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Roshan Munjwadkar
Profile
♦ 10 years of Customer Relations and Procurement industry experience encompassing a wide range of skill
set, roles and industry verticals.
♦ Extensive experience with procurement operations, analysis, customer service, vendor management,
helpdesk support.
♦ Proficient in analyzing and interpreting business requirements, performing market research.
Skill Set
Tools: SAP, Oracle, MS Office, Iprocurement, SMART by GEP
Languages: English, Marathi, Hindi
Certifications:
• Green belt in Six Sigma
• Post Graduate Diploma in Business Management.
Education:
 Master’s in Business Administration (Finance)- 2015
 Bachelor’s in Commerce- 2006, Pune University.
Professional Experience
Aug 11 – Till date, Process Lead GEP Solutions Pvt Ltd
Team Size: 28
Responsibilities:
 Transition:
Completed successful transition for 3 major clients which included discussions and planning with client with
regards to client requirements, Discussion of, work Breakdown Structure, Discussion of Process Maps/ flow/
management, Forecasted volumes, capacity planning, Work Breakdown Structure, Quality Management. Service
Level Agreements.
 Business Delivery
 Ensuring all the activities are in place from PR i.e. Purchase Requisition to PO i.e. Purchase Order
 Ensuring effective communication management with client stakeholders and vendors for smooth
functioning of project execution.
 Ensuring service level agreements are met.
 Designing and implementation of Work Breakdown Structure on the basis of process flow, forecasted work
load and past trending of work volumes.
 Designing and incorporating operational MIS/ Dashboard Reports to measure, track and improve the
actual performance Vs the target performance.
Email id: roshan.munjwadkar@gep.com,
Phone: +91 9890806632
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 Escalation management followed by the Root cause analysis and Root Cause Fixing for the escalations.
 Effective follow ups to get the pending invoices processed which are into backlog categories due to
various issues.
 Ensuring Process Adherence by the team is in place also ensuring team is educated on process non
adherence.
 Team Management
 Designing the Performance Management System and ensuring periodic performance review of and for the
team member.
 Monitoring, tracking and improving the team’s performance through structured programme i.e. PMS
(Performance Management System)
 Support the Team, fellow process leaders/managers to achieve deadlines within and beyond your own
area of responsibility.
 Ensuring effective Leave and attrition management.
 Coordination with internal departments i.e. IT, Transport, HR, Shared Services and Admin for related
issues.
 Ensuring to maintain happy and motivated working environment.
 Hiring and Training
 Qualitative hiring on the basis of TNA (Training needs Analysis)
 Working with the HR for the on boarding of the new employees.
 Training the new hires and the team in the below mentioned activities
• Procurement related activities
• Procure to Pay
• Accounts Payable activities
• Conference calls
• Client calls
• Email etiquettes
 Working on reduction of Learning curve of new recruits
 Conducting refresher trainings and briefing sessions across all the processes on Procurement related
activities.
Other Contribution
 Member of panel for interviews conducted by HR in office and campus drives in Pune.
 Software testing for SMART by GEP:
• Business testing of the procurement tool by identifying, analyzing and reporting defects and
advising on procurement related requirements to be implemented in the tool.
• Conducting Agile and Regression testing on Modules of tool.
• Modules handled: P2P (Procure to Pay) which includes following steps
 Cart or requisition
 Purchase Order
 Receiving
 Invoice Reconciliation
 Accounts Payable
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 Tested different types of reports in P2P module and worked with the Product Management
Group from technology for improvement of the reports.
Dec 2008- Aug 2011 Sr. Customer Relation Associate Zenta Pvt Ltd
Client: JP Morgan Chase
 As a Sr. Customer Relation Associate responsible for credit card collections and providing
Customer service.
 Evaluating the reason for delinquencies of payments and advising proper solutions to the
customers.
Apr 2006- Dec 2008 Sr. Customer Care Officer Convergys
Client: Optus
 As a Sr. Customer Care Officerresponsible for activating sim cards and providing Customer
service to the client.
 Optus being an Australian telephone service worked in resolving the GPRS and other
issues occurring in mobiles.
Trainings:
 Completed Certification in Kaizen tool.
 Visited Client site for training and understanding the process for procurement.
 Completed Certification in Six Sigma Green Belt.
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Roshan Munjwadkar Resume

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Roshan Munjwadkar Resume