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R FOWLER CV 2017
- 1. CURRICULUM VITAE RUPERT FOWLER An effective and enthusiastic manager with wide ranging experience of sales, marketing, customer service, business development and office management, gained within a variety of different industries. Key skills include: exceptional communicator; well-developed administration, organisational and training skills; experienced at motivating and leading staff; thrives on meeting and exceeding targets; able to maintain a consistent focus on high-quality service delivery; analytical; and exceptional IT skills. PERSONAL DETAILS Address: 8 Bowry Drive, Wraysbury, Staines, Middlesex, TW19 5NL Mobile No. 07780 605323 Daytime No. 01784 481196 Email: rupertfowler1@gmail.com Licence: Full, clean, car driving licence CURRENT EMPLOYMENT Service Centre Manager, Miko Coffee Limited, Chertsey. Apr 2015−Present day Manager of the UK Head Office Service Centre, accountable for all staff. Sales and operational responsibility for engineers repairing and maintaining Miko Coffee machines and equipment. • Role – Management of multiple teams resulting in the direct management of 15 people and matrix management of field-based engineers. Maintaining client relationships and establishing new business through customer contact. Streamlining operations achieving a reduction of 20% in callout costs. Ensuring Miko meets SLAs for operational support and national logistics. Devising work practices to achieve best possible service for clients, while maintaining maximum company profitability. • Achievements – Created department revenue through procedural implementation and proper monitoring. Reduced first time callout by introducing better checks and parts control. Minimised lost time through better routing of engineer callouts. Streamlined, Devised and Implemented new and improved operational procedures (internal and external). • Management – Overall management of Service Co-ordinators, Parts & Warehouse Co-ordinator and workshop engineers; Responsible for all internal aspects of the Service Centre in regards to delivery or technical service to Miko clients; created, implemented and managed staff training programmes both internal and external; carried out yearly appraisals and 3-monthly reviews with all staff. Key point of contact with clients including delivery arrangements, installations, record keeping and complaint resolution. Ensuring Health and Safety obligations were adhered to. • Clients – Primary point of customer contact working with clients, ensuring all business requirements are supplied. Involved in pitching for new client supply. Implemented and ran a complaints system for Miko Techniks to ensure all internal and external complaints were resolved. • New business – Maximised revenue potential from all customer contact. Creating and converting sales leads. • Financial aspects – All aspects of financial planning from provision of RFPs, quotes, creation of purchase orders, invoicing, credit control and debt chasing. Ensured revenue was maximised and all costs controlled. • Technical – Controlled and monitored machine receipt, storage, refurbishment, parts and dispatch, all aspects of technical assistance to Miko clients (end-to-end); ensured all company KPIs relating to the Technical Department and Service Centre were met, collated, recorded and then distributed; collaborated with the Technical Operations Manager to ensure all KPIs are analysed, interpreted and appropriate action taken to ensure improvement and development; developed and implemented new control systems. • Training – Implementation of Miko Technical training program for internal and external staff dependant on individual requirement.
- 2. EMPLOYMENT HISTORY Office Manager, TLC Auto-Refinishing Ltd, Feltham Nov 2004−Apr 2015 • Role – Responsible for the office and administration of a busy commercial vehicle refurbishment, building and repair centre. Over a 10-year period, responsible for developing and instigating company policies and procedures to ensure efficient control of the business during its expansion and ever changing work ethics. • Achievements – Business IT and administration development to match business growth from 750k to 2.5m. Building critical relationships with business partners. • Staff – Responsible for company HR and recruitment, managing staff needs and associated reporting. • Client – Customer-facing and responsible for account handling • Financial aspects – Sales and purchasing invoicing, debt collection and finance issues, negotiation with insurance companies, and payroll. • New business – Maintaining repeat business. • General – Responsible for the implementation of all company IT and telecom systems. Contract negotiations and securing the most appropriate deals. Development of administrative procedures and processes, facilities development and management. Sales Development Manager, Hardwood Flooring Supplies Ltd Mar 2002−Nov 2004 • Role – Expanded the company’s direct sales business to developers (HFS Direct) and the management of the Sales Office. With a brief to develop and increase the levels of pro-active sales activity and account management. Duties also included the production and development of all management reporting procedures used by the company. • Achievements – Developed a telesales diary system for the existing company customer database, instigated training in telephone and sales skills, initiated national areas of responsibility to mirror field sales operations, improved internal and external working relationships through communication. • Staff – Devised internal sales bonus scheme and other sales incentives, implemented new efficient procedures to improve internal time management. • Client – Improved client contact, building relationships through account management and outbound communication. • Finance – Maximised efficiency to improve revenue and profit. • New business – Researched the National housing and development market. Business Development, Overbury Plc Jan 2001−Jan 2002 • Role – Responsible for initiating and maintaining relationships with clients, consultants and agents via the telephone for office refurbishment opportunities. Aim to increase the awareness of the company and inclusion in project tenders. Role required use of all organisational skills to track projects over a long sales cycle until the tender documents were completed. • Achievements – Researched and established a client base in the Crawley and the North London areas, • Staff – Successfully controlled and organised two Business Development Manager’s diaries, organised many effective corporate events for the Management and Sales teams, implemented new and efficient reporting processes, trained new employees in use of the systems. • Technical - actively involved in the new database design. Customer Sales Manager, British Gas Oct 1996−Dec 2000 • Role – Personal account manager for large industrial and commercial gas supply contract customers. A telephone-based role managing a portfolio of customers to ensure the smooth running of their accounts and to ensure the renewal of these contracts upon their expiry. • Achievements - Rapidly promoted from ‘temp’ to management position, developed new administration procedures to free up more selling time and improved team performance, improved office efficiency by introducing a new centralised filing system for the team. • Management – Successfully managed customer portfolio and trained new starters during office relocation without effecting performance or quality. • Training – Completed a three-day advanced sales training course and internal telesales training academy courses.
- 3. Water Ski Manager, Princes Club Apr 1991−Oct 1996 • Role – Responsible for all aspects of managing the water-ski section of this private members sports club. • Financial aspects – Constantly achieved monthly profit forecast by competent management of weekly and monthly accounts within budgetary constraints, increased profit by 21% via re-organisation of skiing section. • General – Effectively managed and maintained the lakes and boats to competition standard, organised and developed the running of national and international competitions EDUCATION A-Levels Design & Technology, Strodes College, Egham O-Levels Mathmatics, English, Geography, History, Physics, Art (2d), Design & Technology, Matthew Arnold Secondary School, Staines. SPECIALIST QUALIFICATIONS Training courses completed: Level 3 Waterski Instructor, SBDA Driving Instructor. SPECIALIST SKILLS • Writing skills: Creation of day-to-day reports for company employees, senior management and clients where applicable, presentation and preparation. • Oral skills: Presentations to existing clients and in client pitches to generate new business; key point of contact at stand shows and to the general public. • Computer skills: Good knowledge of Windows, Microsoft Office (including Word, PowerPoint and Excel), Adobe Acrobat and reader. CRM systems. INTERESTS AND ACHIEVEMENTS • I am an enthusiastic sportsman, with a keen interest in cycling, water skiing and snow skiing. • Top International Tournament Water Ski Boat Driver. • I have represented the UK at many International Water Ski Tournaments as Chief Driver, including 4 World Championships. • Previously head of all UK Tournament Water Ski Boat Drivers. Developing, Training, Examining, Mentoring. REFERENCES Available on request