Zong chen
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Eric is a busy business man in his 30s who struggles to wake up in the mornings. His current alarm clock is ineffective and he often wakes up late, feeling tired and unprepared for the day. He needs an alarm solution that not only wakes him up, but also helps exercise his brain and get him ready for his day. The interviewer hopes to design an alarm that addresses Eric's specific needs.
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Zong chen
- 2. Ive interviewed a business man named Eric, Eric is in his mid 30s, hes Asian and worked in a very successful business. Doing the interview, Eric constantly complained to me how his alarm clock never wakes him up. Heres a my Empathy map, showing what I have picked up doing the interview. I hope you enjoy my Empathy map, please feel free to give me great feedbacks. I will use your suggestion and feedbacks and includes them in the future assignments.
- 3. From what I have interviewed Eric, I dropped down few interesting quotes. It is very hard to wake up with alarm clocks that does not help you at all. I hope one day, there's a perfect alarm for me It is so annoying to wake up late to work, scho ol etc. Im a heavy sleeper, I hope there's something beside noises that can wake me up. My sleeping schedule is not good enough, I dont sleep well enough. My brain is always dead Everyday I wake up late, I feel lethargic and very dead I need to do puzzles to warm by brain up Sometimes I dont eat breakfast, bec ause Im always late When Im tired in the morning. I often forget my items for the day My clock is useless, Ive tried everything
- 4. This is what I noticed from what Eric was doing Eric waved his arms a lot, I noticed he was really frustrated. Actions like face palming Twirling his thumbs His actions are very weak He scratches his back of head He was doing hand gesture, but they were clear and understandable He brought the puzzles he does everyday, it shows hes very organized. He showed me his hand surface, they were very rough Massaging his temple. Showing he's very frustrated His black circle was very clear He cant sit still, always changing sitting position
- 5. This is what I felted in the interview: Eric was very tired, and frustrated at the same time. He wishes his clock nightmare finish quickly I can fee the same with him, cause I have the same situation struggles as him He sounded very sad I feel sorry for Eric, but also I feel happy that I have solution/plan forming in my head It might be a hard work, but it feels really good after hearing his struggles and you know you can help Eric. Since, Eric has to do so many things to warm up. Why dont we combine them into one He must be very tired due to his dark circles He cannot sit still, maybe design something fun for him as well waking him up Hes very tired, but I can feel hes a very organized, positive and hardworking person
- 6. An alarm clock that does not only wake the user but also helps them to benefit A solution that does not need sound to wake a person up Easy to use not for students but for elders too and disabled people A popular alarm clock, its fun, useable, and strong If Im in Erics shoe, what would I do ? An alarm clock that allows user to interact with them If we can put Erics puzzle into the alarm. That would be awesome What kind of Item does Eric needs right now Adding voice controls like Siri Does alarm clock have to be a clock? What about a watch ?
- 7. Eric is a busy, reliable, creative, hard-working and focused worker who needs a way to have an interesting as well as helpful way to help him get up, because he needs to wake up early everyday to get to his job and to have his brain warmed up for his task at work.
- 8. Eric is a : Busy : Cause he needs to wake up very early to do his job. Reliable: Because he works very hard to complete his goal and task Creative: Eric tried many ways to wake himself up Hard-Working: He is a very busy person, as well as hard working Focused: Eric is a very focused person who works really hard.
- 9. Eric needs an alarm thats very suitable to him, that does not just wake him up but also exercise his brain while he gets up. So he can be ready for his work.
- 10. Because his work means a lot to him, so he needs a good, helpful alarm clock not only can wake him up but also helps his brain while he's getting up. So he would not be late and his brain would be ready by the time he gets there.