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Guillermo Faggioli
1404OakhallTrace,MtJuliet,TN37122
email: g_fagioli@hotmail.com/ M: 615.766.2110/H: 615.758.3047
• Experienced Professional in Quality Assurance, Food Safety and Processing for Pet
Food, Fruit Juice, Non-Carbonated Beverages, Bottled Water, Polycarbonate and PET
Bottle production industries.
• With over 20 years of auditing, implementing and improving quality of
products/processes, food safety and packaging systems. Extensive knowledge in
GMPs, GLPs, Sanitation, HACCP, ISO 9000, ISO 22000, IBWA, NSF and FDA
regulations.
• Trained in the use of Statistics (SPC), Lean and 6-Sigma Tools (DMAIC) for the quality
Improvement of products and processes.
04/2014 – Present Mars Petcare Pet Specialty.
Franklin, Tennessee
Regional Quality and Food Safety Manager.
• Responsible and Accountable for managing all Quality and Food Safety processes
for 4 Pet Specialty factories: dry petfood (2), care and treats (1) and fish food (1).
• Accountable for providing direction and influence for the development,
implementation and continuous improvement of Quality and Food Safety systems.
• Regional R&D representative responsible for the quality and product safety
components projects that affect manufacturing sites.
• Regional R&D representative responsible for ensuring Quality and Food safety
functions and processes are maintained and executed as per Global company
requirements.
• Responsible for managing the regional quality & food safety risk assessments
(FMEA-Failure Mode and Effect Analysis) for projects and products.
• Responsible for managing the internal quality audit function for the factories and for
the effective implementation of the corrective and preventative action process within
the framework of the plant’s Quality Management System.
• Responsible for managing Consumer Improvement plans at the factory level.
Developed new tool to manage this process using statistical process control charts
for Horizon Scanning of potential issues.
• Accountable and Responsible for the performance the factory Q&FS Managers and
teams within the Pet specialty to assure adequate capability development, associate
growth and engagement.
09/2013 – 04/2014 The Nutro Company.
Franklin, Tennessee
Knowledge Support Manager
• Responsible for coaching and training 6-Sigma team members during the
deployment of 6-sigma improvement projects at BU and Manufacturing sites.
• Responsible and accountable for the standardization of Global Standard process and
procedures across Nutro sites with focus on High Risk Ingredients, Lipid Oxidation
and Condensation Management.
• Member of the Global Communities of Practice for Lipid Oxidation Management and
6-Sigma.
PROFILE
EXPERIENCE

• Responsible and Accountable for leading the Quality and Food Safety Cultural
Transformation at the Nutro Manufacturing Sites.
• Responsible for facilitating the identification and management of Food Safety risks
utilizing the Failure Mode Analysis tool (FMEA).
• Coauthor of several Global Food Safety HACCP validation guidance documents:
General Validation Guidance, Extruder Kill Step, Lipid Oxidation Management,
Moisture Control, High Risk Ingredients and Plant Sanitation.
04/2009 – 09/2013 The Nutro Company.
Lebanon, Tennessee
Quality and Food Safety Manager
• Plant representative for Corporate Food Safety, Food Defense and Quality
Improvement programs.
• Responsible and accountable for the implementation of the new Mars Rapid Method
for PV determination.
• Initial member of the Global CoP for Lipid Oxidation Management.
• Plant Facilitator/Trainer for Continuous Improvement processes using Six Sigma-
DMAIC tools. Completed projects: a) Improvement in dosing accuracy for High Risk
Ingredients. b) Mixer homogeneity improvement.
• Responsible and Accountable for leading the Quality and Food Safety Cultural
Transformation at the Lebanon TN factory. This project enable front line associates
to directly influence quality and food safety decisions at their units of operation.
• Nutro representative in the Global Petcare Six-Sigma implementation steering
committee. In the 1st year two of the 6-sigma projects delivered over $2.5 million to
the business.
• Lead the factory to 4 consecutive years of Food Safety compliance.
Total time worked at Welch’s from Oct/2002 to Mar/2009
03/2007 - 03/2009 Welch's Foods, Inc.
South Lake St, North East, PA 16506
Manufacturing Quality Assurance Manager
• Responsible for the QA department for the North East PA and Westfield, NY plants.
These are union facilities: North East has approximately 450 employees and
Westfield 60.
• Plant representative for Corporate Food Safety, Food Security and Quality
Improvement programs.
• Plant Facilitator for Continuous Improvement processes using Six Sigma-DMAIC
tools. Reduced the consumer complaint rate for the 32 oz Spreads line from 47
complaints per million units (cmu) to <27 cmu.
• Business Unit Team Coach to initiate High Performance work teams in quality,
processing and packaging departments. Reduced the processing variance in Pectin
usage from $30,000/year to <$1,000. Through the same improvement process
reduced the customer complaints for the 22oz squeeze (loose gel) by 75% in FY’08.
• Responsible for the Supplier Quality Management program.
• Plant representative during regulatory audits (FDA, Pennsylvania Department of Ag
and New York Department of Ag).

• Team member and technical support advisor for the Plant’s Food Safety (HACCP)
and Food Defense programs.
• In charge of the plants customer and consumer complaint improvement program.
• Responsible for the coaching and management of 2 (two) QA supervisors, 1 (one)
QA engineer and 15 QA technicians.
02/2006 – 02/2007 Welch's Foods, Inc.
401 Grandridge Road, Grandview, WA 98930
Manufacturing Quality Assurance Specialist II
• Responsible for the Quality and Sanitation departments. This facility is capable of
receiving and processing 4,000 ton/day of grapes and 300 ton/day of apples.
• Quality Liaison in support of our international bulk Asian Business. This includes the
countries of Japan, Korea and China.
• Improved the manufacturing process for Soda Base manufacturing resulting in <1
complaints/year received from customers in Korea
• Responsible for Organic Product certification process.
• In charge of activities related with HACCP program improvement.
• Team member of the Corporate Grape and Apple improvement initiatives.
• Plant representative during FDA and WSDA audits.
• Responsible for personnel training in the following areas: GPM’s, HACCP, Statistical
Process Control and Food Security.
• Responsible for Quality Assurance and Sanitation Budgets.
05/2005 –02/2006 Welch's Foods, Inc.
10 East Bruneau Ave, Kennewick, WA 99336
Processing Specialist II
• Manage and coordinate activities over entire processing operation. This includes the
following operating units: Tank Room (about 2 million gallons of storage capacity),
Filter Press, Batch Blending and Pasteurizing.
• Responsible for all processing department sanitation activities.
• Participates as plant representative during, NFPA, and FDA audits.
• Responsible for processing department budgeting and capital project planning.
• Responsible for the management of 20 union processing employees.
• Successfully managed the containment of 2.1 millions gallons of grape juice at single
strength during the 2005 harvest.
10/2002 –04/2005 Welch's Foods, Inc.
10 East Bruneau Ave, Kennewick, WA 99336
Manufacturing Quality Assurance Supervisor (10/2002 – 05/2005)
• Responsible for maintaining and improving the Supplier Evaluation System. This
involves: the analysis of statistical data for lot approval, annual supplier evaluation
review and maintenance of the Corrective Action Request (CAR) system.
• Successfully implemented the use of the Software WinSPC for statistical process
control on fill level in five production lines and laboratory equipment calibration for
two MQA Labs.

• In charge of personnel training in quality assurance, statistical process control,
laboratory procedures and metrology.
• Implemented an enzymatic alcohol determination method. This method has reduced
the analysis response time from 45 min. to 15 min.
• Developed and implemented the Manufacturing Quality Assurance Laboratory
Manual and the Closure Application Manual. The use of these manuals has helped
the induction and training of new laboratory and packaging personnel.
• Successfully conducted the purchase and implementation process for an HPLC (High
Performance Liquid Chromatography) system used in the analysis of Patulin. This
method has enabled Welch’s Grandview Plant 2 to perform in house analysis of
Patulin in Apple products. This resulted in a 15,000 savings in testing and reduced
analytical results turnaround from 3 days to 1 hr.
• Responsible for the management of 8 union lab technicians.
03/1996 –05/2002 INDUSTRIAS CRISTAL DE CENTROAMÉRICA (IBWA
member and NSF certified plant)
Avenida Independencia 545, San Salvador, EL
Salvador
Quality Assurance and Product Development Manager
• Responsible for the Quality Assurance Systems in the Natural Bottled Water, No-
Carbonated Beverage and Extrusion Blow-Molding of Polycarbonate Bottle Plants.
• Developed and improved CIP cleaning procedures for products such as bottled water,
nectars, isotonic beverages (PowerAde®) and other non-carbonated drinks
(Tampico® Citrus Punch).
• In charge of the Personnel Training, in quality assurance, for the areas of Sales,
Warehousing and Production
• Responsible for the development of new products, production lines and packaging for
Bottled Water and Non-Carbonated Beverages (nectars, isotonic, etc).
• Directed the Evaluation of the Quality Assurance Systems for the implementation of
the HACCP and ISO 9000 Programs.
• Achieved, for six consecutive years, the highest sanitary rating according to the FDA
procedures and NSF International auditing.
• Successfully implemented the use of Statistical Tools for the Quality Improvement of
products and processes
• Provided technical support for the Sales Department to attend Customer Complaints.
• Elaborated the Quality Assurance Manuals for Production and the Laboratory
according to HACCP and ISO 9000 standards.
• Conducted external audits to Evaluate and Approve new Suppliers.
• Contributed to the development of Food Standards as a Representative of the
company before the National Committee for Science and Technology. Concluding in
the adoption of new Standards for the Bottled Water Industry (based on IBWA
model), Food label and Juices and Nectars in El Salvador.
04/1992 –02/1996 MERCK EL SALVADOR
11 Avenida Norte Bis 513, San Salvador, EL
Salvador
Technical Sales Representative.
• Searched and Developed new clients in the Food and Pharmaceutical industries

• Provided technical support for the implementation and use of new equipment in the
area of Quality Control of foods, waters, soil and pharmaceutical industries
• Trained Laboratory personnel in the use of HPLC techniques for the evaluation of
pharmaceutical products.
• Maintained Inventory control of all chemical products and analytical instruments in
order to have them available to our clients “Just in Time”.
• Prepared documentation for government purchases
• Developed presentations to promote the sale of our products to prospect clients.
• Helped our clients choose the appropriate methods of analysis for the
implementation of HACCP base programs.
06/1990 –01/1992 MEC ANALYTICAL
Tiburon, California, United States
Environmental Analyst
• Prepared all chemical reagents and equipment for the conduction of Bioassays
• Control and Analysis of Bioassays of different types of effluents dumped in bodies of
water.
• Maintenance of water specimens to be used in the assays.
• Sampling of waters at the source of discharge.
• Evaluation of adequate species to be used in different types of bioassays
1999 - 2001 Francisco Marroquín UNIVERSITY-Guatemala
Post-Graduate course in Quality Planning and Management
1985 – 1990 DOMINICAN COLLEGE-SAN RAFAEL, CA, UNITED STATES
B.A. in Biology
➢ Mars Chocolate North America – Hackettstown, NJ 2013
Six Sigma – Green Belt Training
➢ ASQ – Las Vegas, NV - 2011
ISO 22000 Lead Auditor Training Course.
➢ Waters HPLC-Bellevue WA - 2005
Basic Course in HPLC techniques
➢ Mitutoyo Corporation, Houston, TX - 2004
Basic Metrology and Measurement System Analysis
➢ International Bottled Water Association (IBWA-NSF) – Cartagena,
Colombia 1998 y República Dominicana 2001
EDUCATION AND
DEVELOPMENT
OTHERCOURSES

Certified Plant Operator accepted by the International Bottled Water Association
and NSF International.
➢ Food Processors Association - Tampa Florida 2001
Workshop on HACCP for Juice Processors
➢ Quality Assurance Services of North America – Costa Rica-1996
ISO 9000 Lead Auditor Training Course
➢ FUSADES – Silliker Laboratories – El Salvador
⌘ Microbiological Risks and Sanitation of a Food Processing Plant
⌘ Good Manufacturing Practices in the Food Industry
⌘ Hazard Analysis and Critical Control Points in the Beverage Industry
(HACCP).
➢ COSTA RICAN NATIONAL INSTITUTE FOR TECHNICAL STANDARDS-
– Guatemala 1996
ISO 9000 Understanding and Implementation.
➢ Juran Institute España, S.A. – El Salvador 1997
Quality System Management.
Full bilingual Spanish-English languages.
➢ Member of the Active 20-30 Service Club 1993-2002
As a member of the club we dedicated our time and effort to the help of needy
children in El Salvador.
➢ United Stated Marine Corps (Reserve Unit) – San Rafael, CA 1984-1989
Guillermo Faggioli
LANGUAGES
OTHER
INFORMATION

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