staceyweeda
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Stacey Weeda has over 20 years of experience providing network and client support. She currently works as a Client Service Technician for Stewart Professional Solutions, where her responsibilities include maintaining and repairing computers, providing technical support to end users, and assisting with servers. She has strong skills in desktop hardware and software support, troubleshooting, and communication.
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- Current role is as a Technical Service Desk Analyst at Allied Worldwide Business Solution where responsibilities include managing Windows servers, Office 365, networking and providing user support.
- Previous experience includes roles at Hewlett Packard and Mphasis providing IT support and handling service desk calls.staceyweeda
- 1. STACEY WEEDA 23651 E. Easter Drive #307 • Aurora, Colorado 80016 • staceyweeda@gmail.com • 303 358 3301 QUALIFICATIONS SUMMARY Network/Client Support Analyst with 20 years supporting global network and client operations. Strong technical background successfully building and maintaining relationships with users and business leaders. Profile  Desktop/Laptop Hardware Support  Technical Support  Bomgar  Cisco AnyConnect  Problem Solving  Citrix  Leadership  Print Server Configuration  Desktop/Laptop Software Support  MS Windows7/8/10 Support  MS Office Suite 03-13 Support  WAN/LAN Support  Written/Verbal Communication  Troubleshooting  Training  Analytical  Active Directory (ADUC)  File Server Management PROFESSIONAL EXPERIENCE Stewart Professional Solutions April 2000 - Present Client Service Technician Responsibilities include maintaining and repairing computers and ensuring optimal efficiency, performance, and quality throughout the Stewart Denver Network. Provide business unit technical support. Assist and resolve technical issues with local servers. Support end users with Microsoft Office products, Stewart applications and Smartphone devices. Conduct remote diagnostics to troubleshoot and resolve hardware problems and application issues. ♦ Asset Management ♦ Support, resolution and incident tracking in BMC Service Desk Express (SDE), Service Now ♦ Ticketing system queue management ♦ Responsible for receipt of new desktop hardware, installation of software, hardware and peripheral components, initial configuration and deployment to end user ♦ Maintain and support hardware and software ♦ Maintain and support Iphone, Cisco VoIP, printers, copiers ♦ Project Management ♦ Perform duties according to established department standards, procedure and adheres to company policies and established SLA’s ♦ Implement software upgrades, driver updates, and system patches to ensure workstation and server network security. …Continued…
- 2. Stacey Weeda Professional Experience Continued ♦ Generate documentation and provide user training & support in office applications including Microsoft Word, Excel, Outlook, Access, and in house Stewart applications ♦ Develops and maintains strategic vendor relationships ♦ Develop, enforce and maintain documentation related to software installation on hardware ♦ Collaborate with vendors to integrate new products and technologies into production work flow EDUCATION AND TRAINING CHDP – Houston, Texas HP Desktop, Workstation & Notebook Certified 2010