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Jack Ong resume
- 1. Dear Sir/Mdm, Being in my current company (RS Components Pte Ltd) for more than 10 years, I’m currently seeking new exposures and challenges in my career and would very much want to expand my professional horizons. Thereby, I have enclosed my resume for your review and consideration. My role is Lead Local Engineer for SEA and my job scope requires me to be proficient in the below • Infrastructure setup and maintenance in office • Workstations, servers (NT, 2000 – 2012) • Telephone system (Iwatsu, Nortel and Avaya) • Vendor support for the South Asia region • Responsible IT requirements for 300 staff, across Singapore, Philippines, Malaysia and Thailand. • Leading the IT support team for SEA with another engineer based in Malaysia and my manager is in Australia. During my time in RS, I have developed the skills such as • Vendor handling and negotiation • Analyze and decide the best and least disruptive resolution for the business • Trainer to new users for CRM and ERP system and documentation of business system SOP • I was heavily involved with a group technology refresh that gave me a chance to work with other colleagues from Group IS in the UK • IT representative in the team that implemented the Avaya Phone system for SG and Japan office • I was awarded the ITIL Version 3 certification by BCS in Oct 2011 • Proficient with service desk support tools I have been awarded with annual staff recognition awards by nominations from other staff twice during my stay with RS. I was promoted to the lead engineer role in 2012 due to me being a key member of the IT projects and support in SEA. My strong points include strong adaptability, independent, resourceful, learn things fast, able to take pressure, efficient and ability to multi-task. Being innovative and creative, I can think out of the box and view things from different perspectives, thus I am sure that I can add stimulus to your company in this ever-changing technology landscape by contributing fresh ideas if I am recruited. I hope to be able to meet up with you in the near future to discuss how I could contribute to your company through this opening. Thank you very much for your time and kind attention. Yours Sincerely, Jack Ong Kwong Yuen (Mr.) Mobile: 90171040 https://sg.linkedin.com/in/jack-ong-14849924 Page 1 / 4
- 2. Mr Jack Ong 668A, Edgefield Plains Singapore 821668 90171040 Jackong80@hotmail.com (Singaporean) Career Summary A driven, dedicated and resourceful engineer with experience in remote troubleshooting, IT deployments and upgrades, vendor management, stake holder management. Successful and on time delivery of IT equipment, server room upgrades within short timeframe. Key capabilities include: • Extensive hands-on program/project management experience for office moves and upgrades of server rooms • Proven ability in managing stake holders, communicating risks and benefits of IT projects. • Capable at solving problems and managing risks, leading the team to meet tight deadlines and producing quality work under pressure • Good people management and interpersonal communication skills • Well balance of technical and management skills with ability to pick up technical domain quickly • Experienced in sourcing and vendor management • IT Infrastructure management and maintenance Key technical competencies include: • Windows workstation (7-10) and servers (2003 – 2012) • Active directory, DHCP, HP data protector, HP EVA storage array • Represented local IT in Avaya phone system deployment and administration in SG and JP • Network troubleshooting Key accomplishments include: • On time delivery of all the projects, OS upgrades (Win7 to Win8), computer refresh for 300 users, servers and network equipment refresh. • 35% reduction in telephony cost from $40,000 to $26,000 by accessing user requirements and promoting best practises to users. • Successfully negotiated with telco to provide free iPhone with mid tiered plans. • Sourced and contracted a vendor to provide single point of contact for printers support and maintenance in SEA and bringing down printing and leasing cost by 15%. • Guided and trained 4 non-IT personnel in SEA to assist in troubleshooting. • Completed office relocation moves in SEA and taking charge of providing IT infrastructure requirement to the renovation vendors. Page 2 / 4
- 3. • Implemented Windows 2008 Hyper-V servers to consolidate servers and virtual clients to minimize costs. • Promoted to Lead local engineer in 2012 • Awarded the Staff Recognition Award for FY06 and FY12 due to excellent support to business and excellent working relationship between staff and self Professional Experience RS Components Pte Ltd 2005 – Current Lead Local Engineer 2012 – Current Local Engineer 2005 – 2012 • Building relationship with key stake holders and understanding requirements and collaborating with various departments to roll out solutions. • Ensuring business is aware of IT changes and prepare contingencies. • Sourcing of vendors to better suit company SLA and costs. • Accountable for infrastructure set-up, operations and troubleshooting in South Asia region. • Avaya user maintenance and changing of vectors on business request. • Responsible for daily operation routines, including data backup, system health check, plus the execution of routine security control procedures. • Responsible for new system technical evaluation, operating procedures, work instruction creation and implementation • Responsible for system capacity and performance monitoring. • Carry out administrative tasks including updating of software library, assets record, help desk performance data and software license tracking. • Liaise with external vendors – server warranty, building contractors, server room clinical cleaning service and printers to ensure minimal downtime and improve service level. • Provide training for users on ERP, CRM and other IT related services • Level 1 support for ERP and CRM systems in SG, HK and AU • Create customer facing documents using Create!form • Coordinate with Group IS to implement regional technology plans • Responsible for timely updates of anti-virus for servers and computer users through McAfee Enterprise server • Lead a team of 4 assistants to support 300 users in South East Asia, including a data center. • Responsible for all users’ hardware support in South East Asia Page 3 / 4
- 4. CyberAce Technologies Pte Ltd System specialist 2004 – 2005 • Responsible for daily operation routines, including data backup, system health check, plus the execution of routine security control procedures. • Responsible for maintenance of computer labs consisting of 60 computers • Responsible for IT projects in various prisons and learning centers. • Migration of OS from Windows 98 to Windows XP for all computer labs. • Setting up of computer lab in a new learning center. Educational Qualification • Diploma in Information Technology from Ngee Ann Polytechnic 2001 • ITIL (Foundation v3) from BCS 2011 Page 4 / 4