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Nohemy Reynolds Resume 06.17.2015 (2)
- 1. Nohemy Reynolds Chicago, IL 60613 773-633-5458(Mobile) nohemy.reynolds@gmail.com Applications Analyst /Desktop Support Healthcare Systems Analysis / Support • Project Management • Decision-Making Focus on Continuous Improvement • Ensure Safe Operations / Compliance • Driven Results SUMMARY • Comprehensive career in supervising and handling the setup, operation and maintenance of a wide variety of healthcare applications • Strong technical ability and understanding of system processes • Proven leadership ability, guiding team to accomplish departmental deadlines and goals • Bilingual (Spanish) • Prior military service EXPERIENCE Lurie Children's Hosp., LIS Applications Analyst 2010 – 2014 • Supported systems and applications for Clinical Laboratory: System upgrades and testing, software / hardware, troubleshooting, password / security and end user training • User / Trainer: Sunquest / Mysis, Epic, CoPath, PowerChart, Primes, Cerner, SoftMed, Kronos, 3M Coding System, MedAssets, MS Suite, Visio, Crystal Reporting (SQL); Chronicles Master Files • Primary systems support: Epic, Sunquest / Mysis Gateway, CoPath • On-call / Helpdesk support (one week out of month), including ticketing • General Systems Overview Training: New staff / Pathologists (Epic, SQ, Intranet, Lab Directory) • Process improvement for Lab: Composed policies and procedures, trained staff, and served as primary resource for billing systems issues • Maintained production goals for LIS department • Maintained excel spreadsheets for creating Laboratory test codes (orderable / chargeable), tracking performance and billing workflows (audits)and Laboratory Charge Master (CDM) • Supported Call Center (Created Training Manual for Department) and maintained Laboratory Test Directory • Promoted within department from Call Center to LIS Applications Analyst Northwestern Memorial Hosp, Resource Coord/Reference Laboratory 2006 – 2009 • Managed daily operations for 10+ staff members (Senior Medical Technologists) • Principal Trainer: Sunquest, Mysis, PowerChart, Primes, PeopleSoft and Kronos applications, Quest, Mayo, Esoterix, Focus, Blood Center and Viracor Lab Test ordering systems and Records Scanning • Managed billing for Reference Laboratory: Invoicing, CPT / ICD-9 Coding / Pricing, Charge Edit Reports, Primes billing system, Fee Schedules and Overdue / Pending Reports • Maintained inventory: Supplies (SoftMed system) and office hardware (faxes, phones, scanners, storage systems, centrifuges and shipping supplies) • Compliance leadership: Assured adherence to accurate specimen processing, composed quality improvement documents, attended regulatory meetings, followed IATA Standards, wrote Standard Operating Procedures and created all training materials • Primary Customer Service Contact for Reference Laboratory: Supported Technical Coordinators and Laboratory Managers, performed specimen resolution, met with outside representatives / vendors, created client relationships and lead meetings /presentations • Promoted within department from MLT to Coordinator
- 2. Reynolds Resume Page 2 Providence Alaska Medical Center, Lead Medical Laboratory Technician 2003 – 2006 Alaska's largest hospital (350 beds) • Primary systems trainer for all staff (Cerner, Reference Labs) • Managed daily operations for 20+ Phlebotomists with wide range of skills / abilities • Oversight of blood collection: Inpatients / Outpatients, Satellite facilities • Developed QC tools for Phlebotomy Department, conducted staff annual reviews, interviewed new hires, staff scheduling, QA training and followed IATA Standards • Compliance: Leadership support for outpatient, core labs, preop, and all administrative personnel. Performed investigation of unusual occurrences • Primary department contact for clinicians: Collection / stability of esoteric testing and delays. Assured all pending reports completed and specimens accounted for and resulted / reported if critical in a timely manner. • Billing: CPT codes / Pricing and Fee Schedules • Promoted within department from Phlebotomist to Lead Phlebotomist OTHER EXPERIENCE Medical Laboratory Specialist • Laboratory Information Systems • Revenue Cycle workflows • Microbiology, Referred Testing and Phlebotomy Supervisor • Team leadership • Customer service and Compliance, including Quality Assurance(All positions, including Call Center) • Medical Laboratory Sciences: Chemistry, Hematology, Coagulation, Microbiology, Parasitology, Virology, Toxicology, Urinalysis, Immunology, Genetics and Blood Banking • Medical Insurance/Billing: Preauthorizations / Precerts, Referrals, ABN's, Revenue Cycle, CDM, RAC Audits • Call Center: Wrote Standard Procedures, supported CB Module of Sunquest, composed customer service satisfaction surveys, created staff training manuals EDUCATION & TRAINING • Certified Medical Laboratory Specialist, Air University,United States Air Force, Maxwell AFB • Associates, General Studies, Rio Salado CC, AZ • Sunquest Applications Training Certificates: Sunquest Laboratory Functions:Conventions Sunquest Laboratory Systems Sunquest Laboratory Collection Manager v4.2 • Certificate of Training:Bookkeeping, NYC Board of Education • Certificate of Training:The Language of Customer Service, University of Nevada Las Vegas SCHOOL AWARDS & HONORS • Certificates of Achievement, American Association of Laboratory Science: Principles of HSV Infections, Flow Cytometry / Coulter,LEAN Principles of Immunophenotypic,Molecular Genetics & Cytogenic Studies Principles of Incompatible Organ Transplants,Radiation & Leukemia Principles of Vitamin D Testing