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Brian M Vierthaler is a business professional with experience in sales, management, employee development and marketing across various industries. He has over 14 years of experience as a Consumer Solutions Manager at AT&T, supervising staff and meeting customer service goals. Prior to that, he worked in technical support and sales at Gemstar-TV Guide Inc. He has a background in problem solving, improving morale and exceeding productivity and service targets.
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David Sullivan is seeking a customer service or call center manager position. He has over 15 years of experience in customer service roles, including as a team leader and manager at NWN Corporation, a call center sales representative at Verizon, and in various roles such as team leader and service delivery manager at American Express Platinum and Centurion Concierge. He has a track record of managing teams, improving processes, resolving escalations, and ensuring high customer satisfaction. Additionally, he has experience in restaurant management and as a residence hall director while obtaining his bachelor's degree in liberal studies and communications.Michael Meyer _CV 1
Michael Meyer _CV 1Mike Meyer
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Michael Meyer is an experienced leader with over 30 years in automotive financing, sales, and marketing. He has held several senior director and manager roles at Ford Motor Credit Company and CoreLogic Credco, where he was responsible for operations, strategic planning, financial analysis, and developing customer relationships. He has a proven track record of achieving goals and improving processes.curenr resume121815
curenr resume121815Kate McCurdy
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Kathleen McCurdy has over 20 years of experience in customer support, business development, and project management. She has a proven track record of resolving complex customer issues, building relationships, and managing customer support centers. Her background includes roles at companies such as Aspect Communications, Digital Equipment Corporation, and Grappone Automotive Group.Aaron Most Resume 6-16
Aaron Most Resume 6-16Aaron Most
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Aaron Most has over 10 years of experience in customer service roles at AT&T, including positions as a team manager and senior specialist analyst. He has a proven track record of identifying issues, implementing corrective actions, and driving process improvements that have resulted in cost savings of over $8 million. Most is skilled in research, analysis, problem solving and creating documentation to establish effective systems. He is looking to further develop his professional and creative skills.Mrooslicv08012016
Mrooslicv08012016Mimi Roosli
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Mimi Roosli has over 25 years of experience in CRM, project management, and customer success roles. She has extensive experience customizing and implementing CRM systems like Salesforce, SugarCRM, and Oracle. Her background includes roles managing customer support operations and professional services teams. She has strong skills in project management, requirements analysis, and training delivery.Douglas sikora resume
Douglas sikora resumeDoug Sikora
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This document provides a summary of Douglas Sikora's experience and qualifications. It includes his contact information, 20 years of experience leading IT teams and aligning technology to business objectives, and a detailed employment history highlighting his roles and responsibilities as Director of IT at Streck, Inc. and various other technology companies. It also lists his skills, education, accomplishments, and involvement with Outlook Nebraska, Inc.Annie Irizari, PMP Resume 2015
Annie Irizari, PMP Resume 2015ANNIE IRIZARI PMP, Agile/Scrum, Six Sigma
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AnnaMaria Irizari is a PMP certified project manager with over 20 years of experience in various industries including healthcare, banking, consulting, manufacturing, media, pharmaceuticals, retail, insurance, education, and vehicle leasing. She has expertise in project management, IT, SOX compliance, Agile, and Six Sigma. She holds a BS in Computer Science and certifications including PMP, Security+, and Six Sigma. She has managed both domestic and global projects and virtual teams. She is currently a self-employed project manager, management consultant, IT auditor, and business analyst serving clients in the public and private sectors.LarryJohnsonResume 2015
LarryJohnsonResume 2015Larry Johnson
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The document summarizes the professional experience of Larry L. Johnson, including his roles as a senior executive at IBM from 1977 to 2002 where he held several vice president positions in sales, marketing, and management. It also describes his experience from 2002 to 2011 as a founding partner of a commercial janitorial services company that expanded to multiple states. The summary highlights his extensive leadership experience growing businesses and driving shareholder value through profit growth and customer satisfaction.Dawnresume2015
Dawnresume2015Dawn Frank
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Dawn Frank is seeking a challenging position utilizing her 3 years of management experience at AT&T. She consistently exceeds goals and assists others with escalated issues. Frank has strong technical skills and experience resolving complex customer service, billing, and device issues. She aims to identify strategic improvements and develop effective teams.kelechi-m.-chinagorom - Main1
kelechi-m.-chinagorom - Main1Kelechi Chinagorom
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Kelechi Chinagorom is a marketing research and data analyst professional with over 13 years of experience. He has expertise in areas such as marketing research, data management, business development, and strategic planning and analysis. Currently he works as a Marketing/Marketing Research Specialist at KMC Insights Limited, where his responsibilities include interpreting client briefs, analyzing market research data, and managing project teams. He has a strong track record of successfully delivering client projects and building partnerships across organizations.N Carson resume v04-11-16
N Carson resume v04-11-16Neville Carson
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Neville Carson is a business professional with over 15 years of experience in technical product management, product development, project management, and digital content management at AT&T Corporation. He has a proven track record of successfully managing complex projects and cross-functional teams. Carson is skilled in fostering cooperation, simplifying complex topics, and delivering on organizational objectives. He holds a MBA from Kennesaw State University and certifications in project management.Resume
- 1. Brian M Vierthaler Business professional with a record of success in sales, management, employee development and marketing in various industries. Creative problem solver with the ability resolve conflict, improve morale and consistently exceed company productivity and service goals 3357 S 93rd East Ave Tulsa, Oklahoma 74145 (918) 557-2469 b.vierthaler@att.net EXPERIENCE AT&T, Tulsa, Oklahoma Consumer Solutions Manager July 2002-August 2016 Supervises staff involved in technical support, customer service, retention, fraud, credit/collections/activations, revenue management and roaming. Works closely with management and staff to assess and meet customer service goals. Monitors calls in Advance Technical Support-Android to ensure proper productivity and quality. Participates in the development, implementation and update of Advanced Technical Support Training. Reviews progress of customer operations employees as related to productivity objectives and develops programs to improve overall call handling results. Recommends force management levels for state/region within labor agreement guidelines. . Gemtstar-TV Guide Inc. Superstar Satellite/eBooks, Tulsa, Oklahoma Internal Account Representative/Technical Support September 1998 - April 2012 Front line technical support for Gemstars proprietary eBook product. Areas of concern include account maintenance, file format compatibility, operating system and software conflict resolution. Outbound/Inbound telemarketing of C-Band satellite programming, technical support, legal compliance and sales of DBS satellite systems. EDUCATION Tulsa Community College, Tulsa, Oklahoma Associate in Science-Business Administration July 2000 CORE Business Administration Curriculum. SKILLS Managing Human Performance Managing Interpersonal Relationships Managing Customer Escalations with Care Time Management for Call Center Managers CWA-AT&T Wireless Labor Agreement Coaching to Sell Wireless Features (Sales Training) Targeted Selection Interview: Quick Hire (AT&T Certified) Civil Treatment for Managers LEAP (Leadership Execution Accountability Performance) Agile Methodology (Completed) Project Management (Began Coursework) AWARDS AT&T Summit Award Winner: Winning the prestigious Summit trip is a pinnacle achievement and will reward the
- 2. PROJECTS AT&T Big Three Project: Mobile First Experience. 2012-2014 Liaison between web developers and the Customer Service Organization. Frequently met with developers to provide pointed guidance and feedback in the re-design of www.att.com and the introduction of the myATT Mobile Applications. AT&T Operation Healthy Snack Food Drive Coordinator- 2016 Coordinated events specifically promoting Operation Healthy Snack Food Drive for deployed soldiers. 2016 Net Results exceeded $7,300 worth of food donations to Operation Healthy Snack. Soktoberfest Adult Soccer Festival (NEOASA) 2001-2007 Tournament Director for nonprofit Northeast Oklahoma Adult Soccer Association (NEOASA) Soktoberfest Adult Soccer Festival. Responsibilities included promotion, sponsor obtainment, marketing (web development) and event operations. "best-of-the-best" performers (Top 4% organization wide) with a recognition event designed especially for them! Winners will be rewarded a stay at a luxurious resort featuring recognition by your peers and senior leadership. Achieving this prestigious award requires a commitment to delivering extraordinary customer service. Deliver a full year of consistent, best-in-class results in 2013. AT&T Key Contributor Award: A discretionary award made in addition to Annual Bonus to a limited group of employees within an organization to recognize outstanding individual contributions toward objectives of the organization. KCA is designed to establish a financial link between the employee and business objectives. Won in 2010,2012,2013 and 2014