Ralf
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Ralf F. Irizarry provides a summary of his background and qualifications. He was born in Germany to military parents and attended high school and university in New Jersey. He is a veteran of the U.S. Navy, married with two children, and enjoys various hobbies. His professional experience includes over 20 years of successful management in the communications industry, with accomplishments such as outsourcing motorola service centers and turning around an unprofitable shop. He emphasizes skills in leadership, customer relationships, and employee development.
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- 2. Before we meet individually a little bit about me Born in Germany to military parents Attended Barringer HS in Newark, N.J. Attended Rutgers University, Newark, N.J. Veteran U.S. Navy Married with two children Drew, Garrett
- 3. Other Interests Hobbies include tournament shad fishing, hunting, camping, mechanical auto repair and landscaping Volunteer for Special Olympics, Little League baseball and recreation basketball coach
- 4. Certifications and Recognition FCC Certified Technician Selected to White House Communications Staff Explorer Scout; Scout Leader at age 18 Motorola Excellence Awards for Service Recognized by NYPD for developing Service Disaster Recovery Plan during 9/11 Completed Managed Services White Paper for Motorola
- 5. Professional Highlights Led 350-site, tri-state IDEN communication system installation for Nextel, generating 41% profit margin Successfully outsourced 225 Motorola service centers with no disruption in quality or service levels Turned around unprofitable service shop, transforming losses to 28% profit margin Increased margins in multi-year contact with State of Massachusetts from 30% to 40%
- 6. Special Skills Provided dynamic leadership to achieve service operations objectives Strengthened customer relationships Built customer-driven organizations Managed client expectations and developed lasting business relationships Created environments which enhanced employee development and increased retention
- 7. Service Marketing Led and organized Annual Service Meeting for service reviews and introduction of new service products in Eastern Division Responsible for: the development of new service offerings costing models and pricing of same overall P&L performance
- 8. What I Bring 20+ Years of successful management experience Development of P&L budgets with goal achievement Leadership through example and work ethic Superior team building skills Third party development second to none Experienced in developing service products
- 9. Thank you