Quiz front office
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The document contains 27 multiple choice questions related to the hotel industry. The questions cover topics like identifying specific hotel properties, common hotel terms and their meanings, responsibilities of different hotel departments, international currencies, and other general hotel and tourism related trivia.
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Front office opera-pptsProfkunal
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- Opera began in 1994 as a research project and was first publicly released in 1996 for Windows. It has since expanded to other platforms including mobile and gaming devices.
- The Opera browser interface includes an address bar, tab bar, menu bar, status bar, and panels for navigation and customization.
- Opera is available on desktop and mobile platforms and includes features like tab browsing, speed dial, synchronization across devices, and compression to improve browsing speed.Facility planning laws-and-rules-hotel-industry
Facility planning laws-and-rules-hotel-industryProfkunal
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The document discusses the governing laws for setting up hotels in India. It outlines the classification system for hotels, which ranges from 5-star deluxe to 1-star. The Hotel and Restaurant Approval and Classification Committee inspects and assesses hotels based on their facilities and services. Hotels must obtain approval at the project stage and then apply for classification within 3 months of operations. The documentation process requires information on location, facilities, financing, and certifications. Opportunities in the industry include events creating demand and untapped mid-tier city markets, while challenges include connectivity, infrastructure issues, high costs, and lengthy approval processes.The hotel-front-office
The hotel-front-officeProfkunal
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The document discusses the various functions and responsibilities of the front office department in a hotel. It covers front office positions like the front office manager, reservations, guest services, night audit, and concierge. It also describes how the front office interacts with other departments and its key responsibilities like property management systems, revenue management, guest services, accounting, and data management.Time table 30.8.10 excel format
Time table 30.8.10 excel formatProfkunal
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The document contains a weekly schedule for students in a hospitality program. It lists the subjects and instructors for each time slot on Monday, Tuesday, Wednesday and Thursday. It also includes instructor initials mapped to their full names. The schedule runs from 9:00-4:40 each day and includes subjects like food production, hotel engineering, human resources and accounting.Time table 30.8.10 excel format
Time table 30.8.10 excel formatProfkunal
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The document contains a weekly schedule for students with various classes and activities from Monday to Saturday. On Mondays, Wednesdays and Thursdays the schedule includes classes on food production, hotel engineering, human resource management, and resort management. Tuesdays include a library period and activities. Fridays include classes in French cuisine, safety and security, and facility planning. Saturdays include food and beverage service and computer science. The document also includes teacher and student initials or names.Time table 30.8.10 excel format
Time table 30.8.10 excel formatProfkunal
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The document contains a schedule for students in a hotel management program. It lists the subjects and instructors for each time slot on Mondays, Tuesdays, Wednesdays and Thursdays. Some of the subjects included are food production, front office, hotel engineering, human resources and French cuisine. The schedule also includes practice sessions and activities. Student names and instructor initials are listed at the bottom.Time table 23.8.10 excel format
Time table 23.8.10 excel formatProfkunal
Ìý
The document contains a weekly schedule for students with various classes and activities from Monday to Saturday. On Mondays, Wednesdays and Thursdays the schedule includes classes on food production, hotel engineering, human resource management, and resort management. Tuesdays include a library period and activities. Fridays include classes in French cuisine, safety and security, and facility planning. Saturdays include food and beverage service and computer classes. The document also includes teacher and student initials or names.Time table 30.8.10 excel format
Time table 30.8.10 excel formatProfkunal
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The document contains a weekly schedule for students in a hospitality program. It lists the subjects and instructors for each time slot on Monday, Tuesday, Wednesday and Thursday. Some of the subjects included are food production, hotel engineering, human resources, and French cuisine. The document also includes instructor initials mapped to their full names at the bottom.2010th sem course module front office practicle
2010th sem course module front office practicleProfkunal
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This document outlines the objectives, rules, and course break-up for the Hotel Front Office 7th semester course at PCTE Institute of Hotel Management. The main objectives are to review front office basics and current industry needs. Class rules require proper grooming, keeping a journal, and not being late. The course is broken into 15 topics that will be taught over role plays, including guest registration, reservations, accounting vouchers, telephone procedures, forecasting techniques, and situation handling. Students will be evaluated on grooming, their journal, and a viva for a total of 50 marks.2010 7th sem course module front office
2010 7th sem course module front officeProfkunal
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The document outlines the course details for Hotel Front Office at PCTE Institute of Hotel Management. It includes information on internal and external marks distribution, total lectures, tests and assignments. The objectives of the course are introduced to front office reports and dealing with emergencies. Class rules are specified regarding attendance, late entry, assignment deadlines and plagiarism. The course breakup includes topics to be covered, test and assignment schedules.Facility planning
Facility planningProfkunal
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This document provides an introduction to a course on facility planning and design for hotel management. [1] It discusses how proper planning is necessary to avoid common design mistakes like poor lighting, ventilation or storage space issues that negatively impact building usage. [2] The course aims to teach students how to plan and design hotels through efficient energy planning, layout selection, and equipment maintenance to reduce costs. [3] Students will be evaluated through assignments, class tests, and a final exam.2010 3rd sem_course_module_hotel_accountancy.2010
2010 3rd sem_course_module_hotel_accountancy.2010Profkunal
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The course aims to introduce students to the role of accounts in ensuring uniformity and auditing in hotels. It seeks to correlate accounting with hotel procedures. The course has 50 total marks split between internal and external exams. There are three tests and three assignments over the semester. The topics covered include income statements, balance sheets, departmental income statements, internal controls, audits, and related accounting concepts and practical problems. Attendance policies and academic honesty rules are also defined.Quiz front office
- 1. (Q1)Identify the hotel A. Oberoi towers, Mumbai, B. HYATT, MUMBAI C. JW MARRIOT MUMBAI D. TAJ LANDS END MUMBAI
- 2. Q2)WHAT IS A JUNIOR SUIT? A. A suit with small living room B. A budgeted suit room C. A suit with temporary partition D. A suit for child accomodation
- 3. Q3)WHAT IS TURN AWAY ? A. NO ALLOTMENT OF ROOM B. GUEST DID NOT COME C. Removing a guest from room D. Guest skips from the hotel
- 4. Q4)ABREVIATION AHLA A. ASSOCIATION OF HOTEL AND LODGING OF AMERICA B. AMERICAN HOTEL AND LODGING ASSOCIATION C. ALL HOTELS AND LODGING ASSOCIATION D. AMERICAN HOTEL AND LODGING ACADEMY
- 6. A. Taj Man Singh Delhi Taj Coromandalam Vasant Continental Taj Palace Delhi
- 7. Q6)WHAT IS LIGHTENING CALL? A. MOST EXPENSIVE CALL B. MOST URGENT CALL C. MOST LONG DURATION CALL D. MOST IMPORTANT CALL
- 8. Q7)WHAT IS A RED BOOK? REGISTRATION BOOK CURRENCY EXCHANGE BOOK C- FORM BOOK ARRIVAL AND DEPARTURE REGISTER
- 9. Q8)WHAT DO YOU MEAN BY LEAD TIME TIME BETWEEN RESERVATION AND CHECK IN TIME BETWEEN CHECK IN AND CHECK OUT TIME BETWEEN CHECK OUT AND NEXT CHECK IN TIME BETWEEN TWO EXTENDED STAYS
- 11. A. Taj Man Singh Mumbai B. Taj cormandlam, Mumbai. C. Taj Mahal , Mumbai D. Taj palace Mumbai
- 12. Q10)WHO IS RESPONSIBLE FOR DISTRIBUTION OF NEWS PAPER BELL BOY BELL CAPTAIN NIGHT PORTER BUSINESS CENTER CLERK
- 14. A. oberoi international B. oberoi udaivilas C. Oberoi Rajvilas D. Oberoi wildflower hall
- 15. Q12)COLLECTION OF KEYS FROM GUEST AT THE TIME OF CHECK OUT IS DONE BY BELL BOY BELL CAPTAIN CASHIER CONCIERGE
- 16. Q13)WHO IS RESPONSIBLE FOR CLEANING OF WALLS, CARPETS AND FURNITURE IN LOBBY? BELL BOY NIGHT PORTER ROOM ATTENDANT VALET
- 17. Q14)IDENTIFY THE HOTEL A. Taj cormandlam B. Taj Lake palace C. Taj varanasi D. Taj Ganga
- 18. Q15)CONCIERGE OR INFORMATIONIST IS ALSO KNOWN AS ………………………. Man of the city Man of the town local man Man of the hotel
- 19. Q16)HRACC STANDS FOR? HOTEL AND RESTAURANT AUTHORIZED AND CLASSIFICATION COMMITTEE HOTEL AND RESTAURANT ASSOCIATION OF CLASSIFICATION COMMIITTEE HOTEL AND RESTAURANT APPROVAL AND CLASSIFICATION CATEGORY HOTEL AND RESTAURANT APPROVAL AND CLASSIFICATION COMMITTEE
- 21. Al Khaleej Dubai Burj Al Arab Al Burj Dubai Nakheel Dubai
- 22. Q18)IDENTIFY THE CURRENCY CANADIAN DOLLAR US DOLLAR EURO FRANKS
- 23. FRANCE SPAIN GREECE UK Q19)IDENTIFY THE COUNTRY
- 24. Q20)WHAT DO YOU MEAN BY COT EXTRA RATE FOR A CHILD DOOR BETWEEN INTERCONNECTED ROOM EXTRA BED FOR A CHILD STAIR CASE FOR PENTHOUSE SUIT
- 25. Q21)WHAT DO YOU MEAN CRIB RATE EXTRA RATE FOR A CHILD SEPARATE PICKIN CHARGES SEPARATE DROP OUT CHARGES ROOM RATE WITH WELCOME DRINK
- 26. Q22)WHAT IS GRAVEYARD SHIFT A SHIFT WHEN NO GUEST TURNED UP SHIFT AFTER 12..AM SHIFT AFTER 12. PM SHIFT BETWEEN 4PM TO 7 PM
- 27. Q23)WHAT DO YOU MEAN BY RULE OF THUMB TOTAL COST OF THE HOTEL / TOTAL REVENUE 1/100 OF TOTAL HOTEL COST 1/1000 OF TOTAL HOTEL COST 1/10000 OF TOTAL HOTEL COST
- 28. Q24) A Detailed plan of a journey is Schedule Travel kit Travelogue Itinerary
- 29. Q26) GMT is ahead of Indian Standard Time by _______________ hrs +5.00 Hrs -5.00 Hrs +5.30 Hrs -5.30 Hrs
- 30. Q27) World Tourism day’ is celebrated on _____________________________ 27 th September 28 th January 30 th November 1 st January