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- 1. KAREN F. LABAGNARA 53 Yantecaw Avenue, Bloomfield, NJ 07003 Home: 973-338-1491 PROFESSIONAL EXPERIENCE: Barnabas Health, West Orange, NJ 07052 10/31/2011 – present Newark Beth Israel Medical Center, Newark, NJ System Analyst for Physician Applications • Responsible for implementing and supporting Tiger Text Secure Messaging, Impravata Single Sign on solution, Medaptus Charge Capture program, Micromedex 360 CI software (mobile access to patient information), Mmobile Cerner smartphone software (mobile access to Cerner data), Dr First Eprescribing software Support of all applications includes testing, break fix, builds, training, upgrades, demonstrations and coordinating meetings with physicians • Maintain hospital intranet page using Microsoft Sharepoint • Responsible for assisting Physicians with Cerner EMR utilization • Responsible for training and creating physician accounts for Health-E-Citi HIE application • Responsible for all support of physician smart phones (blackberry, android and iphone) • Responsible for account creation, installing and configuring MobileIron smart phone security software on Apple/Android devices • Responsible for assisting physicians with setting up their personal and office workstations/ipads/tablets/laptops with Citrix for remote access to hospital applications • Responsible for expediting account creation and application access for new physicians • Responsible for training physicians on hospital applications • Serve as Physician Liaison and physician point of contact for all IT issues • Responsible for working with vendors on new software solutions • Assist in recruitment of new analysts for Physician support • Serve as Lead on projects involving physician support Atlantic Health, Morristown, NJ 07960 7/9/2001 – 10/15/2011 Systems Analyst II – Application Support (3/28/2011 –9/30/2011) • Responsible for supporting McKesson Surgical Applications (Horizon Surgical Manager, Pathway Healthcare Scheduling). This includes break fix, testing, upgrades, and enhancements. • Responsible for supporting the Patient Tracking System in Same Day Surgery • Responsible for monthly and quarterly audits for 12 different applications. • Responsible for organizing weekly meetings regarding future upgrades and projects with the OR staff. Systems Analyst III – Physician Support Team (6/24/2007-3/25/2011) Recruited to support systems used specifically by Atlantic Health’s Physician groups and their office staff members • Responsible for supporting the following Physician applications: Clinical Xpert Navigator, Charge Capture and Handoff, McKesson Physician’s Portal (Physician Clinical Database), McKesson Horizon Expert Orders (Physician Computer Order Entry), McKesson Horizon Ambulatory Care (Electronic Medical Record), McKesson Star Navigator (Physician Information tables for registration and billing) McKesson Care Manager (Clinical Database) and the Physician Echo Credentialing System
- 2. KAREN F. LABAGNARA 53 Yantecaw Avenue, Bloomfield, NJ 07003 Home: 973-338-1491 PROFESSIONAL EXPERIENCE (continued): • Responsible for supporting the following hardware: Smart Phones (Blackberry, Samsung, IPhones, etc.), Hand Held organizers (Palm Pilots, IPAQs). Installed email and Clinical Xpert Navigator on devices. • Responsible for working with vendors during application upgrades and/or new implementations • Responsible for visiting Atlantic Health sites to provide IT support to the physicians and participate in committees designed to determine their needs • Responsible for the creation of application accounts for Physicians and their staff members. • Responsible for coordinating and running training classes for Physicians and Nurse Practitioners for the Horizon Expert Order program (Physician Computer Order Entry) • Responsible for assisting Physicians and their staff in accessing hospital systems remotely via vpn software and certificate file and/or key fob. This includes installing VPN software on MAC and PC workstations at their offices. • Responsible for implementing EMR programs at Physician offices. • Responsible for assigning work tickets to staff (queue monitor) • Responsible for providing on call support every 5th week • Responsible for acting as interim manager when current manager is on vacation or upon her request. This includes completing payroll, schedules, attending meetings and serving as contact person in her absence Systems Analyst II – Enterprise Management Team/SMS (11/2006 – 6/21/2007) Responsible for packaging and testing of applications for enterprise wide distribution • Responsible for research, testing and implementation of new enterprise software solutions • Served as Pointsec encryption software administrator • Participated in committees and workgroups dedicated to enterprise initiatives • Collaborated with the hospital sites to ensure enterprise software implementations • Prepared and presented in-services and training sessions at the sites when new enterprise wide software initiatives were implemented Information Systems Coordinator (Mountainside Hospital, Overlook Hospital) Recruited to organize and coordinate day to day operations of the IS department at Mountainside Hospital, Montclair, NJ (7/9/2001 – 11/2005) and Overlook Hospital, Summit, NJ (11/2005 - 11/2006). • Supervised site based IS desktop support staff • Responsible for IS data center facilities and systems on a 24/7 basis • Served as Technical lead for IS staff • Responsible for site based scheduling, supervisory and payroll issues for AH and consultant desktop support staff • Coordinated site based IS projects and work with all Tiers of IS (Server, Network, analysts) • Monitored and coordinated the daily support operations of 15 offsite AH facilities with a Remote Site Support team of 3 technicians. Served as primary contact for all new projects and initiatives affecting the main hospital and these remote sites • Assigned work requests to Support Specialist staff and monitored work order queue • Attended departmental and project meetings • Held monthly staff meetings • Prepared and presented 6 month and annual performance evaluations to desktop support staff
- 3. • Responsible for all site based asset inventory • Responsible for research and purchase of all computer related equipment for customer KAREN F. LABAGNARA 53 Yantecaw Avenue, Bloomfield, NJ 07003 Home: 973-338-1491 PROFESSIONAL EXPERIENCE (continued): IMI Consulting, Iselin, NJ (8/10/1998 – 7/2001) Projects: PSEG, Newark, NJ – Desktop Support Specialist • Responsible for break/fix of all PCs/laptops and peripherals • Responsible for the installation and troubleshooting of software products NCR, Woodbridge, NJ - Technical Facilities Specialist • Responsible for break/fix of all PCs/laptops and peripherals in developer’s test environment. • Installed and configured NT servers • Created and maintained Microsoft NT and Novell user accounts • Responsible for the installation and troubleshooting of software products Saint Barnabas Medical Center, Livingston, NJ 4/28/86 – 8/14/1998 PC Support Specialist • Provided software support (Microsoft Office, Windows 95, Windows 3.11, Lotus, and Microsoft Exchange). • Developed, implemented and maintained 15 Microsoft Access databases for various hospital departments. • Provided administration on Novell 3.12 servers (login scripts, user accounts, and server maintenance). • Configured, implemented and maintained Novell Server backup solution Arcserve for Netware. Assistant Director for Unit Clerk Management • Responsible for all shift managers and daily functions of unit clerk management department • Developed departmental policies and procedures • Attended all departmental and project meetings Pharmacy Technician • Prepared daily patient and employee medication doses under the supervision of a licensed pharmacist. • Delivered patient medications to the nursing units and stocked the medication closets
- 4. KAREN F. LABAGNARA 53 Yantecaw Avenue, Bloomfield, NJ 07003 Home: 973-338-1491 Educational Coordinator for Unit Clerk Management • Developed and presented the unit clerk medical transcription and computer training program. • Maintained the departmental policy and procedure manual Shift Manager for Unit Clerk Management • Supervised all evening unit clerks • Served as point of contact for charge nurses for all supplies needed during off shifts • Prepared schedules, unit coverage and staff evaluations. Unit Clerk • Transcribed patient medical orders from paper chart to the MIS computer system. • Answered patient call system. • Served as point person at various nursing unit front desks EDUCATION Academic: Master of Public Administration 5/1992 Seton Hall University, South Orange, NJ Bachelor of Social Work and Psychology 1/1984 Ramapo College of New Jersey, Mahwah, NJ Technical: ITIL Certification 2008 Flexnet Packaging Administrator 1/2007 Microsoft Certified System Administrator - 9/22/2004 Comp TIA Security + - 6/8/2004 Microsoft Certified Professional - 6/2/2004 Certified Network Engineer Netware 5 - 2/15/1999 Computer Programming Certificate - 8/1994
- 5. REFERENCES AVAILABLE UPON REQUEST
- 6. REFERENCES AVAILABLE UPON REQUEST