Provide onsite technical support and coordinate project development with contracted business partners. City of Los Angeles 09/2000 - 05/2001 CAD Router Technician Los Angeles, CA  Worked on a historical renovation project of the Los Angeles City Hall Council Chambers.  Produce 3D design layouts for wood milling and ADA office signage.  Used Gerber Grafix Advantage and ArtCam 3D Modeling software to mill wood and create signage. Computer Consultant 10/1999 - 08/2000 Desktop Support Technician Newport Beach, CA  Self employed as a private consultant and desktop repair technician.  Consultant for King’s County Court System and Fairview State Development Center on technical projects. Southern California Edison 05/1998 - 10/1999 Desktop Support Technician Rosemead, CA  Company-wide, Y2K upgrade project of Dell computers. Scope of project exceeded 12,000 workstations.  Swap desktop/laptop PC’s, install, reconfigure and troubleshoot network applications at 12 Edison sites.  Consolidate/migrate data between networked computers; Hard drive backup, swap, and image building using Symantec Ghost5.0; Laptop card installations, network configuration and setup Shiva dial-in connections.  Year 2K pre-deployment site analysis: hardware and software surveys, collect user PC/Network specifics. Post deployment troubleshooting, training and support. Hughes Electronics 08/1996 - 05/1998 Desktop Support Technician El Segundo, CA  Worked Move/Add/Change Desktop Support at the Hughes Newport Beach location.  Novell 4.x client and vended apps rollout over a WAN with a project scope exceeding 14,000 workstations.  Install/configure/troubleshooting of PC and Mac Operating Systems and application software.  Provided rollout support at Hughes’ Torrance, El Segundo and Fullerton sites Computer Education Institute 05/1996 - 07/1996 Netware Instructor Riverside, CA  Taught a Networking class at the Computer Education Institute Riverside Campus, a nationally accredited, State of California approved school.  Developed a Novell Network curriculum and presented class lectures.  Administered quarterly tests and quizzes; taught lab sessions, assigned lab projects, graded tests, updated student files with attendance records and academic progress. EDUCATION Master of Science – University of Wisconsin-Madison Emphasis in Computer Science, Statistics, Genetics Bachelor of Science – Iowa State University