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Lyann Nails
6900 Salt Cedar, Tucson, AZ 85756
Cell (520)204-2495
Email: lyann.nails@yahoo.com
Highlights:
 10 years experience General Manager retail experience driving sales/customer service
 6 months experience Banker/Teller responsibilities handling cash/making deposits
 Supervised, trained, and developed 10 associates
 Able to clearly and effectively communicate policies and procedures
 Multi-lingual; fluent in English, Vietnamese, and Spanish
 Possess strong reasoning and problem solving skills
 Proficient with Microsoft Office; Word, PowerPoint, and Excel to include data entry
 Communicates effectively and concisely with wide customer base
 Self-starter; Proactive/works with little to no supervision
Experience:
General Manager/Customer Service Representative
99 Cent Discount Variety Store (Aug 2014- Present & Jan 2003- May 2009)
 Provided customer service providing clear understanding of store return/refund policies
 Increased sales 20 percent devising international calling card buyer incentive
 Grew customer base 15 percent; authored/implemented promotion/marketing campaign
 Reduced inventory delivery time by 45 percent implementing online purchasing process
 Saved company $800 dollars per month on associated inventory resupply costs
 Developed and implemented training and development plan for new associates
 Monitored pricing/ticketing and stocking newly received merchandise
 Analyzed staffing demands and adjusting work schedules accordingly
 Communicated and enforced safety standards
Server
Iron Hill Brewery (Dec 2013-Jun 2014)
 Provided customer service to patrons
 Passed qualifying/training course gaining in-depth menu/beverage menu within 2 weeks
 Performed backhouse restaurant duties to include sanitation and equipment prep
Bank Teller
Wachovia Bank (Apr 2010- Oct 2010)
 Greater than 6 months handling cash to prepare deposits, withdrawals, and store revenue
 Part-time teller exceeded full-time employee quotas for referrals in first quarter
 Ranked #1 Referrer in Burlington County
 Drove branch sales quotas to exceed quarterly goals
 Achieved highest level of customer satisfaction on all surveys
 Maintained and balanced cash drawer
 Promoted company services/products and alternate channels
Administrative Assistant
St. Marys Hospital Pharmacy Department (Mar 2001-Mar 2004)
 Stocked supplies
 Delivered medicine to various offices within hospital
Education:
 Associate of Science : Business Administration
 Long Beach City College, 2001
Activities:
 Dedicated Room Mom for elementary school coordinated special events, holiday
parties, and activities
 Setup childrens Halloween Party on McGuire AFB
 Collected toys supporting Operation Santa providing 10,000 gifts to 3,000 military
families
 Supported local food bank donating food/supplies catering to approximately 5,000
residents

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Lyann Resume

  • 1. Lyann Nails 6900 Salt Cedar, Tucson, AZ 85756 Cell (520)204-2495 Email: lyann.nails@yahoo.com Highlights: 10 years experience General Manager retail experience driving sales/customer service 6 months experience Banker/Teller responsibilities handling cash/making deposits Supervised, trained, and developed 10 associates Able to clearly and effectively communicate policies and procedures Multi-lingual; fluent in English, Vietnamese, and Spanish Possess strong reasoning and problem solving skills Proficient with Microsoft Office; Word, PowerPoint, and Excel to include data entry Communicates effectively and concisely with wide customer base Self-starter; Proactive/works with little to no supervision Experience: General Manager/Customer Service Representative 99 Cent Discount Variety Store (Aug 2014- Present & Jan 2003- May 2009) Provided customer service providing clear understanding of store return/refund policies Increased sales 20 percent devising international calling card buyer incentive Grew customer base 15 percent; authored/implemented promotion/marketing campaign Reduced inventory delivery time by 45 percent implementing online purchasing process Saved company $800 dollars per month on associated inventory resupply costs Developed and implemented training and development plan for new associates Monitored pricing/ticketing and stocking newly received merchandise Analyzed staffing demands and adjusting work schedules accordingly Communicated and enforced safety standards
  • 2. Server Iron Hill Brewery (Dec 2013-Jun 2014) Provided customer service to patrons Passed qualifying/training course gaining in-depth menu/beverage menu within 2 weeks Performed backhouse restaurant duties to include sanitation and equipment prep Bank Teller Wachovia Bank (Apr 2010- Oct 2010) Greater than 6 months handling cash to prepare deposits, withdrawals, and store revenue Part-time teller exceeded full-time employee quotas for referrals in first quarter Ranked #1 Referrer in Burlington County Drove branch sales quotas to exceed quarterly goals Achieved highest level of customer satisfaction on all surveys Maintained and balanced cash drawer Promoted company services/products and alternate channels Administrative Assistant St. Marys Hospital Pharmacy Department (Mar 2001-Mar 2004) Stocked supplies Delivered medicine to various offices within hospital Education: Associate of Science : Business Administration Long Beach City College, 2001 Activities: Dedicated Room Mom for elementary school coordinated special events, holiday parties, and activities Setup childrens Halloween Party on McGuire AFB Collected toys supporting Operation Santa providing 10,000 gifts to 3,000 military families
  • 3. Supported local food bank donating food/supplies catering to approximately 5,000 residents