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- 1. Jacob Ball 12155 Waywood Drive Twinsburg, OH 44087 (859) 398-3586, ukjake83@aol.com SUMMARY Corporate Quality Manager with over 8 years of experience in the food industry. Ability to manage and prioritize multiple long term strategic projects for Pizza and Snacking business while working in cross-functional work teams with Marketing, Sales, Manufacturing, Procurement, Technical Applications and Production. Provides operational support on day to day quality concerns for multiple manufacturing locations and technical/leadership development for Factory Quality Assurance Managers. Adaptable to change with a combination of strong technical and interpersonal skills including change management and team building. Quality Assurance experience includes statistical process control, Six Sigma advanced problem solving tools, HACCP, ISO 22000, FDA and USDA experience. Experience managing budgets, managing performance/personnel issues and creating high performing team with use of tools such as competency matrices, short/long term development plans and adult learning programs. EXPERIENCE Nestle USA, Solon OH 2015-Present Corporate/Innovation Quality Manager, Pizza and Snacking Responsible for Quality and Food Safety systems and compliance on all innovation for Pizza (Jacks, Tombstone, DiGiorno, California Pizza Kitchen) and Snacking (Hot Pockets) business. Responsible for mentorship and development of Factory Quality Managers at manufacturing facilities for Frozen Meals, Pizza, and Snacking. Provide manufacturing facilities with day to day support relating to quality, food safety, and compliance issues:  Currently supporting 10+ Innovation projects ranging from packaging changes, ingredient changes (organic, non- GMO, natural flavor addition) and introduction of new process in multiple stages of development.  Leader of Technical Group Network Team to reduce consumer complaint/defects on top category losses.  Provide ongoing support for Co-Manufacturing facilities for Quality, Food Safety, Compliance, and Process Control.  Serve as back-up to Technical Group Director of Quality on as need basis Nestle USA, Solon OH 2012–2015 Quality Assurance Manager, Frozen Meals (Stouffer’s and Lean Cuisine) Responsible for Operational Quality Assurance by leading a department of up to thirty salaried employees in operational support to ensure conformity of products and process as well as strategic quality initiatives for factory and technical group. Maintained compliance with FDA, USDA, ISO 22000 compliance as well as internal compliance for microbiology and chemistry laboratories. Respond to consumer and customer feedback pertaining to products and managed hold inventory to ensure supply.  2016 Recipient of The Nestle USA Chairman’s OMP (Operational Master Plan) Award for Outstanding Results in Quality based on 2015 Solon Factory Results for a 20% reduction in Consumer Complaints in 2015.  Managed department budget in excess of $4M and drove and responsible for organizational changes to reduce budget from $4M to ~$2.4M over a three year period.  Achieved 50% reduction in overall holds in 2013 and a reduction in excess of $3M in product on hold for non- conformity during 2012-2014.  Leader of DMAIC delivering 32% reduction in standard deviation focused consumer complaint top loss and also delivering a cost savings of $130,000 in material usage variance  Interim Production Manager providing oversight into all line operations on first shift  Six promotions from within team
- 2. . Nestle USA, Mt. Sterling, KY 2008–2012 Quality Assurance Supervisor, Snacking Position involved managing sixteen salaried direct reports covering 3 shifts/7 days a week. Responsible for managing conformance on factory shop floor for all finished goods and maintain compliance processes for internal and external standards.  Leader of DMAIC delivering cost savings of $80,000.  Responsible for process improvements using advanced problem solving (Six Sigma DMAIC) to reduce consumer complaints.  Key Development Opportunity-ensure ISO 22000 certificated obtained for site  Seven promotions from within team Quality Assurance Specialist, Snacking (2008) Responsible for daily Quality Assurance process audit to maintain process control reporting to Quality Assurance Supervisor. Worked in a cross-functional teams to eliminate nonconformities including holds due to specification deviations and consumer complaints.  Key Development Opportunity-find root cause and eliminate holds for out of specification microbiological counts (85% reduction on nonconformities achieved.)  Author of factory Quality Monitoring Scheme (QMS) providing key process steps with control limits to ensure consistency and conformity of product.  Overhaul of factory Good Manufacturing Policy (GMP) to reduce foreign material contamination Lexmark International, Lexington, KY 2005-2008 Formulation and Development Chemist, Inkjet Responsible for basic development work on di-electric ink, fast try ink, and basic wet chemistry techniques.  Worked hand-in-hand with project engineer to produce small scale samples of trial inks to be scaled up.  Proficient in use of particle size analysis equipment, viscometers, colorimeter, and other tools critical to determine ink shelf-life and stability.  Provided back-up support in microbiology lab. PROFESSIONAL DEVELOPMENT  ISO 22000 Lead Auditor Certified  Six Sigma White Belt (Green Belt in progress)  HACCP Certified  Leadership Development (Leading Teams, Managing Change)  Nestle Quality Management Systems (NQMS) Training  Graduate of Prepared Foods/Baking/Pizza Leadership Development Program EDUCATION 2001 - 2005 The University of Kentucky Lexington, KY  Bachelors of Science in Biological Sciences