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Justin Shands is seeking a management position that utilizes his experience in revenue-driven environments. He has over 15 years of experience as a general manager and manager at various restaurants in Texas. At his current position as General Manager of River Hofbrau, he created new menus and events that increased sales significantly. Previously as a manager at Outback Steakhouse and Romano's Macaroni Grill, he exceeded sales targets, lowered labor costs, and ensured high levels of customer satisfaction and compliance with standards. He holds relevant certifications and a degree from Texas State University.
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Natee SaeLee is a highly experienced hospitality professional with over 16 years of experience in management roles, most recently as a bartender. She seeks a manager position to help grow a company. She has extensive qualifications including certifications in hospitality, accounting, and mixology. Her experience includes roles as a lead bartender, bar manager, and banquet captain at various establishments in Miami.resumeREV
- 1. Justin Shands 11843 Braesview unit 113 San Antonio, Texas 78213 phone: 210-317-0425 justinification123@gmail.com Management and Customer Service expert seeks Management position that will utilize my extensive skills in a thriving, fast-paced, revenue driven environment. Experience River Hofbrau General Manager New Braunfels, TX 11/2014 - Current We opened this restaurant from scratch. Created sheet-to-shelf order guides for food and beverages. Established new relationships with all vendors and set up guides, deliveries, and pars for restaurant. Developed new bar and dining menus to reflect our unique Texas/German theme. Created a Sunday brunch and Bloody Mary bar and improved sales on Sundays by over 37%. Used my music contacts to book bands Wednesday Sunday to increase guest volume and sales. Created a German Night on Wednesdays to bring in authentic bands and created authentic German dishes as well as specials on food and alcohol, which increased our sales by several thousand dollars every Wednesday over previous year. Started a catering and events program, which also increased revenue significantly and raised our overall satisfaction rating. I was and am a working manager. I wear many different hats during the day, from cook, expo, host, and busser to server and bartender. Coaching my staff continually helps keep labor down, revenue up, and guests satisfaction higher than previously thought possible. Outback Steakhouse Manager San Antonio, TX 11/2012- 11/2014 Responsible for running all aspects of restaurant, from forecasting manpower plans, scheduling, inventory, hiring, and ensuring compliance with corporate standards. Was a Front of House Manager and then rotated to Kitchen Manager as well. Marketed to outside companies (in gift cards alone, my team sold over $70,000 in GC from Nov-Dec) I set par levels for all inventory using previous years revenue reports. Supervised training team to meet corporate standards with new employees. Responsible for lowering FOH labor 3% while still setting the standard for guest satisfaction. Facilitated compliance with all TABC certifications and Food Handlers Permits, as well as EcoSure visits. Romanos Macaroni Grill 揃 FOH/Bar Manager San Antonio, TX 揃 10/2006- 11/2012 I was responsible for running all aspects of bar and FOH including staffing, inventory, guest and vendor relations and ensuring compliance with corporate standards and directives. Supervised all components of stock fulfillment from prep, supply and product inventory management. Maintained all ordering, order fulfillment and forecasting inventory requirements based on current and year over year revenue reports. Implemented all marketing efforts from meeting with vendors about new products to in-bar and outreach promotions. Established the highest level of customer service guidelines in bar for overall guest satisfaction and customer retention. Communicated all specifics of bar area and FOH to management team. Additional Texas State University, San Marcos, Texas Mass Communication 1996-2001 Member, National Restaurant Association Texas Food Manager certification # TX-048651 (good 5 years from 08/2016) TABC Licensed