This document discusses research on using avatars to provide airport information to passengers at NYC area airports. Key points:
- Avatars in the form of life-sized projections on screens would dispense flight information to passengers.
- The avatars are meant to supplement existing customer service representatives, not replace them.
- Speaking to an avatar may be more convenient than calling a live representative due to complications and time of phone calls.
- The avatar technology could be a harbinger of more automated airport experiences in the future.