![PROFESSIONAL EXPERIENCE
• SAHARACOMMUNICATION.
Designation – Projects & Services Engineer 1 jun 2011 to 25 Jan 2012
• ZEN ONLINE
Designation – Projects & Senior Telecom Engineer 31 jan 2012 to Present
As a Projects & Services Engineer
• Ability to implement and maintain the AVAYA Contact Centre products.
• Specialized in Avaya Communication Manager ( CM )
• Configuration of DS1 cards with various types of signaling [ ISDN-PRI,CAS,robbed bit]
• Handling all the physical cabling structure [MDF,IDF]
• Implementation & Upgrade of Polycom units.
• Regular up gradation of firmware for DS1cards, Medpro, Media Servers.
• Involved in an activity in Dial plan change process.
• Creating Trunk groups & monitoring of all trunks [ISDN,TIE]
• Monitoring & resolving alarms ,errors
• Maintaining Agent ID creation and giving Skill levels.
• Handling both Inbound / Outbound configurations
• Handling Intuity Audix ,Creating voice mailbox for extensions
• Handling Daylight savings changes
• Handling all the physical cabling structure [MDF,IDF]
• Superior coordination of user acceptance testing of final Project deliverables through
iterative evolutions.
• Review all the completed work with customer spark and identify the any unresolved
issues and remediate.
• Review preliminary project plan, methods and procedures in internal and external
kickoffs.
• Configuring, Managing and Maintaining Networking Equipments.
• Network processing, centralized and distributive network connection Installing,
configuring and administering network technologies
• Checking the day to day tickets from customer and giving the support over telephone.
• Planning the activity for customer to upgrades and preventive maintenance.
• Remote administration and attend the major issues at site.
• Document preparations and database maintenance.
• Monitored and tracked problem resolution tickets through the
support desk. Identified trends to service clients better.
• Managed all support functions for multiple Avaya Switch and
Voicemail systems. Implemented Avaya switch and voicemail systems
at multiple locations](https://image.slidesharecdn.com/7d77505b-430e-42c5-b9e5-e588b7a47715-150511082133-lva1-app6892/85/Karthik-P-doc-2-320.jpg)
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- 1. KARTHIK P #198, Labour colony, Gundy industrial Estate, Chennai-32. Contact: +91-9688499444/ Email: karthikjn15@gmail.com AVAYA TELECOMMUNICATIONS PROFILE Avaya Implementation Specialist with over 3+ years of experience in the telecoms industry, working for leading System Integrators. I have a proven record of successfully leading multiple large scale implementation projects and system upgrades across South India for major clients such Engineers india pvt ltd,Ramanujar IT park,Taital park, Anamalai Agency,Karunya university,Anna university Coimbatore,Vinayaka university,Mahendra university,VIT ,Induslnd Bank ,Saint Gobain Glass India ltd, etc. ,I’m a committed and confident individual with strong work ethics and excellent organizational skills. Able to communicate effectively in a client facing environment, I can identify all technical requirements and provide clear analysis and recommendations am too able to take ownership of issues and react to pressure in a calm manner giving confidence to the PM team and the client. I consider myself a valuable asset to any telecoms organization. Experience Summary • A competent & result oriented Electronics & Communication Engineer with Telecommunication Professional with over 3+ years of industry experience. This experience includes installation, programming, maintenance and troubleshooting of diverse range of telecommunication equipment. I have extensive Avaya programming, design, security, project management and disaster recovery experience. I have excellent business communication skills. I have the ability to listen to the customer and offer multiple telecommunication options to assist in meeting the needs of their business requirements. I have been responsible for large call center traditional and VOIP telecommunication sites. • Knowledgeable in handling contact center's call-flow from the trunks, thru the VDNs and vectors to the agents' voice terminals. • Knowledgeable of agents' skill handling, changing of agents' login-IDs, agents' skill number/level, reason codes and auxiliary codes, familiar with the Call master series of voice terminals. • Knowledgeable in administering user voicemail and their password. • Served as on-site Technical Support in karunya university, Mahendra Group, Vel Tech university , Advanced Contact Solutions and Intercontinental Hotels Group contact centers Skills Avaya IP Office ,Avaya servers and Gateway installations, Call Management System (Sun Microsystem Server), Definity PABX/Servers (G3csi, G3si, G3r), IP Data networking skills ,Polycom Teleconferencing System , Polycom Polycom Polycom Video conferencing ,.NEC PBX,ARIA EPABX,Access control TYCO cem system using R10 reader and 610F biometic ,ESSL Access system,Honyvel Fire Alarm ,Siemens Fire Alarm System,DST fire Alarm System,Ahuja PA system,Bosch PA System,
- 2. PROFESSIONAL EXPERIENCE • SAHARACOMMUNICATION. Designation – Projects & Services Engineer 1 jun 2011 to 25 Jan 2012 • ZEN ONLINE Designation – Projects & Senior Telecom Engineer 31 jan 2012 to Present As a Projects & Services Engineer • Ability to implement and maintain the AVAYA Contact Centre products. • Specialized in Avaya Communication Manager ( CM ) • Configuration of DS1 cards with various types of signaling [ ISDN-PRI,CAS,robbed bit] • Handling all the physical cabling structure [MDF,IDF] • Implementation & Upgrade of Polycom units. • Regular up gradation of firmware for DS1cards, Medpro, Media Servers. • Involved in an activity in Dial plan change process. • Creating Trunk groups & monitoring of all trunks [ISDN,TIE] • Monitoring & resolving alarms ,errors • Maintaining Agent ID creation and giving Skill levels. • Handling both Inbound / Outbound configurations • Handling Intuity Audix ,Creating voice mailbox for extensions • Handling Daylight savings changes • Handling all the physical cabling structure [MDF,IDF] • Superior coordination of user acceptance testing of final Project deliverables through iterative evolutions. • Review all the completed work with customer spark and identify the any unresolved issues and remediate. • Review preliminary project plan, methods and procedures in internal and external kickoffs. • Configuring, Managing and Maintaining Networking Equipments. • Network processing, centralized and distributive network connection Installing, configuring and administering network technologies • Checking the day to day tickets from customer and giving the support over telephone. • Planning the activity for customer to upgrades and preventive maintenance. • Remote administration and attend the major issues at site. • Document preparations and database maintenance. • Monitored and tracked problem resolution tickets through the support desk. Identified trends to service clients better. • Managed all support functions for multiple Avaya Switch and Voicemail systems. Implemented Avaya switch and voicemail systems at multiple locations
- 3. • Cleared or identified Avaya alarms when they occurred and contacted the appropriate vendor for service. PROJECT DETAILS: Project 1: Name : AVAYA IP OFFICE IP500 v2 Client : Clariant india Role : Project Implementation service engineer Duration : May 2012 to Present Description : Following activities were performed as a part of the project: • Avaya voicemail pro installation and configuration. • Avaya IP phone 1608/1616 and Analog phones – Installation and Configuration. • Service Calls -Troubleshooting services in Avaya CM server and Juniper switches. Project 2: Name : Avaya-Voice & Nortel-Data– Installation Configuration Client : Tidel Park, Coimbatore – Govt of Tamil Nadu Role : Project Implementation & service Engineer Duration : May 2012 to Dec 2013 Description : Following activities were performed as a part of the project: • NORTEL -4526T-PWR/5650FD/5650 TD Series Switches -Installation, Configuration & Routing. • NORTEL -IP Phone1220/1230 -Installation, Configuration. • AVAYA CM-SCS 4.0 Voice Server -Installation, Configuration. • AVAYA- Network Management Software (NMS) Server-Installation, Configuration. • Audio codes MP114 FXO/FXS/MEDIANT 1000-Installation, Configuration • ADC krone 3000x3000 pair module ADC krone Fiber cable 6coreMM/12coreSM/12coreMM/20pair cable. • PRI Trunk Line Termination and Configuration For Avaya trunks and Videoconference • IBM blade 1TB and 16TB storage servers Linux and windows – Installation and Configuration. • Windows server 2003, 2008 R2 and SQL server 2008 – Installation and Configuration. • Polycom (HDX7000HD) Video Conferencing full setup – Installation and Configuration.
- 4. Project 3: Name : Avaya ip office –ip500v2 Client : Induslnd Bank Role : Project Implementation & service Engineer Duration : May 2012 to Present Description : Following activities were performed as a part of the project: • Configuration and Troubleshooting for Avaya IP trunking and SCN Networks with , INDUSlND BANK _CHENNAI, INDUSlND _ BANGALORE , INDUSlND _ PUNE , INDUSlND _ COIMBATORE , INDUSlND _ KOLKADA. • AVAYA IP OFFICE Communication Managers 8.1, and Avaya 1608/1616 IP phones and Analog phones – Installation and Configuration. • Installing and configuring VM PRO Avaya site administrator. • Configuring Station in CM server with respective skill set. • Creating VDN, VECTOR and Hunt-group. • Knowledge in AAR, ARS and Uniform Dial plan analysis. • Configuring VDN in Avaya-CM servers. • Monitoring Trunk and PRI status and identifying the errors in trunk. • Managing the PRI Lines & Configuring with AVAYA Server. • Managing and maintaining Logger server. • Managing and maintaining CDR report. • Taking and scheduling backup and upgrading CM, AES servers. • Managing and maintaining voice Logger. • Managing and maintaining CM, AES servers. • NICE Systems for Avaya phone Call recording. Project 4: Name : NEC s8100 –VOICE COMMUNICATION Client : Mahendra Group Role : Project & service Engineer Duration : June 2011 to Present Description : Following activities were performed as a part of the project: Description : Following activities were performed as a part of the project:
- 5. • NEC PBX Communication Server, IP phones and Analog phones – Installation and Configuration.. • Creating pri and Hunt-group. • Knowledge in AAR, ARS and Uniform Dial plan analysis. • Taking and scheduling backup Project 5: Name : Tyco Access and Siemens fire alarm ,Bosch PA system. Client : Engineer s india pvt lmt Role : Project & service Engineer Duration : June 2014 to Present Description : Following activities were performed as a part of the project: . • Configuring Tyco Access control and R10 Reader with respective skill set. • Creating Access permission Group. • Knowledge in visitor pass Management. • Configuring AED and Overview Map. • Monitoring Rolling Display. • SIEMENS- Fire Alarm system -Installation, Configuration . • Bosch –PA System -Installation, Configuration. • TYCO DSC – Surveillance Camera -Installation, Configuration. Project 6: Name : project – Installation, Commissioning & Services Client : Cookson India Pvt Ltd,Chennai. Role : project engineer Duration : June 2014 to Present Description : Following activities were performed as a part of the project: • AVAYA IP OFFICE PBX Communication Managers 9.1 , and Avaya 1608 IP phones and Analog phones – Installation and Configuration. • Installing and configuring pri • Monitoring Trunk and PRI status and identifying the errors in trunk. • Managing the PRI Lines & Configuring with AVAYA Server. • Taking and scheduling backup . • HP Switch -1920G POE Series Switches -Installation, Configuration & Routing.
- 6. • Tyco Access –Cem system Access control -Installation, Configuration. • Bosch- PA System -Installation, Configuration. • Tyco – INSTRUSION ALARM SYSTEM (PANIC DOOR)-Installation, Configuration. • CABLING– Handling all cabling structure and Design . EDUCATION B.E (Electronics &Communication Engineering) 2011 JAYA College of Engineering & Technology, Affiliated to Anna University; 65 % D.E.E.E 2008 State Technical Board; 83% XII 2005 State Board; 55% X 2003 State Board; 50% Technical Skills C Programming, Windows, MS Office and Internet Applications Trainings Undergone Professional Training: • Successfully I’ve completed the CCNA training Industrial Training: Completed in plant trainings from Tamilnadu cement factory, Rajapalayam. Date of Birth: 15th may 1987 Languages Known: English and Tamil. Passport No: K9942868 DECLARATION: I hereby declare that the information furnished above is true to the best of my knowledge and belief. Place: Date: (KARTHIK.P)
- 7. • Tyco Access –Cem system Access control -Installation, Configuration. • Bosch- PA System -Installation, Configuration. • Tyco – INSTRUSION ALARM SYSTEM (PANIC DOOR)-Installation, Configuration. • CABLING– Handling all cabling structure and Design . EDUCATION B.E (Electronics &Communication Engineering) 2011 JAYA College of Engineering & Technology, Affiliated to Anna University; 65 % D.E.E.E 2008 State Technical Board; 83% XII 2005 State Board; 55% X 2003 State Board; 50% Technical Skills C Programming, Windows, MS Office and Internet Applications Trainings Undergone Professional Training: • Successfully I’ve completed the CCNA training Industrial Training: Completed in plant trainings from Tamilnadu cement factory, Rajapalayam. Date of Birth: 15th may 1987 Languages Known: English and Tamil. Passport No: K9942868 DECLARATION: I hereby declare that the information furnished above is true to the best of my knowledge and belief. Place: Date: (KARTHIK.P)