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Nicole Brooks is an organized and driven professional currently pursuing her Bachelor's degree in Elementary Education. She has 8 years of experience in retail sales and customer service, including 5 years of management experience. She is looking for a position in education that offers new challenges and experience in her field of study. Her background includes roles as an Account Specialist, Financial Service Representative, and Assistant Store Manager at Citadel Federal Credit Union and Stride Rite Children's Group. She also has experience as a Teacher at Kiddie Barn Childcare.
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- 1. Nicole Brooks Coatesville, PA 19320 BrooksNic.88@gmail.com - 484-288-9525 Organized, outgoing, and driven professional who is currently pursuing Bachelor’s degree in Elementary Education. 8 years of experience in retail sales and customer service industries, with 5 years of management experience. Self-starter who is eager to learn new skills. I work well as part of a team, and am self-motivated to keep myself driven to succeed. I am looking for a position in education that will offer new challenges and gain experience in my field of study. WORK EXPERIENCE Account Specialist and Senior Financial Service Representative Citadel Federal Credit Union - West Chester/Exton, PA - February 2015 to Present  Taking auto loan, credit card, mortgage, and personal loan applications  Walking members through all loan processes and answering their questions as accurately as possible  Maintaining NMLS registration by annually completing training courses  Conducting myself in a professional manner while complying with federal regulations and operational compliance.  Stay organized and calm to efficiently handle and service members during peak traffic hours  Continuously grow and maintain relationships with members by giving each of them Citadel Class Service  Being self-driven to ensure that I am meeting my own personal monthly goals  Utilizing my time efficiently in order to promote convenience to our members  Setting and keeping all call back times to reach out to members and ensure their needs were met  Communicate proficiently, both written and verbally, with my own team and back office departments in order to rectify any customer concerns or issues  Ensuring that forms are filled out in qualitative manner to ensure compliance with federal regulations  Properly scanning, uploading, and digitally filing paperwork Financial Service Representative Citadel Federal Credit Union - South Coatesville - May 2014 to February 2015  Ensure that each member is treated with respect and their transactions are handled confidentially.  Conducting myself in a professional manner while complying with security and operational compliances.  Utilize strong listening skills to ensure accuracy for every transaction
- 2. ï‚· Make recommendations for financial products that would benefit the member and the company needs through knowledge of financial services ï‚· Listen to member's objections or issues and offer them a resolution so that they leave happy ï‚· Continuously grow and maintain relationships with members by giving each of them Citadel Class Service ï‚· Working as a team to ensure that the branch is meeting sales ï‚· Being self-driven to ensure that I am meeting my own personal monthly goals ï‚· Responsible for creating and maintaining up-sell and journal queues ï‚· Balance cash, checks, and vouchers at the end of every night Assistant Store Manager Stride Rite Children's Group, Inc - Exton, PA - October 2010 to May 2014 ï‚· Properly measure children's feet utilizing a "Brannock" device ï‚· Recommend the "Rite" shoe based on the child's development ï‚· Greet every customer in a warm, welcoming manner ï‚· Orient the customer to the store based off of their needs ï‚· Answer incoming calls in a timely manner ï‚· Receive shipments of products to ensure accuracy ï‚· Ship and transfer shoes to customers and surrounding stores ï‚· Handle customer complaints in an understanding manner ï‚· Use product knowledge to help customer decide which shoes and products to purchase and for their child ï‚· Assign tasks and see that they are completed by designated associates ï‚· Finishing my own tasks around servicing customers ï‚· Assure meals are taken in a manner which does not disrupt the flow of traffic through the store ï‚· Coach associates on their performance ï‚· Manage banking deposits and till counts ï‚· File daily paperwork properly ï‚· Maintain a clean, and organized working environment Teacher Kiddie Barn Childcare - Sadsburyville, PA - August 2005 to October 2010 ï‚· Direct contact with children ages 3 months to 12 years ï‚· Ensure basic needs of children are met (feeding, diaper changing, safety) ï‚· Creating and maintaining productive and educational environment ï‚· Creating and administering lesson plans suitable for all age groups ï‚· Overseeing constructive play time ï‚· Overseeing school aged children and offering homework help where possible ï‚· Ensuring school aged children are ready and at their designated location for school pick up ï‚· Properly identify any persons, other than children, that enter the building.
- 3. EDUCATION Bachelors of Elementary Education University of Phoenix University - Phoenix, AZ 2014 to 2018 Early Childhood Development Coatesville Senior High School - Coatesville, PA August 2003 to June 2007 Diploma Coatesville Area Shs - Coatesville, PA 2003 to 2007 AWARDS Educational Achievements Maintained a 4.0 GPA through first year of school, currently at 3.93 GPA at the start of my third year Received multiple scholarships awarded by the school for academic success Recognized student organization at University of Phoenix at The National Society of Collegiate Scholars. CERTIFICATIONS/LICENSES NMLS February 2015 to Present Volunteer Christy DeuBuque's Comfort for Cancer August 2014 – Present Collecting new, soft, and cozy blankets & monetary donations for cancer fighters. Bag and tag all donations with personal messages for delivery to hospitals around the U.S. Raise awareness for ovarian cancer Advertise and sell tickets to fund raising benefits