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- 1. JOHN C. ZANCANAROJOHN C. ZANCANARO 4922 Morning Glory Drive, West Bend Wisconsin 53095 414.412.3032 | zancanarojohn@gmail.com WW IN DOWSIN DOWS SSYSTEM SYSTEM S AA DMIN ISTRATORDMIN ISTRATOR Software and Hardware Troubleshooting | Software and Hardware Installation and Configuration Strategic Planning and Implementation |Web Development and Design| Process Optimization 駕 QQ U A L I F I C A T I O N SU A L I F I C A T I O N S PP R O F I L ER O F I L E Highly analytical, performance-focused, and results-driven professional, offering comprehensive experience in network installation and security, web server administration, active directory, computer hardware installation, and network design. Effective at working with end users and skilled technicians to achieve business goals within data-driven work settings. Commended for proven track record in leading various performance and productivity improvements while quickly adapting to new responsibilities, technologies, and solutions. 駕 RR E L E V A N TE L E V A N T EE X P E R I E N C EX P E R I E N C E MY COMPUTER BROKE, LLC | WEST BEND, WISCONSIN AND SAN JOSE, CA Computer Consultant | Network Engineer | Owner 1989Present Offer technical support to small businesses and home users specializing on server/systems development, network installation and upgrades, as well as hardware and software solutions and upgrades. Function effectively as Microsoft certified system builder and Hewlett Packard and Dell certified hardware technician. Apply expertise in virus and malware detection and removal and recovery as well as wireless network installation and security. Established the company that provides technical support for small businesses and home users across Santa Clara Country California and nearby areas. INTERACTIVE BUSINESS SYSTEMS/TRUEPROCESS INC. | GLENDALE, WI Software Systems Engineer 20152016 Held full accountability in installing and configuring the following: Windows 2008 and 2012 Server software on physical and virtual systems through the use of VMware vCenter 4.1 and 5.1 either onsite or remotely Microsoft SQL Server 2015 on physical and virtual systems Hospira Mednet 5.5,5.8 and 6.1 Software on systems and migrating and updating SQL databases to new SQL servers Demonstrated expertise in writing and operating SQL queries to maintain database as well as transferring database files between systems to upgrade and consolidate SQL servers. Performed troubleshooting hardware and software issues on servers as well as post installation support for hospitals IT, pharmacy, and biotech staff. Assumed responsibility in upgrading cyber security concerns using Hospira Infusion Pumps through Pumps reconfiguration. Visited hospitals to configure and install Infusion Pumps and Hospira Mednet software. Observed compliance with Food and Drug Administration standards in archiving files. Imparted knowledge to new installers regarding proper installation procedures to meet FDA and HIPAA guidelines. UNITED MIGRANT OPPORTUNITY SERVICES (UMOS)| MILWAUKEE, WI Network Administrator 20082013 Took full charge of all network and server troubleshooting and repair while administering the Microsoft Exchange Server. Directed vendor coordination and dispatching for hardware repairs at remote locations. Spearheaded various technical operations including network and desktop security and antivirus spyware scanning, hardware and software procuring and researching, and server, network equipment, and network printer maintenance. Fulfilled role in performing level 3 hardware and software troubleshooting and led the professional development of desktop technicians. Developed work instructions and documentation for users as well as the tracking and inventory database for all technical equipment. Utilized the on-site tape and cloud-based storage in backing up all server data while updating and modifying the content of the corporate website. Provided server, network, and website support for other companies in contract with UMOS. 1 | P a g e
- 2. JOHN C. ZANCANAROJOHN C. ZANCANARO 4922 Morning Glory Drive, West Bend Wisconsin 53095 414.412.3032 | zancanarojohn@gmail.com MILSCO MANUFACTURING | MILWAUKEE, WI Senior Network Administrator 20072008 Repaired network, hardware, and software for 75 on-site users and 100 off-site and international users. Expertly administered the Windows Server 2003 and Microsoft Exchange while ensuring network and desktop security. Maintained and updated servers, workstations, and network printers while performing hardware repairs at remote locations. WELLS FARGO HOME MORTGAGE | MILWAUKEE, WI PC | LAN Analyst II 20062007 Assisted 1,200 on-site users and 2,500 remote users on level 2 software, systems, and peripherals. Successfully installed and configured operating systems and programs as well as network and local printers. Worked closely with technicians to provide hardware-related services at remote sites. Guaranteed all software patching and updates in adherence to security guidelines as well as enterprise systems compliance with Sarbanes-Oxley Act and corporate security guidelines for data encryption. Facilitated users on security guidelines and policies while performing network troubleshooting and closet connection wiring. THE SEDONA GROUP/IBM | VARIOUS LOCATIONS Lead Installer 2006 Contributed insights in the AERO 8 project which involved installation and configuration of Cisco 2811 Router/Switch combo units in agents' offices as well as testing of network connectivity after installation. TEKSYSTEMS, KOHL'S DEPARTMENT STORES | MENOMONEE FALLS, WI Systems Analyst 2006 Made use of PC Anywhere and Terminal Services in configuring servers and workstations while verifying all equipment for proper functioning and kept record of all changes. Supported on-site technicians on network stitches installation and configuration. Served as technical support for on-site technicians. THE SEDONA GROUP/IBM | VARIOUS LOCATIONS Lead Installer, State Farm Insurance AERO 5 and 6 Projects, Northern WI 20052006 Played a pivotal role during the AERO 5 and 6 projects which involved installation and configuration of Hewlett Packard Printers and Scanners and HP Workstations and IBM Laptops. Offered effectual assistance on new equipment transition to users through training on AERO 5 and 6 equipment operations. Took charge of AERO 5 and 6 equipment inventory and installation. EEARLIERARLIER PPOSITIONSOSITIONS HHELDELD:: TEKSYSTEMS/UMB FINANCIAL SERVICES | MILWAUKEE, WI Lead Installer SPEEDWAY PETROLEUM | SOUTHEASTERN, WI Lead Installer TEKSYSTEMS/JOURNAL BROADCAST GROUP | MILWAUKEE, WI Level II and III Help Desk Technician THE SEDONA GROUP/IBM | VARIOUS LOCATIONS Lead Installer CORETECHS, INC./Visa Debit Processing Service | BROOKFIELD, WI Systems Engineer/Web Developer SELECTEK, INC./ BARNES AND NOBLE | SOUTHEASTERN, WI Lead Installer/ New Store Setup 2 | P a g e
- 3. JOHN C. ZANCANAROJOHN C. ZANCANARO 4922 Morning Glory Drive, West Bend Wisconsin 53095 414.412.3032 | zancanarojohn@gmail.com INGRAM MICRO | NEWARK, CA Senior Network Administrator 駕 OO T H E RT H E R EE X P E R I E N C EX P E R I E N C E SPEED MERCHANT | SAN JOSE, CA Assistant Manager GOODIES AUTO STORES | SAN JOSE, CA Manager 駕 PP R O F E S S I O N A LR O F E S S I O N A L DD E V E L O P M E N TE V E L O P M E N T Certification:Certification: HTML and Web Design Certificate Program De Anza College, Santa Clara, CA Computer Science Certificate Program Evergreen Valley College, San Jose, CA Photography and Graphic Design Certificate Program San Jose City College, San Jose, CA Windows Networking and Systems Certificate Program Quick Start IT Training Center, Santa Clare, CA Microsoft Certified Systems Engineer (MCSE) Microsoft Certified Product Specialist (MCPS) in Windows NT Bay Networks TCP/IP Certified Training:Training: Ongoing Computer Based Training and Online Courses Wi-Fi (802.11) Wireless Networks Windows NT | 2000, 2003, 2008, 2012 Server/Network Administration Windows NT | Windows 95, 98, ME, 2000, XP, Vista, 7 | Windows 8 Administration 駕 TT E C H N I C A LE C H N I C A L AA C U M E NC U M E N Adobe Creative Suite: Photoshop, Dreamweaver Software: ArcServe, Audio, backup, Seagate Backup Exec, Cisco, Debit, ImageReady, IBM, IIS, Norton Ghost, Partition Magic, System Builder, pcAnywhere, TrackIt, management information system (MIS), RAM, Microsoft FrontPage, Database Software, Seagate Backup Exec, and Y2K Hardware: Dell, HP, Hewlett Packard Printers, Routers, Switch, Scanners, CPU, and USB Network: Bay Networks, Ethernet, Firewall, DHCP, DNS, LAN, WAN, Windows NT Server, Proxy Server, Hubs, SQL Server, T1, TCP/IP, VPN, WAN, 3-Com Wireless Access Points, IBM E-Servers, HP Wireless Points, and Cisco Wireless Access Points, HP ProLiant Servers, Dell Poweredge Servers Programming Language: Assembly, Javascript, and HTML Operating Systems: Windows Server 2000-2012, Windows NT Server 3.51 and 4.0, Windows 7-10, Vista, Windows XP, Windows 95, 98, ME, Windows 3.11, MS-DOS, Red Hat Linux, Fedora Linux and Ubuntu Linux 3 | P a g e