Michelle Quinlan C.V
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Michelle Quinlan is seeking a career in care and has over 11 years of experience dealing with clients and customers. She has qualifications in health and social care, dementia care, mental health awareness and business administration. Her previous roles include being a member champion for a housing organization, working in call centers, and community outreach. She aims to provide a supportive approach and enjoys helping others.
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partecipazione al "App4Cities: dai dati alle applicazioni mobile".
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- 1. Michelle Quinlan 161 Adelaide St, Heywood, OL10 4EN Tel- 07981 727 325 Email- michellequinlan10@gmail.com _________________________________________________________________________________ Personal Profile Highly motivated and client focused. I am always eager to learn and develop within the workplace. I have a professional and pleasant manner, self-motivated with the ability to motivate and Influence others around me to achieve a positive outcome. I am a lone parent looking to start a career in the care system as I enjoy looking after my son and believe care is a vocation. I have a strong sense of social justice and believe that equality is the key. Key skills and achievements 11 years experience of dealing with Clients/Customers Proven complaints handling with experience Experience of working in successful teams A supportive approach to my work Recently Qualified in Health and Social Care, Dementia Care, Mental Health Awareness Business Administration, Health and Safety at work and Prevention&Control of Infection. Employment History Jan 2012 to September 2013 Rochdale MBC RBH Member Champions Representative Body for RBH Council Promoting Road shows and events/activities as part of RBH Membership Visiting sheltered schemes and communitys with RBH residents Communications -Working with RBH members and RBH residents to write articles providing Information for Publication/Press release. September 2012 to 2013 Help 4 U Financial Call Centre Representative Communicate using Customer Service language Maintaining a positive and Customer Friendly Attitude Supporting Employability and Personal Effectiveness Dealing with Customers and their expectation Providing Safe and Effective Customer Service December 2010 to May 2012 Rochdale MBC Community Champions Probation- Helping ex-offenders maintain a better life Assessing individuals basic skill levels in numeracy and literacy and supporting their development when required Providing information, advice and guidance Helping Residence to engage with local services July 2009 to March 2010 Frankie and Bennys Waitress / Bar Person Showing customers to their tables Taking orders for meals and drinks Serving meals to customers Preparing the bill for payments Arranging place setting for various parties/groups Dealing with daily customer enquires
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- 3. Further Work History April 2006 to April 2008 Womens Royal Voluntary Service Delivery Driver Delivering Meals to pensioners in their homes Collecting Meals from distribution centres Loading vehicle for delivery points and planning the routes for deliveries Updating delivery records and returning undelivered items back to the depot March 2005 to May 2005 Tesco Stores Ltd Fresh Food Sales Person Serve and advise customers Handling payments by cash,card or cheque Helping customers with their enquires Advise on availability of stock and on special promotions Stack shelves and place products within easy reach Updating and complete all legal checks Regular temperature checks Stock and order picking for customer order 2005 to March 2005 RSPCA Customer Service Adviser Answering customer enquiries and or signposting them to relevant person Providing Information and help to solve various problems Advising on products and services Sorting through various charitable gifts and priced for sales within the shop Dealing with customer complaints or locating relevant person Updating customer database with various Information Taking payment for goods and services Nov 2004 to Jan 2005 Shoe Express Sales Assistant Serve and advise customers Handling payments by cash,card and cheque Provide assistance with customer enquires Advise on availability on products and prices 2001 to 2002 Princes Trust Voluntary Worker Voluntary Worker Delivering presentations Liaising with team members and taking part in fundraising 1993 to 1994 Euro sites/Euro camp Assistant worker Working throughout Europe, preparing food and accommodation