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Marty Bates
1190 Cordova Club Dr
Cordova, TN 38018
662-231-9700
mb62@comcast.net
Objective
A position which provides the opportunity to leverage my extensive operational experience and leadership skills
Qualifications
Experienced professional with exceptional planning and crisis management skills
Education
High school graduate with college courses in business and accounting
Relevant Experience
Service Operations Manager
Hill Rom Medical Equipment
Jan 2008  Present
 Provide direct supervision, leadership, coaching, and daily direction for multi-site geographically dispersed
staff consisting of 15 non-exempt associates.
 Overall responsibility for training and performance in the areas of safety, continuous improvement,
adherence to SOPs and work instructions for a technical and customer service focused team.
 Maintain effective relationships with customers.
 Establish strong communication links with sales team to review financial and profitability goals, customer
service plans and growth opportunities across the rental, purchased, and Asset Advantage businesses.
 Working knowledge of all areas of company or customer owned products for Rental, Asset Advantage,
Capital and Outsourced Medical Equipment (OME).
 Responsible for the achievement of cost targets, customer satisfaction, associate development, and
operational improvements.
Operations Manager
J & B Services, Inc
Tupelo, Ms
2000  2007
 Direct supervision of approximately 70 employees with the goal of unparalleled customer service.
 Develop and implement rate schedules.
 Develop route plans and load sequences for key corporate accounts.
 Negotiate with contract carriers to obtain cost savings for customers while maintaining high service levels.
 Monitor performance levels of contract carriers as well as company trucks,
 Train new employees and provide coaching for existing employees at all levels.
 Primary contact for customer service issues for key accounts.
 Primary contingency manager for immediate resolution of service interruptions
Operations Manager
Great American Lines
Memphis, TN
1993-2000
 Performed operations, dispatch and sales duties for 40 truck refrigerated fleet.
 Recruiting, training and retention of drivers.
 Develop and implement route and rate schedules for key accounts.
 Daily contact with key accounts to maintain high service levels
Traffic Manager
The Schaper Co
Tupelo, Ms
1990  1993
 Utilized both company fleet and contract carriers to deliver 60 - 80 loads of fresh poultry per week.
 Developed routing and loading sequences for all loads.
 Monitored seven regional loading facilities to insure compliance with preplanned routing instructions.
 Prepared weekly, monthly, and annual cost analysis and service level compliance reports for senior
management.
 Monitored carrier service levels and initiated corrective action as required.
 Reacted to and resolved service recovery situations on an immediate basis.
US Air Force
1981  1986
 Medical Service Technician in various departments including, intensive care, surgical ward and allergy clinic.
References Available Upon Request

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Marty bates resume

  • 1. Marty Bates 1190 Cordova Club Dr Cordova, TN 38018 662-231-9700 mb62@comcast.net Objective A position which provides the opportunity to leverage my extensive operational experience and leadership skills Qualifications Experienced professional with exceptional planning and crisis management skills Education High school graduate with college courses in business and accounting Relevant Experience Service Operations Manager Hill Rom Medical Equipment Jan 2008 Present Provide direct supervision, leadership, coaching, and daily direction for multi-site geographically dispersed staff consisting of 15 non-exempt associates. Overall responsibility for training and performance in the areas of safety, continuous improvement, adherence to SOPs and work instructions for a technical and customer service focused team. Maintain effective relationships with customers. Establish strong communication links with sales team to review financial and profitability goals, customer service plans and growth opportunities across the rental, purchased, and Asset Advantage businesses. Working knowledge of all areas of company or customer owned products for Rental, Asset Advantage, Capital and Outsourced Medical Equipment (OME). Responsible for the achievement of cost targets, customer satisfaction, associate development, and operational improvements. Operations Manager J & B Services, Inc Tupelo, Ms 2000 2007 Direct supervision of approximately 70 employees with the goal of unparalleled customer service. Develop and implement rate schedules. Develop route plans and load sequences for key corporate accounts. Negotiate with contract carriers to obtain cost savings for customers while maintaining high service levels. Monitor performance levels of contract carriers as well as company trucks, Train new employees and provide coaching for existing employees at all levels. Primary contact for customer service issues for key accounts. Primary contingency manager for immediate resolution of service interruptions
  • 2. Operations Manager Great American Lines Memphis, TN 1993-2000 Performed operations, dispatch and sales duties for 40 truck refrigerated fleet. Recruiting, training and retention of drivers. Develop and implement route and rate schedules for key accounts. Daily contact with key accounts to maintain high service levels Traffic Manager The Schaper Co Tupelo, Ms 1990 1993 Utilized both company fleet and contract carriers to deliver 60 - 80 loads of fresh poultry per week. Developed routing and loading sequences for all loads. Monitored seven regional loading facilities to insure compliance with preplanned routing instructions. Prepared weekly, monthly, and annual cost analysis and service level compliance reports for senior management. Monitored carrier service levels and initiated corrective action as required. Reacted to and resolved service recovery situations on an immediate basis. US Air Force 1981 1986 Medical Service Technician in various departments including, intensive care, surgical ward and allergy clinic. References Available Upon Request