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JOEL GILE
E: robert_dibyukoh@hotmail.com * P: 650/745-6340 * San Mateo, CA 94401
linkedin.com/in/srndigsao
OPERATIONS MANAGEMENT AND LEADERSHIP
Meticulous Operations Manager withaproventrackrecordof successtakingon complex assignments,meeting
difficultdeadlines,anddeliveringsuperiorresults. 10yearsof successinsmall to mediumbusinesssetting. Possesses
highlevel of talentinproblemsolving,decisionmaking, andcustomerservice.Appliesstrongunderstandingof market
and producteffectivenesstoadvise senior managementof trends,bolsteringcompanyprofitsover40%.Operateswitha
strongsense of urgencyand thrivesin a fastpacedenvironment. Superb English composition skills, proficient in
Cantonese. Core strengths include:
Project Management * Financial Analysis * Financial Reporting * Client Relations * Market Analysis
Client Retention * Business to Business Development * Special Projects * Strategic Planning * Forecasting
PROFESSIONAL EXPERIENCE
TOPLINE AUTOMOBILES INC * San Mateo, CA * 2014 – Present
Oneof the largestindependentAutomotiveDealershipsin the Bay Area,specializing in rare and exotic car care,repair,
storage,and purchase;assisted executivesfromGoldman Sachs,FischerInvestments,and TheSan Francisco 49ers
organization find and maintain their collection of elegant cars.
Operations Manager
Developbusinessexpansionbystudyingmarkettrendsandindustryvaluestoincrease the current$2.7 millionayear
private enterprise.Supportdepartmental staff withweeklyrevenuereportgenerationwhilemonitoringtechnician
productivity.Formulate monthlyoperatingbudgetsandweeklyforecast,directandorganize service marketingstrategy.
ï‚· Improve weekly reporting to enhance clarity of expenses and increase efficiency
ï‚· Generated an approximate increase of $30,000 per month by accurately forecasting trends in repair
based on season and upcoming Concourse Displays within the area
ï‚· Conducted analysis of business model and forecast expansion based on upcoming industry
developments, projecting business into a larger scale operation with 100 employees and over $10
million in profit within six years
TAYLORMADE AUTOMOTIVE * South San Francisco, CA * 2013 – 2014
Area leading domesticrepair facility specializing in fleet service and restoration of classic cars,caring for many large
enterprisessuch as CompleteLinen, The San Francisco Bay Club,and The Blood Centers of the Pacific.
Office Manager
Responsible forcreatingrepairinvoicesandleadingservice staff throughrepairprocess.Actasliaisonwithcustomers
throughoutrepair,while workingwithsupplierstofindbestquality goodsata respectable price. Analyze dailyorder
goal and sethigherstandardsof customersatisfactionresultinginanincrease of new businessby15%.
ï‚· Within first month establish more effective seasonal sales incentive for customers and fleet accounts
ï‚· Develop inspection form to increase technician efficiency resulting in increase of sales by 40%
ï‚· Reorganized and streamlined customer database resulting in increased customer retention
EDUCATION
Associate of Arts English Composition
SKYLINE COLLEGE * San Bruno, CA * 2011
TECHNICAL SKILLS
Proficient in Microsoft Office Suite: advanced Excel * Word * Power Point * Outlook * Access
Quickbooks Software * Google Calendar * In house service software * SAP

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JOEL GILE, Operations Managment

  • 1. JOEL GILE E: robert_dibyukoh@hotmail.com * P: 650/745-6340 * San Mateo, CA 94401 linkedin.com/in/srndigsao OPERATIONS MANAGEMENT AND LEADERSHIP Meticulous Operations Manager withaproventrackrecordof successtakingon complex assignments,meeting difficultdeadlines,anddeliveringsuperiorresults. 10yearsof successinsmall to mediumbusinesssetting. Possesses highlevel of talentinproblemsolving,decisionmaking, andcustomerservice.Appliesstrongunderstandingof market and producteffectivenesstoadvise senior managementof trends,bolsteringcompanyprofitsover40%.Operateswitha strongsense of urgencyand thrivesin a fastpacedenvironment. Superb English composition skills, proficient in Cantonese. Core strengths include: Project Management * Financial Analysis * Financial Reporting * Client Relations * Market Analysis Client Retention * Business to Business Development * Special Projects * Strategic Planning * Forecasting PROFESSIONAL EXPERIENCE TOPLINE AUTOMOBILES INC * San Mateo, CA * 2014 – Present Oneof the largestindependentAutomotiveDealershipsin the Bay Area,specializing in rare and exotic car care,repair, storage,and purchase;assisted executivesfromGoldman Sachs,FischerInvestments,and TheSan Francisco 49ers organization find and maintain their collection of elegant cars. Operations Manager Developbusinessexpansionbystudyingmarkettrendsandindustryvaluestoincrease the current$2.7 millionayear private enterprise.Supportdepartmental staff withweeklyrevenuereportgenerationwhilemonitoringtechnician productivity.Formulate monthlyoperatingbudgetsandweeklyforecast,directandorganize service marketingstrategy. ï‚· Improve weekly reporting to enhance clarity of expenses and increase efficiency ï‚· Generated an approximate increase of $30,000 per month by accurately forecasting trends in repair based on season and upcoming Concourse Displays within the area ï‚· Conducted analysis of business model and forecast expansion based on upcoming industry developments, projecting business into a larger scale operation with 100 employees and over $10 million in profit within six years TAYLORMADE AUTOMOTIVE * South San Francisco, CA * 2013 – 2014 Area leading domesticrepair facility specializing in fleet service and restoration of classic cars,caring for many large enterprisessuch as CompleteLinen, The San Francisco Bay Club,and The Blood Centers of the Pacific. Office Manager Responsible forcreatingrepairinvoicesandleadingservice staff throughrepairprocess.Actasliaisonwithcustomers throughoutrepair,while workingwithsupplierstofindbestquality goodsata respectable price. Analyze dailyorder goal and sethigherstandardsof customersatisfactionresultinginanincrease of new businessby15%. ï‚· Within first month establish more effective seasonal sales incentive for customers and fleet accounts ï‚· Develop inspection form to increase technician efficiency resulting in increase of sales by 40% ï‚· Reorganized and streamlined customer database resulting in increased customer retention EDUCATION Associate of Arts English Composition SKYLINE COLLEGE * San Bruno, CA * 2011 TECHNICAL SKILLS Proficient in Microsoft Office Suite: advanced Excel * Word * Power Point * Outlook * Access Quickbooks Software * Google Calendar * In house service software * SAP