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Paul Michael Lopez
1015 N. Unruh Avenue.Unit 2 La Puente,CA 91744 | 626-543-0958 | PM2LOPEZ@YAHOO.COM
Objective
Experienced Help Desk Supervisor seeking an opportunity to better utilize my acquired skill set in a challenging office or
field position. Seeking to join a company where I can grow internally, as an individual or with a team, to further enhance
my customer service and technical knowledge, but also acquire new skills to advance professionally.
Education
HIGH SCHOOL DIPLOMA | CLASS OF 1995 | SCHURR HIGH, MONTEBELLO, CA
ATTENDED SOME COMMUNITY COLLEGE, NO DEGREE | 1995 - 1999 | RIO HONDO CC, MTSAC CC, ELA CC
Skills & Abilities
揃 Good Leadership
揃 Team Oriented/Goal Driven
揃 Above Average Computer Skills and Knowledge
揃 Great Customer Service
揃 Great Communication
揃 Great Adaptability/Flexibility In New Environments
揃 Strong Multitasker
揃 Strong Work Ethic
揃 Problem Solver
揃 Training and Development
Experience
HELPDESK BUSINESS ANALSYT - SUPERVISOR | HEWLETT PACKARDENTERPRISE | 02/2009 - PRESENT
揃 Help Desk Analysts from 02/2009  03/2015
揃 Promoted to Supervisor / Rep in April 2015
揃 Provided Client Support via Telephone and Email, Occasional In-Person
揃 Level 1 Escalation  Created,Responded,Transferred,Closed Trouble Tickets
揃 Troubleshooting, Diagnosing, Resolving Issues Related to Hardware, Web Applications, and User Profile Accounts
揃 Queue Management
揃 Experience Out in the Field (Technical Support)
揃 Multitasked Duties for 3 Accounts
揃 Experience Conducting Meetings and Trainings for Small or Large Groups
揃 Scheduling Staff
RECREATION SERVICE LEADER | LOS ANGELES COUNTY DEPT PARKS AND RECREATION | 06/1996  07/2007
揃 Day Camp coordinator (all year)
揃 Sport coordinator
揃 Special event coordinator
揃 Public Speaking
揃 Heavy Lifting and Field Work
揃 Obtaining and Submitting Quotes for Purchases
揃 Cash Handling
References
AVAILABLE UPON REQUEST

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Paul Michael Lopez RESUME 2016

  • 1. Paul Michael Lopez 1015 N. Unruh Avenue.Unit 2 La Puente,CA 91744 | 626-543-0958 | PM2LOPEZ@YAHOO.COM Objective Experienced Help Desk Supervisor seeking an opportunity to better utilize my acquired skill set in a challenging office or field position. Seeking to join a company where I can grow internally, as an individual or with a team, to further enhance my customer service and technical knowledge, but also acquire new skills to advance professionally. Education HIGH SCHOOL DIPLOMA | CLASS OF 1995 | SCHURR HIGH, MONTEBELLO, CA ATTENDED SOME COMMUNITY COLLEGE, NO DEGREE | 1995 - 1999 | RIO HONDO CC, MTSAC CC, ELA CC Skills & Abilities 揃 Good Leadership 揃 Team Oriented/Goal Driven 揃 Above Average Computer Skills and Knowledge 揃 Great Customer Service 揃 Great Communication 揃 Great Adaptability/Flexibility In New Environments 揃 Strong Multitasker 揃 Strong Work Ethic 揃 Problem Solver 揃 Training and Development Experience HELPDESK BUSINESS ANALSYT - SUPERVISOR | HEWLETT PACKARDENTERPRISE | 02/2009 - PRESENT 揃 Help Desk Analysts from 02/2009 03/2015 揃 Promoted to Supervisor / Rep in April 2015 揃 Provided Client Support via Telephone and Email, Occasional In-Person 揃 Level 1 Escalation Created,Responded,Transferred,Closed Trouble Tickets 揃 Troubleshooting, Diagnosing, Resolving Issues Related to Hardware, Web Applications, and User Profile Accounts 揃 Queue Management 揃 Experience Out in the Field (Technical Support) 揃 Multitasked Duties for 3 Accounts 揃 Experience Conducting Meetings and Trainings for Small or Large Groups 揃 Scheduling Staff RECREATION SERVICE LEADER | LOS ANGELES COUNTY DEPT PARKS AND RECREATION | 06/1996 07/2007 揃 Day Camp coordinator (all year) 揃 Sport coordinator 揃 Special event coordinator 揃 Public Speaking 揃 Heavy Lifting and Field Work 揃 Obtaining and Submitting Quotes for Purchases 揃 Cash Handling References AVAILABLE UPON REQUEST