JO HENRY Resume 2016 revised
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Jo Henry has over 30 years of experience in insurance, real estate, property management, and human resources. She currently works as an office administrator for a realty company, utilizing skills in organization, communication, and technology. Previous roles include positions in insurance agencies, a veterinary office, property management, and human resources. She holds a bachelor's degree and multiple insurance licenses.
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JO HENRY Resume 2016 revised
- 1. JO HENRY 310 E Lee Avenue Weatherford, TX 76086 (916) 747-3023 mobile texasjo2010@gmail.com CORE STRENGTHS -Property & Casualty, Life, Accident & Health Insurance License with Texas Department of Insurance -Client Advocate, Skilled at complaint handling and resolution -Exceptional organizational and project management abilities -Excellent verbal and written communication skills including public speaking PROFESSIONAL EXPERIENCE REALTY WORLD PROFESSIONALS Office Administrator 2014 to Present Implement and manage all systems for buyers, sellers, lead generation, database and information management Support broker and agents in all aspects of agent/client communication and real estate transactions Assist with marketing strategy development and implementation, including social media marketing Maintain agent records for state compliance requirements Complete monthly reports for clients and broker Vendor selection, management and communication EQUINE EMBRYO TRANSFER FACILITY- DR. DAVE JASKO Vet tech/office assistant 2013 – 2015: part-time -Assisted veterinarian with equine embryo transfers and care of horses -Processed contracts, invoices and state required forms STATE FARM INSURANCE Insurance Associate 2011-2013 -Promote agency products to customers in person, by telephone and in writing -Interview prospective clients to learn their financial needs and discuss existing coverage -Present and clearly explain insurance policy options based on client needs and goals -Prepare and submit all documentation required to process applications and service accounts -Promote client retention through high-quality service and follow through -Pursue continuing education and training programs to advance professional development McCLATCHY INSURANCE AGENCY Insurance Broker, 2005 to 2011 - Researched coverage and premium options to supply clients with needs based coverage - Presented account proposals in a professional and timely manner
- 2. - Responsible for premier client retention through high-quality service and follow through - Provided sales, service and claim assistance for personal and commercial lines clients -Assisted individuals and small groups in selecting appropriate health and dental plans SCHARFF, PLANTE & HANSEN, LLC Managing Partner 2000 to 2011 -Assisted in procurement of commercial office building -Coordinated major tenant improvements -As property manager, maintained lease compliance, timely collected rents and paid invoices, taxes and insurance -Hired and supervised janitorial, maintenance and landscaping crews -Maintained all financial records for the company and met SBA loan requirements -Supervised the budgeting and control of operating and capital expenditures -Provided monthly reports and recommendations to business partners -Administered retirement and health insurance plan for office WESTERN FARM CREDIT BANK Director of Training, Human Resources Department 1984 to 1990 -Developed and directed Bank and Association training programs for credit, appraisal and legal functions of five state region -Worked with outside consultants on communication and negotiation workshops -Prepared and administered budgets for the training department -Recruited Loan Officer/Appraiser Trainee program candidates from major universities -Supervised trainees, approved expenses, arranged training assignments and job placement upon successful completion of program COMMUNITY INVOLVEMENT -Elementary School Art Docent , Sacramento, CA -Fremont Presbyterian Women’s Ministry Board Member -Sacramento Literacy Foundation Volunteer -Public School Volunteer in art, reading and fund-raising EDUCATION and LICENSING Texas A&M University – Bachelor of Science in Agricultural Economics General Lines Agent- Property and Casualty, Life, Accident, Health & HMO Licensed with Texas Department of Insurance National Alliance, Certified Insurance Service Representative (CISR) Designation Computer Program Proficiencies include: Microsoft office, AMS 360, Hawk Management System, State Farm Agency Management System, Top Producer , Back Agent Real Estate Management System and North Texas Real Estate Information System