This document discusses research on using avatars to provide airport information to passengers at NYC area airports. Key points:
- Avatars in the form of life-sized projections on screens would dispense flight information to passengers.
- The avatars are meant to supplement existing customer service representatives, not replace them.
- Speaking to an avatar may be more convenient than calling a live representative due to complications and time of phone calls.
- The avatar technology could be a harbinger of more automated airport experiences in the future.
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1. Interactive Life via Avatar Brandon Chivers
FA102a, Research and Brand Development!
2. Interactive Life via Avatar Brandon Chivers
Assignment One, Research
Avatars to replace some humans at NYC
area airports!
http://www.kurzweilai.net/avatars-to-replace-humans-at-nyc-area-airports
3. Interactive Life via Avatar Brandon Chivers
Assignment One, Research
Projected Avatar on life-sized flat screen in
airports to dispense flight information. !
http://www.kurzweilai.net/avatars-to-replace-humans-at-nyc-area-airports
4. Interactive Life via Avatar Brandon Chivers
Assignment One, Research
Shes not replacing anybody, shes
supplementing the existing force of
customer care representatives,!
http://www.nytimes.com/2012/08/09/nyregion/la-guardias-digital-avatar-gives-passengers-airport-information.
html?_r=0
5. Interactive Life via Avatar Brandon Chivers
Assignment One, Research
Speaking to a live representative on the
phone is complicated and time consuming,
[] harbinger of a more automated
experience.!
http://www.nytimes.com/2012/08/09/nyregion/la-guardias-digital-avatar-gives-passengers-airport-information.
html?_r=0
6. Interactive Life via Avatar Brandon Chivers
Assignment One, Description of Future Product or Service
Interactive life-like Avatar !
7. Interactive Life via Avatar Brandon Chivers
Assignment Two, Naming Process
Simulated!
Customer Service!
Avatar !
Experience!
Representative!
Technology!
Interactive!
Projected!
Dispense!
Informational !
8. Interactive Life via Avatar Brandon Chivers
Assignment Two, Naming Process
Avatar + Technology = !
Avtech!
Suggests the services offered without
ambiguity. Yet, sounds distinct and engaging
in the branding of the company.
9. Interactive Life via Avatar Brandon Chivers
Assignment Two, Brand Character Diagram
PERSONA
professional
inspiring
ambitious
surreal
Avtech
LANGUAGE
complex
revolutionary
user-experience
Serious
TONE
scientific
helpful
technological
advance
PURPOSE
Enable
Amplify
Captivate
Interactive
10. Interactive Life via Avatar Brandon Chivers
Assignment Three, Logotype Research, Word from Diagram
I chose, "Interactive as the word from the
brand character diagram.!
11. Interactive Life via Avatar Brandon Chivers
Assignment Three, Logotype Research
https://www.cvta.org/images/member-logos/Neutron-Interactive-logo.jpg!
http://www.fuel.ie/oldsite/easyedit/pictures/productpictures/project-orbit_logo.jpg!
http://michelledash.com/wp-content/uploads/2009/04/q.bmp!