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Promoting Olive Oil
in China
An Integrated Marketing Communication Plan
By Sofia Tsempera
Part 1
Formative Research
Study of Chinas Internal and External
Environment
 Geography
 Culture
 economy
 GDP
 consuming habits
Sofia Tsempera
General Information
about Peoples
Republic of China
Geography
 Counting 1,393,783,836
residences.
 9.596.961 square kilometers.
 The largest country in East
Asia and the 4th largest in the
world after Russia, Canada, and
the U.S.
China is administrative divided and controls more
than 22 provinces. Moreover, China owns 5
autonomous regions, each one of which has a
special minority group that defines it. Also, it is
administratively divided in 4 municipal areas and
two regions with a special administrative status.
Sofia Tsempera
Economy
In 2014 US economy was
$17.4tr and the size of Chinas
economy was $17.6tr, placing
China on the 1st place of
worlds strongest economies.
 China is now
considered as a
market leader as far
imports, exports and
industry is
concerned.
Source: Giles, C. (2014). Retrieved from www.ftalphaville.ft.com
Sofia Tsempera
GDP
China has the highest GDP growth rate worldwide and it shows to keep this rate for the years to come. The
national economy remained stable for the year 2014. Studying preliminary accounting GDP of 2014 was 63,646.3 billion
Yuan, 7, 4% over 2103. The value added of the primary industry accounted for 9, 2% of the GDP (China's Economic
Growth Rates, 2010-2014: Charts, 2015).
Sofia Tsempera
Populations
Qualitative
Characteristics
Sofia Tsempera
Urban / Rural
Population
Almost half of Chinas population live in urban areas and it is
expected that this number will keep rising the next decades.
 Near to 70% of Chinese will
live in urban cities until 2035.
 Most of them are gathered to
the east coastal part of the
country.
 There more than 90 cities in
China with population of over
1,000,000 residences
Sofia Tsempera
Income
促There is a general tendency coastal
cities either urban or rural to rank
higher in terms of income compared
to the cities inland.
促Urbanized cities on the east coast of
China are the wealthiest and their
residences are those with the highest
income.
Sofia Tsempera
The Rising
Upper-Middle &
Middle Class
 Urbanization of China is the main reason
of the rising of middle class.
 In 2012 the number of middle class
households reached the percentage of 68%.
 Today, urban, upper-middle and middle
class households represent 52% of the total
population of China.
 It is likely that until 2022 their share will be
raised to 63% and 170 million residences of
urban areas.
Sofia Tsempera
Household Consumption Growth Rate
Middle class is growing; incomes are getting higher so eventually the percentage for household
consumption is growing as well.
 Upper middle class is willing to buy
foreign branded food and beverage
compared to other city residents.
Sofia Tsempera
Qualitative Characteristics
of Chinese Consumers
 New generation in China (ages 18 to
38), are more educated than
previous generations.
 34% of upper middle class have one
academic degree or more and 26%
can speak and understand English
(Orr, 2014).
 Chinese consumers, are willing
to pay more for healthy quality
products.
 Health awareness in China
has become viral.
 Health-driven trend will continue
to be a key highlight in the Chinese
food market for 2015.
Sofia Tsempera
Business Ethics
Codes of Professional Behavior According to Chinese Culture
When doing business in China stick to these guidelines:
 Be always on time and never delay.
 Respect hierarchy and titles. Use them properly.
 Avoid hyper, exaggeration and intense eye contact.
 Be humble and polite.
 Control over emotional reactions.
 Do not criticize (not even yourself).
Sofia Tsempera
Chinese Market
Approach
 Trend of health awareness.
 Attracted by what we call the
wrapping paper.
 Consider a high price of a
product as an indicator of quality.
 Pollution challenge.
 Prefer imported goods especially
when it comes to food and
beverage.
Sofia Tsempera
PART 2
Situation Analysis
Sofia Tsempera


Those six years of recession has been a wakeup call for
Greek businesses and now they are looking overseas
especially to China, sending big delegations to Beijing and
welcoming major Chinese investments.
Jane Lanhee Lee, 2014, Reuters Business for New York Times
Many great Greek olive oil producers who cooperate with China, mention to the reporter that a very big
percentage of the Greek olive oil production has been sold, for decades, to Spanish and Italians
as raw material and know they realize they can export the final, standardized product on
their own, as Greek olive oil is high quality.
Situation Analysis
Sofia Tsempera
Greek Olive Oil
Market
 Third biggest olive oil producer country worldwide.
 Production of 0,3 t., contributing the 0,4% (740
million) of Greeces GDP annually.
 Only 27% of the produced olive oil gets to be
standardized.
 The rest of the production is sold in bulk form
mainly to Italy for re-export.
 Comparative advantages traditional olive varieties,
low input, and quality production.
Situation Analysis
Sofia Tsempera
Source: Sectoral Report of the National Bank of
Greece, 2015.
Olive Oil
Imports in China
 Chinese look for natural, quality
products and olive oil is one them because
it is believed to be the healthiest of all
cooking oils, so imports of olive oil grow
year by year.
 Chinese consumers seem to be thrilled
by Greek olive oil.
 Greek virgin olive oil is the first choice
of gourmet lovers.
 Greek olive oil stands out between other
olive oils because of its quality.
Situation Analysis
Sofia Tsempera
In 2013, the Chinese spent $184 million on imported
olive oil, 9.3 percent more than in 2012, and a huge
leap from just $1 million a decade earlier
Sophie Song, 2014, International Business Times
PART 2
The Company
Sofia Tsempera
MAdis Olio
The Company
Sofia Tsempera
 MADis Olio is a startup, wholesale and
exporting olive oil company.
 Founded on the 28th of February in 2014 by
Penelope Kolokotronis Madis the CEO of
the company.
 It is headquartered at Filiatra, a province of
Messinia region of Greece.
MAdis Olio
Companys
Statement
New, visionary and inspired wholesale and
exporting company of extra virgin olive oil of
excellent quality.
After strained research, the appropriate and most
capable partners to implement companys
objectives, were found.
The company attaches great importance to excellent
quality of the raw material that standardizes in order to
meet its high standards and the final product goes a
step further. Quality, origin, and premium design are
the key factors that make MADis Olio extra virgin olive
oil an excellent example of Greeces high standard
products. MADis Olio is more than a cooking oil. It is
the very best piece of every Mediterranean table and an
excellent gift of Greeces magnitude.
The Company
Sofia Tsempera
MAdis Olio
All products, except the 750ml bottle, come in a
premium packaging parted of a rectangular black case,
a booklet of useful information about the product and
its history and origins and finally a black velvet
pouches with red silk rope that the bottles will be
placed in.
The Brand
Signature Product
The standard bottle of extra virgin olive oil of
200ml, bottle is clean-cut designed, square bottle
covered by screen printed label of a silver  green
color that leaves uncovered the 1/3 of the bottle
so it shows the pure gold color of the olive oil.
New Launched Brand
The Company MAdis Olio
 Two new products that will target
international markets by brand name
Penelopes.
 The premium square bottle of 150ml extra
virgin olive oil, suitable for gift or
souvenir.
 The tall ceramic white bottle of 750ml
virgin olive oil, suitable for household use,
hoteliers and restaurants.
Madis Olio
Sofia Tsempera
S.W.O.T Analysis
The Company MAdis Olio
Sofia Tsempera
PART 2
Benchmarking
Sofia Tsempera
Greek Brands Competition
The brands that have
entered the Chinese
market are:
 Ousia by Terra Creta
 IONIA by Cretland
 Anthos
 Liostama
 Apokoronas
 Cretan Prince
 Sitia
 Altis
 Argolis
 Iliada
 Minerva
Foreign Brands Competition
 88 pc of Chinas imports in 2013/14 came
from EU countries.
 Spain was the lead exporter (61 pc of
total), with Italy (23 pc) and Greece (4 pc)
coming up behind.
 The remaining 12 pc was imported from
Tunisia (4 pc), Turkey (3 pc), Morocco
(2 pc) and Australia (2 pc), leaving 1 pc
for all the other countries
Benchmarking
Sofia Tsempera
PART 2
Goal & Objectives
Sofia Tsempera
Goal &
Objectives
Objective
 Establish brand awareness in China.
 Generate awareness about the superiority of the
product and its characteristics.
 Underline products identity (the fact that it is a
genuine Greek product, hundred percent
natural and top quality).
 Have an intense presence on every online media
tool (social media, web etc.) in a daily bases.
 Interfere to a tourist market.
 Succeed the specific number of sales that
is set as the minimum (First six months the
target is to sale 1 palette of the 150ml bottle and
another one of the 750ml bottle palette).
Goal
Enter the Chinese market, introduce its
product to Chinese consumers and take
a share of olive oil market in China,
overshadowing competitive brands,
either Greek or not.
Sofia Tsempera
PART 2
Stakeholders
Sofia Tsempera
Stakeholders
Customers/Producers/Enablers/Limiters
Secondary
Real consumers Virtual consumers
Primary
Wholesalers
Delicatessen
shops
Websites
Touristic/gift
shops
Exhibitions
HO.RE.CA.
Facilities
Customers
Primary Secondary
Sofia Tsempera
Stakeholders
Customers/Producers/Enablers/Limiters
Producers
Suppliers
Employees of
the company
The agents and
distributors
Sofia Tsempera
Stakeholders
Customers/Producers/Enablers/Limiters
Enablers
Exhibitions and
food festivals
The local media
The social media
Chinese that have
visited Greece as
tourists
Opinion leaders
like
Food
specialists,
nutritionists,
web sites
about the
olive oil
market
Associations
Tourist guides
The
governmental
yielding of both
the side
Sofia Tsempera
Stakeholders
Customers/Producers/Enablers/Limiters
 Competitors (Greek or
other)
 Unstable economic
environment
Limiters
Sofia Tsempera
PART 2
Target Market
Sofia Tsempera
Target
Market
Target market will be the
northeast coastal provinces and
urban cities (because of their
qualitative characteristics).
Including the capital of China
and Chongqing, all provinces that
have shipping ports and are
economically evolving.
Sofia Tsempera
 Beijing
 Shanghai
 Guangzhou
 Shenzhen
 Tianjin
 Guangxi
 Liaoning
 Shandong
 Hong Kong
 Chongqing
PART 2
Target Audience
Wholesale / End Consumers
Sofia Tsempera
Target audience of both categories is the
use of e-commerce platforms, social
media and the web in general. Our
target audience is very keen in using
smartphones, tablets, notebooks and
any other form of technology and is
very acquainted to electronic purchases.
Target Audience
Target audience is divided into two
categories. The first category is wholesale
meaning agents, restaurants, hotels, gift
shops, delicatessen shops, shop in shop and
a small number of food malls.
Sofia Tsempera
The second category of the target
audience are the end-consumers,
direct or indirect. The term end-
consumer refers to those who either
buy a product themselves (direct end
consumers) or those who use, try,
taste a product as customers of a
business, for example as guests of
hotel or customers of a restaurant
(indirect consumers).
Target
Audience
Sofia Tsempera
PART 2
Strategic Intent
Sofia Tsempera
Strategic Intent
An Integrated Marketing
Communication Strategic Plan, based
upon marketing and
communication tools which include
participation in exhibitions and events,
emails, phone calls, face-to-face meetings as
well as online and printed media.
Sofia Tsempera
The two main pillars of the plan will be:
I. Interpersonal Relationships
II. Online Media
PART 2
Message
Sofia Tsempera
Message
Emotional Appeal
 Emotional appeal approach will be
used in terms of cultural and
historical factors of the product.
 Chinese respect and admire cultures
as important and old as theirs. This
can be the advantage of our brand
when it comes to competition.
Rational Appeal
 Ration appeal approach will be
used to underline the superiority of
the brand in terms of its quality,
origin, uniqueness and the fact that
is a natural product with high
nutrition value.
Sofia Tsempera
Message
Storytelling & Slogan
Message
Sofia Tsempera
Slogan:
Penelopes Liquid Gold
Drops of Divinity!
Storytelling:
Penelope
She is the queen of Ithaca, beautiful, shy,
loyal she remained kept inside for a long
time but now shes out, travelling all around
the world She carries along all the beauty,
the flavors, the sense, the divine touch of
Gods And everyone wants a taste of her!
Taste the myth!
PART 2
Tactics
Communication / Promotional Marketing
Sofia Tsempera
Preparation
 A set of communication and marketing tactics will be used in order to meet
companys objectives.
 Before implementing our tactics, marketing communication tools must
be prepared.
 Company profile, Sales letters, Product catalogue, Social media
accounts are those tools we need to take care of before starting the
implementation of the plan.
Sofia Tsempera
Tactics
Communication Tactics
Website
 A common corporate website may not be
suitable for our target market.
 Rich in content and color but at the same
time very specific and easy on the eye.
 Include all information about the company
identity and the products quality and
superiority.
 Chinese version apart from the Greek and
the English one.
Emails
 Emails will be used as the medium to
present and introduce the company as well
as the brand.
 Emails will be also the tool to keep our
partners update and the medium to
exchange information throughout the
whole period of our cooperation.
 In times, emails may be followed by phone
calls or newsletters.
Sofia Tsempera
Communication Tactics
Participating in
Exhibitions
 To establish the first contact with new
customers, agents and distributors and to
maintain brand awareness in the market, it
is essential to participate in exhibitions
regularly but strategically.
Phone calls
 Ensure that the email has been delivered
and read.
 Second, in order to locate the correct
person to negotiate or close a deal.
 Start building interpersonal relationships
that as we have mentioned earlier it is
essential if you want to do business in
China.
Sofia Tsempera
Communication Tactics
Face-to-Face Meetings
 Move the relationship forward and
probably the key to close a deal.
 Exceptional role to Chineses culture and
habits and they can take place either at the
workplace but even by having launch or
diner.
Sponsoring Governmental
Programs about the
Bilateral Relationship of
Greece and China
 Sponsor online and offline seminars about
Greek tourism and Greek products that
the Tourism Organization of China is
about to run in 2015.
 Aware of the brand, because as a sponsor
it will have physical or virtual presence and
be notified.
Sofia Tsempera
Promotional Marketing Tactics
Printed Media
 One-page listing in a set of magazines which will be
carefully selected so that they meet our objectives.
 Health & Wellness.
 Chinese cooking magazines that include
Mediterranean cooking and products.
 Mens Health, Womens Health China, Health No1
which is a genuine Chinese magazine, Chinese
edition of Food &Wine, Chinese edition of the
Lonely Planet Traveller.
Sofia Tsempera
Promotional Marketing Tactics
Online Media
Sofia Tsempera
 The penetration of the Internet in China
has reached extreme numbers making China
rank first in terms of active internet users.
 China has 642 million internet users,
outnumbering the entire U.S. population
two to one.
 From who, 80% (557 million) use
smartphones and tablets to connect.
 The online shopping headcount is expected to go to
380 million from 145 million today. Even Chinas
smaller cities are leaving flip top phones and buying
smart phones. K. Rapoza reports for Forbes.
Promotional Marketing Tactics
Online Media
Penetrating Social Media
Sofia Tsempera
 Social media as integral part of their
lives, the use of social media.
 Because of strict Chinese
government rules, worlds biggest
online services like Google Inc.,
Facebook Inc. and Tweeter Inc. have
been severely disrupted or simply
blocked.
 Nevertheless, social media must be
used for our marketing tactics, so
consequently we have to use those
that Chinese do.
Promotional Marketing Tactics
Online Media
Penetrating Social Media
Sofia Tsempera
Social Media Platforms to be used:
1. WeChat.com, one of the most popular social media
platform in China.
2. Qyer.com, this sites turf is e-tourism, suggestions
and information gathering for Chinese tourists to be
more accurate.
3. , online Messaging Platform  adopted by
829 million users, involving features such as text
messages, video, voice chat and files sending Stuffs.
Promotional Marketing Tactics
Online Media
Purchasing via E-commerce Platforms
Sofia Tsempera
 E-commerce platforms at first were used
mostly among wholesalers, but the last 2 years
have been the main purchasing channel also
for retail consumers (end-consumers).
 Chinese use them more than regularly.
Promotional Marketing Tactics
Online Media
Purchasing via E-commerce Platforms
Sofia Tsempera
E-commerce Platforms to be used:
1. Alibaba.com, king of E-commerce in
China Alibaba Group has grown into a
global leader in online and mobile
commerce.
2. Taobao.com, the invite-only platform
features more than 70,000 international and
domestic brands from more than 50,000
merchants.
3. VipShop.com, one of the most popular in
China and also women friendly!!
Example of e-commerce platform product placement
Sofia Tsempera
PART 2
Implementation Guide &
Budget
Sofia Tsempera
Sofia Tsempera
July August September October November December January February
Preparation
     
Exhibitions
      
Emails
 
Phone Calls
  
Face-to-face
Meetings   
Sponsoring
   
Social Media
 
E-commerce
 
Printed Media
   
Website
ACTIVE
NOT ACTIVE
Budget EURO Budget YUAN
Preparation  0 促0
Exhibitions  8.000 促55,120
Emails  0 促0
Phone Calls  0 促0
Face-to-face
Meetings
 2.000 促13,780
Sponsoring  4.000 促27,560
Social Media  0 促0
E-commerce  0 促0
Printed Media  5.500 促37,900
Website  2.000 促13,780
TOTAL  21.000 促148,140
Implementation Guide Budget
PART 2
Evaluation
Sofia Tsempera
Evaluation
1. Conduct several meetings with our Chinese
associates and discuss the plans progress as long as
identify new needs.
2. Be in touch with our target audience and ask for
their opinion about the brand. by posting brief
questionnaires, about the brand and its identity, on
social media and other online networks that we use.
3. Collect and analyze the quantitative data from
our online tools. We can count followers, friend
requests (accepted or requested), likes, shares,
website quests and received questions.
4. Number of contacts that we will make after
participating to the exhibitions.
5. Analyzing product sales data can reveal if the
communication plan was successful or not.
Evaluating the communication plan
is essential, both during the
implementation and after is
conducted. Evaluating the plan
during the implementation helps us
to identify possible flows and make
any necessary changes and
adjustments as well as keeping truck
and adopting new information and
market needs.
Sofia Tsempera
An Integrated Marketing Communication Plan
By Sofia Tsempera for Madis Olio
Promoting Olive Oil
in China

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Promoting Olive Oil in Chinan presentation2

  • 1. Promoting Olive Oil in China An Integrated Marketing Communication Plan By Sofia Tsempera
  • 2. Part 1 Formative Research Study of Chinas Internal and External Environment Geography Culture economy GDP consuming habits Sofia Tsempera
  • 3. General Information about Peoples Republic of China Geography Counting 1,393,783,836 residences. 9.596.961 square kilometers. The largest country in East Asia and the 4th largest in the world after Russia, Canada, and the U.S. China is administrative divided and controls more than 22 provinces. Moreover, China owns 5 autonomous regions, each one of which has a special minority group that defines it. Also, it is administratively divided in 4 municipal areas and two regions with a special administrative status. Sofia Tsempera
  • 4. Economy In 2014 US economy was $17.4tr and the size of Chinas economy was $17.6tr, placing China on the 1st place of worlds strongest economies. China is now considered as a market leader as far imports, exports and industry is concerned. Source: Giles, C. (2014). Retrieved from www.ftalphaville.ft.com Sofia Tsempera
  • 5. GDP China has the highest GDP growth rate worldwide and it shows to keep this rate for the years to come. The national economy remained stable for the year 2014. Studying preliminary accounting GDP of 2014 was 63,646.3 billion Yuan, 7, 4% over 2103. The value added of the primary industry accounted for 9, 2% of the GDP (China's Economic Growth Rates, 2010-2014: Charts, 2015). Sofia Tsempera
  • 7. Urban / Rural Population Almost half of Chinas population live in urban areas and it is expected that this number will keep rising the next decades. Near to 70% of Chinese will live in urban cities until 2035. Most of them are gathered to the east coastal part of the country. There more than 90 cities in China with population of over 1,000,000 residences Sofia Tsempera
  • 8. Income 促There is a general tendency coastal cities either urban or rural to rank higher in terms of income compared to the cities inland. 促Urbanized cities on the east coast of China are the wealthiest and their residences are those with the highest income. Sofia Tsempera
  • 9. The Rising Upper-Middle & Middle Class Urbanization of China is the main reason of the rising of middle class. In 2012 the number of middle class households reached the percentage of 68%. Today, urban, upper-middle and middle class households represent 52% of the total population of China. It is likely that until 2022 their share will be raised to 63% and 170 million residences of urban areas. Sofia Tsempera
  • 10. Household Consumption Growth Rate Middle class is growing; incomes are getting higher so eventually the percentage for household consumption is growing as well. Upper middle class is willing to buy foreign branded food and beverage compared to other city residents. Sofia Tsempera
  • 11. Qualitative Characteristics of Chinese Consumers New generation in China (ages 18 to 38), are more educated than previous generations. 34% of upper middle class have one academic degree or more and 26% can speak and understand English (Orr, 2014). Chinese consumers, are willing to pay more for healthy quality products. Health awareness in China has become viral. Health-driven trend will continue to be a key highlight in the Chinese food market for 2015. Sofia Tsempera
  • 12. Business Ethics Codes of Professional Behavior According to Chinese Culture When doing business in China stick to these guidelines: Be always on time and never delay. Respect hierarchy and titles. Use them properly. Avoid hyper, exaggeration and intense eye contact. Be humble and polite. Control over emotional reactions. Do not criticize (not even yourself). Sofia Tsempera
  • 13. Chinese Market Approach Trend of health awareness. Attracted by what we call the wrapping paper. Consider a high price of a product as an indicator of quality. Pollution challenge. Prefer imported goods especially when it comes to food and beverage. Sofia Tsempera
  • 15. Those six years of recession has been a wakeup call for Greek businesses and now they are looking overseas especially to China, sending big delegations to Beijing and welcoming major Chinese investments. Jane Lanhee Lee, 2014, Reuters Business for New York Times Many great Greek olive oil producers who cooperate with China, mention to the reporter that a very big percentage of the Greek olive oil production has been sold, for decades, to Spanish and Italians as raw material and know they realize they can export the final, standardized product on their own, as Greek olive oil is high quality. Situation Analysis Sofia Tsempera
  • 16. Greek Olive Oil Market Third biggest olive oil producer country worldwide. Production of 0,3 t., contributing the 0,4% (740 million) of Greeces GDP annually. Only 27% of the produced olive oil gets to be standardized. The rest of the production is sold in bulk form mainly to Italy for re-export. Comparative advantages traditional olive varieties, low input, and quality production. Situation Analysis Sofia Tsempera Source: Sectoral Report of the National Bank of Greece, 2015.
  • 17. Olive Oil Imports in China Chinese look for natural, quality products and olive oil is one them because it is believed to be the healthiest of all cooking oils, so imports of olive oil grow year by year. Chinese consumers seem to be thrilled by Greek olive oil. Greek virgin olive oil is the first choice of gourmet lovers. Greek olive oil stands out between other olive oils because of its quality. Situation Analysis Sofia Tsempera In 2013, the Chinese spent $184 million on imported olive oil, 9.3 percent more than in 2012, and a huge leap from just $1 million a decade earlier Sophie Song, 2014, International Business Times
  • 19. MAdis Olio The Company Sofia Tsempera MADis Olio is a startup, wholesale and exporting olive oil company. Founded on the 28th of February in 2014 by Penelope Kolokotronis Madis the CEO of the company. It is headquartered at Filiatra, a province of Messinia region of Greece. MAdis Olio
  • 20. Companys Statement New, visionary and inspired wholesale and exporting company of extra virgin olive oil of excellent quality. After strained research, the appropriate and most capable partners to implement companys objectives, were found. The company attaches great importance to excellent quality of the raw material that standardizes in order to meet its high standards and the final product goes a step further. Quality, origin, and premium design are the key factors that make MADis Olio extra virgin olive oil an excellent example of Greeces high standard products. MADis Olio is more than a cooking oil. It is the very best piece of every Mediterranean table and an excellent gift of Greeces magnitude. The Company Sofia Tsempera MAdis Olio
  • 21. All products, except the 750ml bottle, come in a premium packaging parted of a rectangular black case, a booklet of useful information about the product and its history and origins and finally a black velvet pouches with red silk rope that the bottles will be placed in. The Brand Signature Product The standard bottle of extra virgin olive oil of 200ml, bottle is clean-cut designed, square bottle covered by screen printed label of a silver green color that leaves uncovered the 1/3 of the bottle so it shows the pure gold color of the olive oil. New Launched Brand The Company MAdis Olio Two new products that will target international markets by brand name Penelopes. The premium square bottle of 150ml extra virgin olive oil, suitable for gift or souvenir. The tall ceramic white bottle of 750ml virgin olive oil, suitable for household use, hoteliers and restaurants. Madis Olio Sofia Tsempera
  • 22. S.W.O.T Analysis The Company MAdis Olio Sofia Tsempera
  • 24. Greek Brands Competition The brands that have entered the Chinese market are: Ousia by Terra Creta IONIA by Cretland Anthos Liostama Apokoronas Cretan Prince Sitia Altis Argolis Iliada Minerva Foreign Brands Competition 88 pc of Chinas imports in 2013/14 came from EU countries. Spain was the lead exporter (61 pc of total), with Italy (23 pc) and Greece (4 pc) coming up behind. The remaining 12 pc was imported from Tunisia (4 pc), Turkey (3 pc), Morocco (2 pc) and Australia (2 pc), leaving 1 pc for all the other countries Benchmarking Sofia Tsempera
  • 25. PART 2 Goal & Objectives Sofia Tsempera
  • 26. Goal & Objectives Objective Establish brand awareness in China. Generate awareness about the superiority of the product and its characteristics. Underline products identity (the fact that it is a genuine Greek product, hundred percent natural and top quality). Have an intense presence on every online media tool (social media, web etc.) in a daily bases. Interfere to a tourist market. Succeed the specific number of sales that is set as the minimum (First six months the target is to sale 1 palette of the 150ml bottle and another one of the 750ml bottle palette). Goal Enter the Chinese market, introduce its product to Chinese consumers and take a share of olive oil market in China, overshadowing competitive brands, either Greek or not. Sofia Tsempera
  • 28. Stakeholders Customers/Producers/Enablers/Limiters Secondary Real consumers Virtual consumers Primary Wholesalers Delicatessen shops Websites Touristic/gift shops Exhibitions HO.RE.CA. Facilities Customers Primary Secondary Sofia Tsempera
  • 30. Stakeholders Customers/Producers/Enablers/Limiters Enablers Exhibitions and food festivals The local media The social media Chinese that have visited Greece as tourists Opinion leaders like Food specialists, nutritionists, web sites about the olive oil market Associations Tourist guides The governmental yielding of both the side Sofia Tsempera
  • 31. Stakeholders Customers/Producers/Enablers/Limiters Competitors (Greek or other) Unstable economic environment Limiters Sofia Tsempera
  • 33. Target Market Target market will be the northeast coastal provinces and urban cities (because of their qualitative characteristics). Including the capital of China and Chongqing, all provinces that have shipping ports and are economically evolving. Sofia Tsempera Beijing Shanghai Guangzhou Shenzhen Tianjin Guangxi Liaoning Shandong Hong Kong Chongqing
  • 34. PART 2 Target Audience Wholesale / End Consumers Sofia Tsempera
  • 35. Target audience of both categories is the use of e-commerce platforms, social media and the web in general. Our target audience is very keen in using smartphones, tablets, notebooks and any other form of technology and is very acquainted to electronic purchases. Target Audience Target audience is divided into two categories. The first category is wholesale meaning agents, restaurants, hotels, gift shops, delicatessen shops, shop in shop and a small number of food malls. Sofia Tsempera
  • 36. The second category of the target audience are the end-consumers, direct or indirect. The term end- consumer refers to those who either buy a product themselves (direct end consumers) or those who use, try, taste a product as customers of a business, for example as guests of hotel or customers of a restaurant (indirect consumers). Target Audience Sofia Tsempera
  • 38. Strategic Intent An Integrated Marketing Communication Strategic Plan, based upon marketing and communication tools which include participation in exhibitions and events, emails, phone calls, face-to-face meetings as well as online and printed media. Sofia Tsempera The two main pillars of the plan will be: I. Interpersonal Relationships II. Online Media
  • 40. Message Emotional Appeal Emotional appeal approach will be used in terms of cultural and historical factors of the product. Chinese respect and admire cultures as important and old as theirs. This can be the advantage of our brand when it comes to competition. Rational Appeal Ration appeal approach will be used to underline the superiority of the brand in terms of its quality, origin, uniqueness and the fact that is a natural product with high nutrition value. Sofia Tsempera Message
  • 41. Storytelling & Slogan Message Sofia Tsempera Slogan: Penelopes Liquid Gold Drops of Divinity! Storytelling: Penelope She is the queen of Ithaca, beautiful, shy, loyal she remained kept inside for a long time but now shes out, travelling all around the world She carries along all the beauty, the flavors, the sense, the divine touch of Gods And everyone wants a taste of her! Taste the myth!
  • 42. PART 2 Tactics Communication / Promotional Marketing Sofia Tsempera
  • 43. Preparation A set of communication and marketing tactics will be used in order to meet companys objectives. Before implementing our tactics, marketing communication tools must be prepared. Company profile, Sales letters, Product catalogue, Social media accounts are those tools we need to take care of before starting the implementation of the plan. Sofia Tsempera Tactics
  • 44. Communication Tactics Website A common corporate website may not be suitable for our target market. Rich in content and color but at the same time very specific and easy on the eye. Include all information about the company identity and the products quality and superiority. Chinese version apart from the Greek and the English one. Emails Emails will be used as the medium to present and introduce the company as well as the brand. Emails will be also the tool to keep our partners update and the medium to exchange information throughout the whole period of our cooperation. In times, emails may be followed by phone calls or newsletters. Sofia Tsempera
  • 45. Communication Tactics Participating in Exhibitions To establish the first contact with new customers, agents and distributors and to maintain brand awareness in the market, it is essential to participate in exhibitions regularly but strategically. Phone calls Ensure that the email has been delivered and read. Second, in order to locate the correct person to negotiate or close a deal. Start building interpersonal relationships that as we have mentioned earlier it is essential if you want to do business in China. Sofia Tsempera
  • 46. Communication Tactics Face-to-Face Meetings Move the relationship forward and probably the key to close a deal. Exceptional role to Chineses culture and habits and they can take place either at the workplace but even by having launch or diner. Sponsoring Governmental Programs about the Bilateral Relationship of Greece and China Sponsor online and offline seminars about Greek tourism and Greek products that the Tourism Organization of China is about to run in 2015. Aware of the brand, because as a sponsor it will have physical or virtual presence and be notified. Sofia Tsempera
  • 47. Promotional Marketing Tactics Printed Media One-page listing in a set of magazines which will be carefully selected so that they meet our objectives. Health & Wellness. Chinese cooking magazines that include Mediterranean cooking and products. Mens Health, Womens Health China, Health No1 which is a genuine Chinese magazine, Chinese edition of Food &Wine, Chinese edition of the Lonely Planet Traveller. Sofia Tsempera
  • 48. Promotional Marketing Tactics Online Media Sofia Tsempera The penetration of the Internet in China has reached extreme numbers making China rank first in terms of active internet users. China has 642 million internet users, outnumbering the entire U.S. population two to one. From who, 80% (557 million) use smartphones and tablets to connect. The online shopping headcount is expected to go to 380 million from 145 million today. Even Chinas smaller cities are leaving flip top phones and buying smart phones. K. Rapoza reports for Forbes.
  • 49. Promotional Marketing Tactics Online Media Penetrating Social Media Sofia Tsempera Social media as integral part of their lives, the use of social media. Because of strict Chinese government rules, worlds biggest online services like Google Inc., Facebook Inc. and Tweeter Inc. have been severely disrupted or simply blocked. Nevertheless, social media must be used for our marketing tactics, so consequently we have to use those that Chinese do.
  • 50. Promotional Marketing Tactics Online Media Penetrating Social Media Sofia Tsempera Social Media Platforms to be used: 1. WeChat.com, one of the most popular social media platform in China. 2. Qyer.com, this sites turf is e-tourism, suggestions and information gathering for Chinese tourists to be more accurate. 3. , online Messaging Platform adopted by 829 million users, involving features such as text messages, video, voice chat and files sending Stuffs.
  • 51. Promotional Marketing Tactics Online Media Purchasing via E-commerce Platforms Sofia Tsempera E-commerce platforms at first were used mostly among wholesalers, but the last 2 years have been the main purchasing channel also for retail consumers (end-consumers). Chinese use them more than regularly.
  • 52. Promotional Marketing Tactics Online Media Purchasing via E-commerce Platforms Sofia Tsempera E-commerce Platforms to be used: 1. Alibaba.com, king of E-commerce in China Alibaba Group has grown into a global leader in online and mobile commerce. 2. Taobao.com, the invite-only platform features more than 70,000 international and domestic brands from more than 50,000 merchants. 3. VipShop.com, one of the most popular in China and also women friendly!!
  • 53. Example of e-commerce platform product placement Sofia Tsempera
  • 54. PART 2 Implementation Guide & Budget Sofia Tsempera
  • 55. Sofia Tsempera July August September October November December January February Preparation Exhibitions Emails Phone Calls Face-to-face Meetings Sponsoring Social Media E-commerce Printed Media Website ACTIVE NOT ACTIVE Budget EURO Budget YUAN Preparation 0 促0 Exhibitions 8.000 促55,120 Emails 0 促0 Phone Calls 0 促0 Face-to-face Meetings 2.000 促13,780 Sponsoring 4.000 促27,560 Social Media 0 促0 E-commerce 0 促0 Printed Media 5.500 促37,900 Website 2.000 促13,780 TOTAL 21.000 促148,140 Implementation Guide Budget
  • 57. Evaluation 1. Conduct several meetings with our Chinese associates and discuss the plans progress as long as identify new needs. 2. Be in touch with our target audience and ask for their opinion about the brand. by posting brief questionnaires, about the brand and its identity, on social media and other online networks that we use. 3. Collect and analyze the quantitative data from our online tools. We can count followers, friend requests (accepted or requested), likes, shares, website quests and received questions. 4. Number of contacts that we will make after participating to the exhibitions. 5. Analyzing product sales data can reveal if the communication plan was successful or not. Evaluating the communication plan is essential, both during the implementation and after is conducted. Evaluating the plan during the implementation helps us to identify possible flows and make any necessary changes and adjustments as well as keeping truck and adopting new information and market needs. Sofia Tsempera
  • 58. An Integrated Marketing Communication Plan By Sofia Tsempera for Madis Olio Promoting Olive Oil in China