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The document provides an overview of an experienced IT professional seeking a new technical role utilizing their skills in IT and customer support. They have experience working with Fortune 500 companies as a Technical Account Manager providing support for servers, storage infrastructure, and databases. Some of their projects included ensuring a cell provider had capacity for increased sales, overseeing a migration from OpenVMS to HP-UX, and leading an update of server firmware on over 2500 servers. They are ITIL and VMware certified.
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Crystle Gomez has over 20 years of experience in IT service management, operations, and quality assurance. She currently works as an IT Service Manager for HP, where she manages a team that provides IT services to Sabre. In this role, she stabilized the environment, reducing major incidents by 56% and failed changes by 20%. Previously, she held several roles at EDS supporting Sabre, including managing a team of 15 employees and being responsible for the delivery of a multi-million dollar contract. She has a Master's degree in Computer Information Systems and several IT certifications.Shaheen_Salaria-2016
Shaheen_Salaria-2016Shani Salaria
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This document provides a summary of Shaheen Salaria's professional experience including over 20 years in management roles focused on operations, sales, business planning, technology roadmaps, and customer relationship management. Current role is a Senior Principal Technical Account Executive at Oracle where responsibilities include ensuring customer success, developing strategic plans, and managing customer relationships.Allan Christopher edited (1)
Allan Christopher edited (1)Allan Lobo
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Allan Lobo is seeking a role where he can utilize his 2+ years of experience in facilities management, asset management, customer service, and team management. He has worked for Inaya Facility Management and Diya Systems in technical support roles involving software operations, database administration, and customer service. Allan holds a bachelor's degree in business management and has strong skills in Microsoft Office, Active Directory, and troubleshooting software issues.Karl Haren CV
Karl Haren CVKarl Haren
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Karl Haren has over 6 years of experience in IT support and customer service roles. He has worked as an IT support specialist, technical support analyst, and first line support roles for various companies. He is proficient with various software programs and operating systems. Karl aims to provide excellent customer service and troubleshooting skills to help resolve any technical issues.Glenda Pickett Resume
Glenda Pickett ResumeGlenda Pickett
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Glenda Pickett has over 10 years of experience in IT service delivery, technical support, order processing, and client communications. She has a proven track record of successfully managing teams and projects, and has worked with companies like Bank of America, Hewlett-Packard Enterprises Services, and AT&T. She is recognized as a high performer, subject matter expert, and go-to person for resolving complex issues. Glenda has strong skills in technologies like Avaya, Cisco, Microsoft Lync, and IT service management platforms.LinkedInSummary
- 1. Overview I am an ambitious and accomplished professional with extensive experience in Information Technology and Customer Support. Im currently working in Real Estate in the Residential Segment. I am looking to get back into a technical role utilizing the skills I have developed over the years. I am comfortable and accustomed to working with Fortune 500 Companies in my role as Technical Account Manager (TAM) at HP. I am now seeking a position offering me new opportunities and fresh challenges in Information Technology and Customer Service and Support. Key support for one of the major cellular providers infrastructure that included Point of Sale, Inventory, and Database Servers running OpenVMS and eventually HP-UX. Supported over 2500 of customers Industry Standard Servers running Red Hat Enterprise Linux and Windows Server. This included their high availability SAN Infrastructure that consisted of EVA and HP XP Storage. An important part of my role was reporting to the customer on problem resolution, escalations, and open cases and adherence to Service Level Agreements (SLA). In addition, provided weekend/after- hours on-call support. Effective Project Manager Below are some of the projects I led or was involved with as a Technical Account Manager: Key member of project responsible for insuring that a cell provider had the capacity to meet the demand for increased activity in sales.
- 2. Member of team that oversaw the migration of a Fortune 500 Company from OpenVMS to HP-UX. Led a project to update Industry Standard Server firmware on Customers 2500+ Industry Standard Servers, many of which were running firmware over five years old. This resolved a critical need as servers were experiencing problems and outages. Certifications ITIL V3 Foundations Certified VMware Certified Associate - Data Center Virtualization