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JHResume 05_06_2015
- 1. 2127 Savanna Court S League City, Texas 77573 832-291-1100 jacobhearnsberger@comcast.net JACOB HEARNSBERGER OBJECTIVE Seeking a suitable IT Systems Administrator position with a dynamic company that offers room for progression. SKILLS & ABILITIES A bright, talented and ambitious IT Systems Administrator with a strong technical background who possesses self-discipline and the ability to work with the minimum supervision. Having exposure to a wide range of technologies & able to play a key role in diagnosing hardware and software problems and to ensure that quality solutions meet business objectives. Possessing a good team spirit, deadline orientated and having the ability to organize and present complex solutions clearly and accurately. EXPERIENCE IT SYSTEMS/NETWORK ADMINISTRATOR, DEEP GULF ENERGY March 2015 ¨C Present ? Support HP Backbone Network including Switches and Servers, ShoreTel Phone System, and Desktop Applications to 60 plus Executive/VIP users. Applications including OWL, Trend Micro (AntiVirus), DM NetVu (Security), ? Created and maintained an up to date Visio drawing of the Audio Visual equipment and how it works within 5 Conference Rooms, and 1 Board Room. ? Administer Shortel Phone system moves/adds/changes. Train users on how to use ShoreTel, and ShoreTel Communicator. ? Implement a security policy directly effecting Network Security via USB Mass Storage devices. ? Create desktop/laptop images for the VIP/Executive teams via ImageX. ? Active Directory Support and implementation on a day to day basis on Windows Server 2008 Standard without Hyper-V (Management Console 3.0) ? Exchange Administration (Microsoft Outlook 2010 on Exchange Server 2007) ? Migrate all of the existing Servers into VMWare 5.5, while administering the current VM¡¯s and Hosts ? Configure and Support Junos Pulse VPN Connection for remote users. ? Maintain a current and up to day Knowledge Base of critical to common troubleshooting best practices. ? Redesign and keep an up to date Visio drawing of four interconnecting Critical Server Rooms at two different locations. IT TECHNICIAN - SENIOR, GREATER HARRIS COUNTY 9-1-1 EMERGENCY NETWORK March 2010 ¨C March 2015 ? Supported ALL PSAP¡¯s, SSAP's & Satellite sites in GHC 911 Network - Data, Voice and Systems support.
- 2. Page 2 ? Participated in PSAP Cut-Overs', PSAP & Microwave Site PM's, Capital Replacements, NG 911 Wireless Testing, & The 911 Microwave Project: walk thru site visits and Field Acceptance Testing phase. ? Worked with Microwave testing equipment - Power Meter, sensors Frequency Counter and Spectrum Analyzers. ? Monitored performance alerts on the MPLS and RF side of the Microwave Network with the 5620 Service Aware Manager (SAM) and the TSM 8000 respectively. ? Supported service provider Voice & MPLS circuit trouble - isolate, resolve and escalate as needed. ? Directly responsible for the Next Generation 911 Project that included building Virtual Machines on VMWare 5.5. ? Built and Supported Domain Controllers on the following platforms: Microsoft Server 2003 R2, 2012, and 2013. ? Active Directory Support and implementation on a day to day basis. FIELD SERVICE TECHNICIAN, HALIBURTON (INFRASTRUCTURE TECHNOLOGY SYSTEMS) August 2009 ¨C February 2010 ? Installed outlets, pulled cable (Cat 5e, Cat 6), fire stopping and pre-termination including organizing, forming, dressing and labeling cables to industry standards. ? Determined closet and equipment layouts and installed closet hardware including backboards, connecting blocks, patch panels, and fiber enclosures. ? MOVED/ADDED/CHANGED cable per requests via Service Center. ? Traveled to and supported all Halliburton locations within Texas, including Houston, Dallas, and Arlington. ? Verified and ensured PC's were re-imaged, setup with licensed applications, e-mail profile, printer and network access for new users. ? Worked weekends, nights, and evenings depending on customers demand. ? Achieved certification as Panduit Certified Installer in January 2010 DESKTOP SUPPORT, EXCEL INC March 2006 ¨C July 2009 ? Managed, maintained, and performed the troubleshooting of all IT software and hardware within 3 different locations. While being on-call 7 days a week. ? Assisted in the running of cable and upgraded obsolete cabling and or outdated wireless shots on the base. ? Worked well with Co-workers in assembling, connecting and setting up the new File, Print and Exchange Servers. ? Implemented Symbol Access Points and RF Scan Guns needed to process Inbound/Outbound shipments. ? Maintained Access Database for inventory control and accuracy. ? Trained associates in SAP, Seaware (WMS), Lotus Notes, and RF System. ? Managed the upgrading, back-ups, configurations, and server maintenance. ? Supported 400+ users while being the only IT support on site. IT ANALYST, MCJUNKIN CORPORATION December 2004 ¨C April 2006 ? Provided IT support on-site for all hardware and software issues. ? Performed SAP data entry. Traveled to Allentown, PA for 3 months of SAP training.
- 3. Page 3 ? Managed onsite database for accurate inventory control. ? Supported 200+ users via voice and in person. HELP DESK ANALYST, CHRISTUS HEALTH January 2001 ¨C December 2006 ? Provided exemplary customer service on a High Volume Help Desk supporting 5,000 plus end users. ? Analyzed and resolved calls, for assistance, on software applications, hardware and network technologies in a professional and timely manner. ? Maintained on-line documentation of calls received, description of incident, tests performed, results, and final resolution. ? Assisted in set-up of e-mail using Microsoft Exchange client, add/removed and troubleshoot printers, and computers to the network. ? Performed troubleshooting of network connectivity problems such as cabling, voice and data jacks and switches. ? Mastered performance evaluations by consistently receiving ¡°Exceed Work Expectations¡± ratings. TECHNICAL SKILLS OPERATING SYSTEMS ? Windows 9x, NT, 2000 Professional, XP, Vista, 7 & 8, MS DOS, Windows Server 2000-08 and Linux. HARDWARE ? Install / Uninstall peripherals and upgrades on PC's, Servers, Networking Devices, MW Radios, Eltek Rectifiers, RFS Dehydrators and 911 PSAP cabinet components.? ? Possess the ability to assemble a PC, Server, and Network. ? Install VoIP phones; Cisco 7912 and 7940 series as well as NORTEL 911 phones: PALLAS - 7316E and M1 - M2216 ? NORTEL Business Communications Manager 4.0 (BCM), Audio Control Units and Multi-Trunking Units for telephony circuit ? Work with upcoming upgrade phase of Vesta 4.x and new hardware components. SOFTWARE ? MS Office '97 - 2013, NetMeeting, Active Directory, Cisco VPN Client, Altiris Remote Service (Carbon Copy), Citrix, SAP support and installs, FrontPage 2000 and 2002, Dream Weaver, Flash MX, Photoshop, Networking: Cisco 1-4 for CCNA (2005), ICND 1 and 2 (OCT '13). ? Alcatel University Training On-site and Web Based: 5620 SAM - Service Aware Manager, TSM 8000 server/client and Universal USI App (USB-serial interface to the MW radio). ? GHC 911 specific Applications: Vesta 4.x & 2.6 SP2, VestaView, MagIC, Orion Mapstar, BOMGAR, OmniCenter, MetaSys, Genetec Security Desk, Front Range HEAT v 9.5 (Desktop and Mobile App), and ALI Links RR Client.
- 4. Page 4 ? Web based Apps: Agent 511 Texting, GeoMoto, ECaTS, Contact Center (NORTEL), Data Advisor, McAfee ePolicy Orchestrator, NXT communicator and N.E.W.S launches. EDUCATION Cisco ¨C Interconnecting Cisco Networking Devices (ICND1) V1.1 ¨C January 11, 2013 Cisco ¨C Interconnecting Cisco Networking Devices (ICND2) V1.1 ¨C January 11, 2013 Cisco ¨C TSHOOT ¨C Troubleshooting and Maintaining Cisco IP Networks V1.0 ¨C July 12, 2013 Microsoft ¨C 7055 Custom Configuring, Managing and Maintaining Windows Server 2008 Servers Alcatel Lucent University - MDR 8000 Operation and Maintenance ¨C Jun, 15 2012 Lee College ? 2005 ? AAS, CIS- Cisco Networking DeVRY Institute of Technology ? 2003 ? Certificate of Technology Hooks High School ? 1998 ? High School Diploma