Rhianna Flaisman is seeking a fast-paced and challenging position in a firm where she can continue developing her skills, especially in information technology. She has over 15 years of experience in customer service and training roles at Progressive Insurance, where she helped train new representatives, developed procedures, led meetings, and performed audits. She is currently pursuing an Associate's degree in Information Technology from the University of Phoenix with plans to obtain a Bachelor's as well, hoping to eventually work in quality assurance.