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Resume_Alejandro Armenta (2016)
- 1. LUINNY ALEJANDRO ARMENTA ALVARADO # 29 Veredas del Sol St, Veredas del Sol, Mexicali B.C. Mexico (Home) 52.686.841.6265 / (Mobile) 52.1.686.569.3976 alejandro.armenta@yahoo.com.mx
- 2. Qualifications Profile I am a versatile and skilled professional with over 13 years of experience in the heavy-duty trucking industry and a background of Managerial Positions on Commercial and Manufacturing challenges. Im a people person with a wide business vision supported by an extensive hands-on experience that builds, leads, and motivates teams across both transactional and manufacturing processes environments. My perspective of the business helps me identify a variety of solutions, and achieve always profitable results for my employer with high focus on customer needs and overall satisfaction.
- 3. I continuously look for development and personal growth throughout new challenges that allow me to get new and better skills and maintain high standards in my team to achieve companys goals and increase business profit as well. Highlights of Expertise Commercial - Wholesale and Retail - After-Sales Support - Dealer Network Development - Parts Sales
- 4. - Operational Analysis - Financial Analysis - Call Center Management - Strategic Planning Manufacturing Production Management and Planning - Quality Management Manufacturing Engineering - Lean Manufacturing Six Sigma - Productive Maintenance
- 5. Education Mechanical Engineer, Industrial Design Universidad Autonoma de Baja California, Mexicali BC, Mexico Lean Manufacturing Certification School of Engineering, Michigan University Six Sigma Master Black Belt PACCAR Six Sigma Institute Executive Managerial Skills
- 6. PACCAR Institute for Managerial Leadership LUINNY ALEJANDRO ARMENTA ALVARADO # 29 Veredas del Sol St, Veredas del Sol, Mexicali B.C. Mexico alejandro.armenta@yahoo.com.mx ; (Home) 686.841.6265 / (Mobile) 686.569.3976
- 7. Professional Key Experience and Contributions Commercial Kenworth, National Service Manager Responsibilities - Develop and administrate Service and Parts Sales Programs Achievements - >15% annual sales growth
- 8. - Analyze market needs and trends to identify new points of sales - Set up and monitor Service operational and quality standards - Provide guidance and training to dealership personnel - Improve dealers management strategies to increase profitability - Administrate Call Center and roadside assistance programs - >20% roadside assistance efficiency improvement - >15% productivity increase - >10% of sales points increase - Service Standardization Program deployment - 8% increase of Parts Thru Service Sales - Implementation of a National Service Council Kenworth, Special Sales Operations Manager Responsibilities Achievements
- 9. - Analyze Dealer Sales Performance and profitability - Create and implement wholesale and retail action plans - Maximize marketing promotions effectiveness - Optimize dealer inventory level through Regional Managers - Provide margin analysis to Sales and Commercial Directors - >80% Margin Analysis cycle time reduction - >75% Warranty process cycle time reduction - >10% Marketing Funds increase - Improve Wholesale Inventory Accuracy - Improve Sales Prospecting Accuracy Kenworth, Six Sigma Black Belt for Commercial Area Responsibilities - Train Six Sigma methodology to SE&A areas Achievements - >115% of Savings per year growth
- 10. - Support all Sales, Marketing, Service and Financial projects - Overseeing rolling out CI initiatives and annual goal achievement - Coordinate internal and external (dealers) Kaizen events - Belt Utilization improvement from 25% to 55% - Balanced Scorecard Program deployment - Dealer Financial Analysis development
- 11. LUINNY ALEJANDRO ARMENTA ALVARADO # 29 Veredas del Sol St, Veredas del Sol, Mexicali B.C. Mexico
- 12. alejandro.armenta@yahoo.com.mx ; (Home) 686.841.6265 / (Mobile) 686.569.3976 Professional Key Experience and Contributions Manufacturing Kenworth, Quality Manager Responsibilities Achievements
- 13. - Leadership/Guidance product compliance to the facility - Advocate for Voice Of the Customer (Internal, External and Final) - Drive the elimination of escapes and cost of poor quality - Provide guidance and training to dealership personnel - Establish procedures for maintaining high standards of quality - Acts as the liaison with external parties - Lead and Develop the Operational Excellence Quality Team - Analyze Warranty trends to develop Quality strategy - >20% Warranty Cost Reduction - 1st Place Quality Chairman Award (worldwide) - 1st Place Six Sigma Quality Award (worldwide) - Immediate Response Customer Protection Process
- 14. Kenworth, Paint Manager Responsibilities - Design and implement plans to improve SQDCME - Schedule and oversee production plans achievement - Responsible for operations budget control - Lead Operational Excellence deployment in the production floor - Establish training program for assigned personnel - Lead improvement actions to meet quality standards - Maintain 5S standards and daily use of STOP Safety program - Encourage personnel to participate in the Ideas Creation Program Achievements - Improve Free of Defect ratio from 35% to 75% - >40% Defect Per Unit reduction - >80% Aborted Units reduction - Cab Built Capacity Increase by 20%
- 15. - Provide leadership to all shifts Kenworth, Lean Six Sigma Master Black Belt Responsibilities - Partner with manager to effectively deploy Lean Six Sigma tools - Development and placement of Black Belts and Green Belts - Deploying metrics to call out opportunities - Holding periodic reviews with business leadership - Mentor Champions, Black Belts and Green Belts Achievements - >138% of Annual Savings Goal Attainment - Belt Participation increase from 18% to 75% - Over 80 Belts trained - Cab Built Capacity Increase by 20%
- 16. - Deliver financial improvement and Lean Six Sigma training - Ongoing leadership and support to key strategic projects Additional Information Native Spanish speaker and fluent in English Married and father of 3 child Family man with a deep love for music and running 5K and 10K