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Resume Jeffrey Martino July 2014
- 1. Jeffrey Martino Overview Exceptional self-directed, motivated, confident Manager equipped with excellent communication, presentation, negotiation and problem resolution skills and a successful 11- year track record of Estate Household Management of a $20 million dollar private home estate. Exemplifies great human relations acumen with profound ability to deal tactfully, genuinely and diplomatically with staff, employees, management, contractors and security. Proven ability to effectively manage complex projects from conception through completion. Adept at crisis management. People oriented and successful manager with comprehensive experience in all aspects of grounds and smart-home maintenance. Mr. Martinos end goal: to build an efficient and highly professional estate workforce for a long-term commitment. Professional Experience July 2002 November 2013 Confidential Client Tucson, AZ / Long Island, NY Estate Manager Successfully coordinated installation of complex physical house systems and smart home technology including telephone, computer, security, medical, and audio/video systems Directed study of estate water systems reducing monthly bill from $3,000 to $250 Coordinated benefit event dinner parties, celebrations, informal family gatherings, and business meetings Properly prepared the residence for visitors, receiving guests and business associates, and created a comfortable and inviting environment Created household manual and task sheets. Developed cleaning and maintenance schedules Supervised the staff, resolved issues, managed schedules, and maintained day-to-day operations calendars Worked directly with chefs, caterers, florists, valet, and security staff to ensure flawless and stress-free service Coordinated bid proposals and contracts for multiple homes Supervision of pool, grounds, and contractor crews
- 2. Solicited, reviewed, and negotiated vendors bids. Managed, scheduled, coordinated, and supervised all vendors, contractors, and sub-contractors Approved vendors invoices and proposals and performed and reconciled bookkeeping and accounting Guaranteed quality control and cost containment by establishing excellent camaraderie with staff, vendors, suppliers and contractors Maintained care and preventative maintenance schedules for buildings and contents Utilized inspection checklists for the grounds including inspection of planting areas, shrubbery, flowers, and other landscaping for proper maintenance and appearance as well as checklists for the exteriors of the structures on the property including windows, doors, hardscapes, walls, and paint for clean and impeccable appearance Responsible for vehicle logs, maintenance, refueling, and chauffeuring Purchased, stocked, and inventoried supplies Implemented household inventory management systems Responsible for care of fine furnishings, silver, museum quality art, antiques, and oriental rugs Wine procurement/cellar management Valet/seasonal clothing exchange/fur care and storage Ensured construction projects as well as home networking system of multiple buildings on estate were properly executed Corporate office, private hangar, and yacht staff liason Worked closely with principals to plan and execute the overall management of the estate focusing on detail and excellence Represented the family in a professional and discreet manner at all times; set the standards and protocols for service throughout the property emphasizing the privacy and confidentiality of the residences operations Ensured proper organization of the homes office spaces, closets, storage spaces, and wine cellar Utilized advanced experience and expertise with mobile devices including iPhone and iPads, complex telephone systems, and hearing and sound devices Held responsibility for checking safety assurance of principals and guests in-house and during domestic and international travel by properly coordinating with office, security staff, yacht and airplane staff Advanced computer skills MAC, Windows 7, XP, Vista, 8, and WiFi Networks Luxury VIP guest, business service and hospitality Special event planning with formal service Airline, hotel, and restaurant reservations. Prepared travel wardrobes, packed and unpacked luggage Traveled to summer home preparing and opening the home prior to familys arrival and closing after departure Public relations. Daily interaction with principals to ensure needs are being met After-hours response to alarms and emergencies. Circumvented several health care crises utilizing EMT and fire fighting training Directed crisis damage control during lightning storm, burglary, gas pipeline relocation, water pump explosion, and basement flooding. Hired specialty emergency services when required. Communication with insurance adjustors when required
- 3. Reason for leaving: Employers lifestyle changed and his services are no longer required. Page 2 Jeffrey Martino 2001 2002 Portland Museum of Art Portland, ME Events and Services Manager / Facilities Team Leader Assigned and prioritized job tasks and supervised and scheduled staff for maintenance of interior and exterior of 65,000 square foot building Effectively organized and set up events for a minimum of 55 to a maximum of 5,000 guests Handled all aspects of building maintenance including electronics, welding, carpentry, plumbing, heating and cooling, landscaping, security and computer systems Reason for leaving: Relocated to Tucson, AZ. 1991 2001 The Reserve Palm Springs, CA Community Facilitator Provided security, concierge and chauffeur services for high-end clientele and celebrity status individuals in a private gated community with homes average 25,000 sq. ft. Attained and guaranteed rating of A+ security services through close partnership with ex-secret service Ensured the quality of complex security system by consistently providing maintenance and improvements and conducted security audits to identify potential problems related to physical security, staff and resident safety, and asset protection Reason for leaving: Relocated to Portland, ME. Prior Experience Property Manager Parlin Property Management Group Portland, ME Head Golf Professional Woodhaven Country Club Palm Desert, CA PGA Tour Caddie/Head Marshall Bob Hope Chrysler Classic Palm Springs, CA Marine Electrician Bath Iron Works Bath, ME Assistant Investigator Martino Detective Agency Portland, ME Business Owner S & J Landscaping Portland, ME
- 4. Education and Credentials Starkey International Roanoke, VA Keswick Hall Microsoft Certified Systems Engineer / A+ Certification Valcom Technology Education Center Portland, ME Core Competencies Staff training and development Public relations/public speaking Events organization Safety management Conflict management Project management Building maintenance Annual budget management Personnel and human resource management Excellent computer skills/networks/smart home technology Law enforcement, EMT, and Marshall Arts training