NormTheoret_GMResume08-2016
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This document is a resume for Norman R. Theoret, who has over 20 years of experience as a General Manager and Hospitality Consultant for hotels and resorts in Chicago, Illinois and Alberta, Canada. The resume outlines his proven ability to increase revenue and profits through developing staff and providing excellent guest experiences. It also lists his areas of expertise and work history managing multi-million dollar hotels and resorts, with demonstrated success improving financial and operational metrics at each property.
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- 1. Norman油R.油Theoret油 Chicago,油Illinois油油油(312)油593足1267油油油jnrtheoret@gmail.com油油 油 油 GENERAL油MANAGER,油HOTELS油&油RESORTS油 Driving油Revenue油through油Memorable油Guest油Experiences油 油 Results足driven Hospitality Business Leader with expertise in developing outstanding management油 油 油 油 油 油 油 油 油 油 teams and providing superior guest experiences. Demonstrated ability to increase revenue/profitability油 油 油 油 油 油 油 油 油 油 油 and market share and manage expenses/cost containment. Successful in utilizing risk, asset/renovation油 油 油 油 油 油 油 油 油 油 油 油 management while effectively maintaining working relationships with ownership, clients and油 油 油 油 油 油 油 油 油 油 operational油partners.油Passionate油about油building油and油leading油high足performing油teams.油 油 油 Business油&油Marketing油Plan油 Revenue油Generation油 Human油Resources油 Opening油Experience油 P&L,油Budgets,油Capital油 Food油&油Beverage油油 Team油Development油油 Sales油&油Marketing油Mgmt油 Union油Negotiations油 Due油Diligence油&油Pro油Forma油 Revenue/Yield油Mgmt油 Performance油Improvement油 Brand油Management油 Service/Guest油Relations油 Training油and油Retention油 油 Proven油leadership油ability.油Develops,油motivates油and油manages油multiple油teams油of油diverse油associates.油 Superior communications skills, both written and verbal. Interacts with all levels of decision makers,油 油 油 油 油 油 油 油 油 油 油 油 油 油 clients,油ownership油and油associates.油油Well油versed油in油client油relations油and油guest油service.油 Cited for organizational leadership by Regional VP who said Norm showed tremendous motivation油 油 油 油 油 油 油 油 油 油 油 油 油 and油team油building油skills油in油accepting油challenging油turnaround油situations.油 油 PROFESSIONAL油EXPERIENCE油 油 油 Norman油R.油Theoret,油Hospitality油Consultant油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油 Jan油2015油足油Present油 油 油 油 In油the油process油of油fulfilling油my油Green油Card油application,油I油was油required油to油re足establish油Canadian油 citizenship.油I油started油a油hospitality油consulting油business油in油Alberta,油Canada油and油Chicago,油Illinois.油油 Worked油in油both油full油time油management油and油consulting油roles油with油various油hotel油and油restaurant油 operators油to油increase油revenues,油productivity,油staff油evaluation油and油marketing油support.油 油 General油Manager, 油Holiday油Inn油Sherwood油Park,油Alberta,油Canada油油油油油油油油油油油油油油油油油油油油油油油油油油Mar油2014油足油Dec油2014油油 油 258油rooms余油22,000油sf油of油meeting油space余油100油staff余油$8油million油annual油revenue油 Worked油directly油with油ownership油to油successfully油transition油hotel油to油the油Holiday油Inn油brand油 Proactively油managed油change油and油compliance油with油managers油and油staff油relevant油to油the油implementation油 of油IHG油standards,油policies,油procedures油and油guest油expectations油油 Attended油and油successfully油completed油the油IHG油General油Manager油program油 Reopened油the油hotel油restaurant油which油was油previously油operated油by油a油third足party油 Increased油revenues油10%油($800,000)油from油previous油year油 油油 油 油
- 2. Norman油R.油Theoret油油Page油2油 油 油 油 General油Manager,油Crowne油Plaza油Chicago油Metro油足油Chicago油IL油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油Dec油2011油足油Apr油2013油油 油 398油rooms余油7,000油sf油of油meeting油space余油200油staff余油$20油million油annual油revenue油油 Leader油of油150油team油members.油Together,油successfully油increased油the油comp油set油RevPAR油from油85%油 to油100%油YOY.油Created油new油client油relationships油which油generated油$20油Million油total油revenue油 In油a油six足month油period,油improved油guest油satisfaction油and油ranking油from油112油to油53油within油all油IHG油 Crowne油Plaza油brand油hotels油in油North油America油 Focus油on油cleanliness油and油brand油standards油achieved油Top油10油ranking油consistently油in油the油IHG油 annual油inspection油 油 油 General油Manager,油Hyatt油Rosemont油足油Rosemont油IL油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油Nov油2010油足油Jun油2011油油 油 206油rooms余油7,600油sf油of油meeting油space余油150油staff余油$10油million油annual油revenue油 Reporting油to油the油Regional油VP,油nurtured油top油account油relationships余油increased油corporate油account油 productivity油(worked油closely油with油the油airlines)油 Renegotiated油all油operation/maintenance油contracts油for油a油total油savings油of油$100,000油annually油 Responsible油for油the油smooth油transition油from油Hyatt足owned油to油a油Franchise,油boutique足style油hotel油 油油 General油Manager,油Wyndham油Chicago油足油Chicago油IL油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油May油2003油足油Mar油2010油 油 油 417油rooms余油17,000油sf油of油meeting油space余油250油staff余油$30油million油annual油revenue油 Reporting油to油the油Regional油VP,油achieved油105%油RevPAR油index油consistently油within油comp油set油油 Decreased油payroll油by油implementing油a油rooms油cleaned/per油hour油and油minutes/per油occupied油room油 program油(over油$250,000油savings油annually)油油 Increased油banquet油business油to油achieve油23%油Food油cost油and油20%油Beverage油cost油油 Consistently油surpassed油established油Wyndham油Brand油standard油goals油油 Wyndham油Chicago油received油the油AAA油Four油Diamond油Award油for油11油years油consecutively油 Awarded油Wyndham油Hotel油of油the油Year油 油 油油 Prior油Experience油(management油progression油as油Department油Head油and油General油Manager)油 Wyndham油Garden油Hotel油(Naperville油IL)余油Wyndham油Bristol油Place油(Toronto,油Ontario)余油Canadian油Pacific油 (Fairmont油Hotels油&油Resorts)油 油 EDUCATION油 油 Canadore油College,油North油Bay,油Ontario油油 Degree油in油Hotel油Resort油and油Restaurant油Management油(Bilingual)油 油 Language油Skills:油English,油French油 油