ºÝºÝߣ

ºÝºÝߣShare a Scribd company logo
Jacqueline M. Stephens 812 Russell Ave, Winthrop Harbor, IL 60096 847-909-8502 jacque3204@gmail.com 
Summary 
Managing and supporting office and staff and interdepartmental relations in daily routines and projected goals that help process highly reliable data entry for each related associate and record/s involved. 
Maintaining and managing human resource records and data records in line with all legal requirements and state policies in accordance with assessment practices. 
Created a system of data checks and analysis for all data entry of office records for performance and accuracy with exceptional attention to detail and multi-tasking skills. 
Strong positive and problem solving employee and customer service skills, including good written, verbal, and all interpersonal skills 
Ability to handle assigned project work with the ability to evaluate and prioritize tasks independently. 
Excellent Customer Service Skills, with ability to accurately to process customer orders and subsequent transactions, monitoring orders and/or returns associated with multiple levels of products and conditional sales. Experience 
ï‚· Amazon 
Part-Time Seasonal Fulfillment Associate 
November 2014 – Present 
ï‚· Benton Township 
Chief Deputy Assessor/Administrative Assistant to Assessor 
October 2007 – May 2014 
Managing Office and Personnel daily work schedules, Reception, Clerical Duties, Budgets, Customer Service, Field work as assigned and scheduling, Data Entry, Data Reporting and Analysis, Illinois Notary, FOIA officer, Advanced use of Excel, Word, and Outlook 
Supervisor: Gary Allen/Assessor 847-872-3749 
ï‚· Village of Winthrop Harbor 
Administrative Assistant for Building Dept and Administration 
October 2004 – October 2007 
Scheduling, Receptionist, Customer Services, Clerical Support to Village Clerk, Treasurer, Public Works and Building Dept, Creating and Maintaining personnel records, Maintaining benefit enrollment and termination records, Customer-friendly resolution of resident inquires and/or complaints, Processing reimbursement benefit checks for treasurer, Notary Services, Advanced use of Excel, Word and Outlook 
Supervisor: Village Treasurer/Lisa Shaw or Village Clerk/Jana Lee 847-872-3785
Jacqueline M. Stephens 
812 Russell Ave, Winthrop Harbor, IL 60096 847-909-8502 jacque3204@gmail.com 
ï‚· County of Lake Illinois Mental Health Division 
Receptionist/Clerk 2 
July 1987 – September 1992 Receptionist, Clerical Support, State Reporting, Customer Service, Accounts receivables, Data Entry 
 Chicago Medical School – Library 
Library Aide 
October 1986 – May 1988 
Processed purchase orders and reorders for books for students and professors, Audio Visual Assistant, Photo Lab Assistant, Computer Lab Tech Assistant, Library Assistant, Medical Illustrations Assistant 
 JCPenney – Waukegan, IL 
Floor Associate 
July 1984 – October 1986 
Maintain Floor stock, Process Customer Orders and Returns, Excellence in problem solving skills in regards to Customer Complaints, Process and Pull orders from floor and stockroom for mailing, Maintained a cash drawer with exceptional accuracy. 
. Education 
ï‚· Illinois Property Assessment Institute and Illinois Department of Revenue, Bloomington/Normal, Illinois (2008)~C.I.A.O. (over 200 hours of education classes in regards to assessment of real property, human resource and office managing applications of policies and procedures) 
ï‚· Waukegan Christian School, Zion, IL ~HS Diploma Referances 
Gary Allen – Professional – 847-872-3749 
Madelyn Long – Professional – 847-377-2100 
Shannon Molina – Professional – 224-303-9244 
Debi Albert – Professional – 847-746-4637

More Related Content

What's hot (20)

ScarlettTHChang Resume 2.0
ScarlettTHChang Resume 2.0ScarlettTHChang Resume 2.0
ScarlettTHChang Resume 2.0
Scarlett Chang
Ìý
Brian Estes Resume 2014
Brian Estes Resume 2014Brian Estes Resume 2014
Brian Estes Resume 2014
Brian Estes
Ìý
resume 2
resume 2resume 2
resume 2
Shelly O'Neill
Ìý
MichelleGierkeResume
MichelleGierkeResumeMichelleGierkeResume
MichelleGierkeResume
Michelle Gierke
Ìý
Takeyrah Frierson's Resume
Takeyrah Frierson's ResumeTakeyrah Frierson's Resume
Takeyrah Frierson's Resume
Takeyrah Frierson
Ìý
RSME_MHaji
RSME_MHajiRSME_MHaji
RSME_MHaji
Mahad Haji
Ìý
Joseph_Lassiter
Joseph_LassiterJoseph_Lassiter
Joseph_Lassiter
Joseph Lassiter
Ìý
Natalie Thrasher Resume Revised (2) (1).odt
Natalie Thrasher Resume Revised (2) (1).odtNatalie Thrasher Resume Revised (2) (1).odt
Natalie Thrasher Resume Revised (2) (1).odt
Natalie Thrasher
Ìý
Elizabeth's resume 915
Elizabeth's resume 915Elizabeth's resume 915
Elizabeth's resume 915
Robert Schubert
Ìý
resume3138892burgess
resume3138892burgessresume3138892burgess
resume3138892burgess
Renea Burgess
Ìý
Heather Bartolai resume
Heather Bartolai resumeHeather Bartolai resume
Heather Bartolai resume
Heather Bartolai
Ìý
Overall+Res
Overall+ResOverall+Res
Overall+Res
Dylan Baranowsky
Ìý
Diana Pendery 2015 resume
Diana Pendery 2015 resume Diana Pendery 2015 resume
Diana Pendery 2015 resume
Diana Pendery
Ìý
Resume2015
Resume2015Resume2015
Resume2015
Annette Woolard
Ìý
Resume by TeresaBeeh
Resume by TeresaBeehResume by TeresaBeeh
Resume by TeresaBeeh
Leslie Thomas
Ìý
Swagata resume
Swagata resumeSwagata resume
Swagata resume
Swagata Majumdar
Ìý
resume
resumeresume
resume
Jessica Johnston
Ìý
Badriyyah Mahmood Resume
Badriyyah Mahmood ResumeBadriyyah Mahmood Resume
Badriyyah Mahmood Resume
Badriyyah Mahmood
Ìý
Marilyn_Heskin_Professional_Resume_2016
Marilyn_Heskin_Professional_Resume_2016Marilyn_Heskin_Professional_Resume_2016
Marilyn_Heskin_Professional_Resume_2016
Marilyn Heskin
Ìý
Accounting technician resume 2015
Accounting technician resume 2015Accounting technician resume 2015
Accounting technician resume 2015
llamunyon
Ìý
ScarlettTHChang Resume 2.0
ScarlettTHChang Resume 2.0ScarlettTHChang Resume 2.0
ScarlettTHChang Resume 2.0
Scarlett Chang
Ìý
Brian Estes Resume 2014
Brian Estes Resume 2014Brian Estes Resume 2014
Brian Estes Resume 2014
Brian Estes
Ìý
MichelleGierkeResume
MichelleGierkeResumeMichelleGierkeResume
MichelleGierkeResume
Michelle Gierke
Ìý
Takeyrah Frierson's Resume
Takeyrah Frierson's ResumeTakeyrah Frierson's Resume
Takeyrah Frierson's Resume
Takeyrah Frierson
Ìý
RSME_MHaji
RSME_MHajiRSME_MHaji
RSME_MHaji
Mahad Haji
Ìý
Natalie Thrasher Resume Revised (2) (1).odt
Natalie Thrasher Resume Revised (2) (1).odtNatalie Thrasher Resume Revised (2) (1).odt
Natalie Thrasher Resume Revised (2) (1).odt
Natalie Thrasher
Ìý
Elizabeth's resume 915
Elizabeth's resume 915Elizabeth's resume 915
Elizabeth's resume 915
Robert Schubert
Ìý
resume3138892burgess
resume3138892burgessresume3138892burgess
resume3138892burgess
Renea Burgess
Ìý
Heather Bartolai resume
Heather Bartolai resumeHeather Bartolai resume
Heather Bartolai resume
Heather Bartolai
Ìý
Diana Pendery 2015 resume
Diana Pendery 2015 resume Diana Pendery 2015 resume
Diana Pendery 2015 resume
Diana Pendery
Ìý
Resume by TeresaBeeh
Resume by TeresaBeehResume by TeresaBeeh
Resume by TeresaBeeh
Leslie Thomas
Ìý
Badriyyah Mahmood Resume
Badriyyah Mahmood ResumeBadriyyah Mahmood Resume
Badriyyah Mahmood Resume
Badriyyah Mahmood
Ìý
Marilyn_Heskin_Professional_Resume_2016
Marilyn_Heskin_Professional_Resume_2016Marilyn_Heskin_Professional_Resume_2016
Marilyn_Heskin_Professional_Resume_2016
Marilyn Heskin
Ìý
Accounting technician resume 2015
Accounting technician resume 2015Accounting technician resume 2015
Accounting technician resume 2015
llamunyon
Ìý

Viewers also liked (12)

tecno- adiccionestecno- adicciones
tecno- adicciones
desi5153
Ìý
Arte y tics1Arte y tics1
Arte y tics1
Georgina Alicia Chiaro
Ìý
Arte y tics2Arte y tics2
Arte y tics2
Georgina Alicia Chiaro
Ìý
Comunicacion en la sociedadComunicacion en la sociedad
Comunicacion en la sociedad
tucuenta gratuitag
Ìý
Arte y tics2Arte y tics2
Arte y tics2
Georgina Alicia Chiaro
Ìý
Final Completed Masters Thesis Digital File
Final Completed Masters Thesis Digital FileFinal Completed Masters Thesis Digital File
Final Completed Masters Thesis Digital File
Jessep Englert
Ìý
Krystal L Chapman Resume 6
Krystal L Chapman Resume 6Krystal L Chapman Resume 6
Krystal L Chapman Resume 6
Krystal Chapman
Ìý
143 Key words transformations
143 Key words transformations143 Key words transformations
143 Key words transformations
Igor Coreixas
Ìý
Database Management HSA
Database Management HSADatabase Management HSA
Database Management HSA
denise green
Ìý
Calderon de la barcaCalderon de la barca
Calderon de la barca
informaTICII
Ìý
British values plus pics (3)
British values plus pics (3)British values plus pics (3)
British values plus pics (3)
Meena Wood
Ìý
Udaan
UdaanUdaan
Udaan
Abhijeet Singh
Ìý
tecno- adiccionestecno- adicciones
tecno- adicciones
desi5153
Ìý
Arte y tics1Arte y tics1
Arte y tics1
Georgina Alicia Chiaro
Ìý
Arte y tics2Arte y tics2
Arte y tics2
Georgina Alicia Chiaro
Ìý
Comunicacion en la sociedadComunicacion en la sociedad
Comunicacion en la sociedad
tucuenta gratuitag
Ìý
Arte y tics2Arte y tics2
Arte y tics2
Georgina Alicia Chiaro
Ìý
Final Completed Masters Thesis Digital File
Final Completed Masters Thesis Digital FileFinal Completed Masters Thesis Digital File
Final Completed Masters Thesis Digital File
Jessep Englert
Ìý
Krystal L Chapman Resume 6
Krystal L Chapman Resume 6Krystal L Chapman Resume 6
Krystal L Chapman Resume 6
Krystal Chapman
Ìý
143 Key words transformations
143 Key words transformations143 Key words transformations
143 Key words transformations
Igor Coreixas
Ìý
Database Management HSA
Database Management HSADatabase Management HSA
Database Management HSA
denise green
Ìý
Calderon de la barcaCalderon de la barca
Calderon de la barca
informaTICII
Ìý
British values plus pics (3)
British values plus pics (3)British values plus pics (3)
British values plus pics (3)
Meena Wood
Ìý

Similar to Stephens resume (20)

SHANIRA JAVIER RESUME newest
SHANIRA JAVIER RESUME newestSHANIRA JAVIER RESUME newest
SHANIRA JAVIER RESUME newest
shanira javier
Ìý
Nichole_Webster_(resume2016)
Nichole_Webster_(resume2016)Nichole_Webster_(resume2016)
Nichole_Webster_(resume2016)
Nichole Webster
Ìý
L Anderson resume update 2015 (1)
L Anderson resume update 2015 (1)L Anderson resume update 2015 (1)
L Anderson resume update 2015 (1)
Letesha Anderson
Ìý
Kameela Robinson Resume Final
Kameela Robinson Resume FinalKameela Robinson Resume Final
Kameela Robinson Resume Final
Kameela Jenkins
Ìý
C.Cornelius.ResumeAugust
C.Cornelius.ResumeAugustC.Cornelius.ResumeAugust
C.Cornelius.ResumeAugust
CEO and Founder, The Chinue X Project, Inc
Ìý
Adrian Chaney Resume 11-23-2015
Adrian Chaney Resume 11-23-2015Adrian Chaney Resume 11-23-2015
Adrian Chaney Resume 11-23-2015
Adrian Chaney
Ìý
Barahona_Resume_07_2015
Barahona_Resume_07_2015Barahona_Resume_07_2015
Barahona_Resume_07_2015
Edna Barahona
Ìý
Cynthia S Jones 2016
Cynthia S Jones 2016Cynthia S Jones 2016
Cynthia S Jones 2016
Cynthia Jones
Ìý
Sara Lott October 2016 Resume
Sara Lott October 2016 ResumeSara Lott October 2016 Resume
Sara Lott October 2016 Resume
Sara Lott
Ìý
RESUME2016
RESUME2016RESUME2016
RESUME2016
Roxanne Fisher
Ìý
T Pior Resume
T Pior ResumeT Pior Resume
T Pior Resume
TRACY PIOR
Ìý
resume
resumeresume
resume
Coti Bell
Ìý
LaCorya Newsome
LaCorya NewsomeLaCorya Newsome
LaCorya Newsome
Lacorya Newsome
Ìý
Resume
ResumeResume
Resume
Ashlie Barron
Ìý
SCOTT ANGELA VIRTUAL tl - 108465
SCOTT ANGELA VIRTUAL tl - 108465SCOTT ANGELA VIRTUAL tl - 108465
SCOTT ANGELA VIRTUAL tl - 108465
Angela Scott
Ìý
L_HudsonProjectManagement
L_HudsonProjectManagementL_HudsonProjectManagement
L_HudsonProjectManagement
Laurel Hudson
Ìý
Amy Slaughter's Medical Coding Resume
Amy Slaughter's Medical Coding ResumeAmy Slaughter's Medical Coding Resume
Amy Slaughter's Medical Coding Resume
Amy Slaughter
Ìý
Resume 1
Resume 1Resume 1
Resume 1
Wendy Hancock
Ìý
L_HudsonHR
L_HudsonHRL_HudsonHR
L_HudsonHR
Laurel Hudson
Ìý
Grad Resume
Grad ResumeGrad Resume
Grad Resume
D'Andra Williams
Ìý
SHANIRA JAVIER RESUME newest
SHANIRA JAVIER RESUME newestSHANIRA JAVIER RESUME newest
SHANIRA JAVIER RESUME newest
shanira javier
Ìý
Nichole_Webster_(resume2016)
Nichole_Webster_(resume2016)Nichole_Webster_(resume2016)
Nichole_Webster_(resume2016)
Nichole Webster
Ìý
L Anderson resume update 2015 (1)
L Anderson resume update 2015 (1)L Anderson resume update 2015 (1)
L Anderson resume update 2015 (1)
Letesha Anderson
Ìý
Kameela Robinson Resume Final
Kameela Robinson Resume FinalKameela Robinson Resume Final
Kameela Robinson Resume Final
Kameela Jenkins
Ìý
Adrian Chaney Resume 11-23-2015
Adrian Chaney Resume 11-23-2015Adrian Chaney Resume 11-23-2015
Adrian Chaney Resume 11-23-2015
Adrian Chaney
Ìý
Barahona_Resume_07_2015
Barahona_Resume_07_2015Barahona_Resume_07_2015
Barahona_Resume_07_2015
Edna Barahona
Ìý
Cynthia S Jones 2016
Cynthia S Jones 2016Cynthia S Jones 2016
Cynthia S Jones 2016
Cynthia Jones
Ìý
Sara Lott October 2016 Resume
Sara Lott October 2016 ResumeSara Lott October 2016 Resume
Sara Lott October 2016 Resume
Sara Lott
Ìý
T Pior Resume
T Pior ResumeT Pior Resume
T Pior Resume
TRACY PIOR
Ìý
resume
resumeresume
resume
Coti Bell
Ìý
SCOTT ANGELA VIRTUAL tl - 108465
SCOTT ANGELA VIRTUAL tl - 108465SCOTT ANGELA VIRTUAL tl - 108465
SCOTT ANGELA VIRTUAL tl - 108465
Angela Scott
Ìý
L_HudsonProjectManagement
L_HudsonProjectManagementL_HudsonProjectManagement
L_HudsonProjectManagement
Laurel Hudson
Ìý
Amy Slaughter's Medical Coding Resume
Amy Slaughter's Medical Coding ResumeAmy Slaughter's Medical Coding Resume
Amy Slaughter's Medical Coding Resume
Amy Slaughter
Ìý

Stephens resume

  • 1. Jacqueline M. Stephens 812 Russell Ave, Winthrop Harbor, IL 60096 847-909-8502 jacque3204@gmail.com Summary Managing and supporting office and staff and interdepartmental relations in daily routines and projected goals that help process highly reliable data entry for each related associate and record/s involved. Maintaining and managing human resource records and data records in line with all legal requirements and state policies in accordance with assessment practices. Created a system of data checks and analysis for all data entry of office records for performance and accuracy with exceptional attention to detail and multi-tasking skills. Strong positive and problem solving employee and customer service skills, including good written, verbal, and all interpersonal skills Ability to handle assigned project work with the ability to evaluate and prioritize tasks independently. Excellent Customer Service Skills, with ability to accurately to process customer orders and subsequent transactions, monitoring orders and/or returns associated with multiple levels of products and conditional sales. Experience ï‚· Amazon Part-Time Seasonal Fulfillment Associate November 2014 – Present ï‚· Benton Township Chief Deputy Assessor/Administrative Assistant to Assessor October 2007 – May 2014 Managing Office and Personnel daily work schedules, Reception, Clerical Duties, Budgets, Customer Service, Field work as assigned and scheduling, Data Entry, Data Reporting and Analysis, Illinois Notary, FOIA officer, Advanced use of Excel, Word, and Outlook Supervisor: Gary Allen/Assessor 847-872-3749 ï‚· Village of Winthrop Harbor Administrative Assistant for Building Dept and Administration October 2004 – October 2007 Scheduling, Receptionist, Customer Services, Clerical Support to Village Clerk, Treasurer, Public Works and Building Dept, Creating and Maintaining personnel records, Maintaining benefit enrollment and termination records, Customer-friendly resolution of resident inquires and/or complaints, Processing reimbursement benefit checks for treasurer, Notary Services, Advanced use of Excel, Word and Outlook Supervisor: Village Treasurer/Lisa Shaw or Village Clerk/Jana Lee 847-872-3785
  • 2. Jacqueline M. Stephens 812 Russell Ave, Winthrop Harbor, IL 60096 847-909-8502 jacque3204@gmail.com ï‚· County of Lake Illinois Mental Health Division Receptionist/Clerk 2 July 1987 – September 1992 Receptionist, Clerical Support, State Reporting, Customer Service, Accounts receivables, Data Entry ï‚· Chicago Medical School – Library Library Aide October 1986 – May 1988 Processed purchase orders and reorders for books for students and professors, Audio Visual Assistant, Photo Lab Assistant, Computer Lab Tech Assistant, Library Assistant, Medical Illustrations Assistant ï‚· JCPenney – Waukegan, IL Floor Associate July 1984 – October 1986 Maintain Floor stock, Process Customer Orders and Returns, Excellence in problem solving skills in regards to Customer Complaints, Process and Pull orders from floor and stockroom for mailing, Maintained a cash drawer with exceptional accuracy. . Education ï‚· Illinois Property Assessment Institute and Illinois Department of Revenue, Bloomington/Normal, Illinois (2008)~C.I.A.O. (over 200 hours of education classes in regards to assessment of real property, human resource and office managing applications of policies and procedures) ï‚· Waukegan Christian School, Zion, IL ~HS Diploma Referances Gary Allen – Professional – 847-872-3749 Madelyn Long – Professional – 847-377-2100 Shannon Molina – Professional – 224-303-9244 Debi Albert – Professional – 847-746-4637